Trustwell Living

This was a very nice facility. It was well maintained and clean. The nurses and staff were able to correctly score my loved one's condition, in terms of the level of care that she would need, but we could not choose this facility in the long run.

My mother's stay at Ridgeview went fairly well! The staff are wonderful people and it is a beautiful facility. My main concern is the fact that the staff is not always fully prepared when faced with adversity. However, they are polite and do what they can to cater to individual needs.

The short time we've used thee services. we are very pleased.

Me and my loved one were able to tour this community. We liked the people they were all very helpful and answered all the questions. This just was not he place for us. The community was to big and we were looking for a smaller more homey place.

My Husband stay at Oakley place was only for 3 weeks it was just to give me a break from everything. It was a nice looking place but I did have my concerns about the community and the staff there. The staff was okay, my husband did fall 3 times and they only called me regarding one fall so I think the communication wasn't the greatest. They do offer activities there so that is nice but the food isn't the best and my husband wasn't to please to with it. My experience with Oakley Place wasn't the best it was okay.

The food could use a up grade does not taste very good i hear other people talking about the taste besides my mom. Some nurses not to friendly,good a little more better care i am still working on that.

My Mom is a resident at Kingsbury Place. It is a very nice facility and they communicate with family members on a regular basis. My Mom seems to be happy there. The only complaint I can give is their was severely expired food in my Mom's personal refrigerator and I figured housekeeping would have noticed that. Maybe it's a privacy thing but I would think they would at least check on the food in the fridge even if it is with the resident. Other than that I am very satisfied with the facility. They have been more than kind and caring. The residents are friendly and wonderful to chat with. So glad my Mom is in a place that is safe and secure with good staff.

When we toured Mt. View it was just lovely. The seem to have everything we were looking for.

I think Bickford is a great place, and I think the director is fabulous. There have been several instances where some of the grooming and hygiene service plan hasn't been followed through, when she is little reluctant, due to dementia issues. They are being responsive about it, but I think there may be a communication issue. It may just not be the right fit. If it was just an independent living place, it would be fabulous. The first day we came for a meal and they ran out of a few things, and it took a very long time, though I guess if you don't have anywhere to be, that wouldn't. I did ask for regular updates, and it doesn't always happen, but there is one girl that updates me on a fairly regular basis. It's a cute little place, and it's an apartment not just a little room.

Placement of our Dad at Bickford at Raytown was made as simple as possible due to the assistance of the staff, both administrative and nursing staff. His accommodations are very nice and spacious with a feeling of home and a sense of independence. One problem was the administering of his medications which was somewhat confusing in that we were responsible for filling medication boxes, obtaining refills and then shipping to Bickford. Because we live in another city and work, this was extremely time-consuming and possibly could have been avoided had these services been handled by one organization. However, the personnel of the contracted service were very helpful and considerate. Overall, we are satisfied with the arrangements and await the transfer to Assisted Living which will be able to accommodate more of our Dad's needs.

The staff is very friendly. The meals are served restaurant style with soup sandwich for evening meal. The resident that needs cueing to eat often is on his own. The décor is beautiful. The apartments are nice. For the resident who can be more independent it is great. However, my husband was admitted with Alzheimers that was progressing fast. He had been hospitalized for agitation prior to admission, so the staff was aware of his situation. He started refusing meds, wasn't eating or drnking much and did not cooperate with changing clothes or hygiene issues. They were unable to get him to participate in activites as time went on. He was difficult to care for. He ended up being sent to a behavior hospital and is unable to return unless we provide 24 hr care. This I cannot afford.

We just visited it. In the running with Atria and we selected the Atria. I think at the Atria the patients that we were exposed to seemed more with it and less problematical. That influenced us a lot. They had a broad scope of services, both dementia and assisted living I believe. Their patients seemed like they were more challenged than those at the Atria.

I was looking for a place that was willing to communicate with me by phone on how my mom was doing when things would come up that I should know about. I notice the staff are more personable with the residents and it is a smaller environment, but still offers the amenities that my mom is interested. In the beginning I thought bigger was better and I found this to be a wrong fit for my mom. Even though the beginning few weeks were very hard on my mom with the change the staff worked hard to handle the problems we were running into to get my mom to fit in. They had some staff changes right when we moved in which I was not very happy with but then people do change jobs and it seemed it was just bad timing on our part when we were moving in. I even notice spouses of the residents come and volunteer and I see more families visiting their loved ones. I think it is a good family atmosphere.

Unfortunately, our experience was very disappointing. Several times, we felt that the management and core staff were respectful, kind, and welcoming. They were so compassionate at times that they even brought us to tears. However, once we got my dad settled in, the experience seemed to change. We felt that the level of care and concern from management was no longer the same, and it was very upsetting. To be fair, the staff who directly cared for my dad were very sweet to him, and the nurses who came in were kind and caring. We truly appreciated that. One of the biggest issues was the temperature in his room. There was no air conditioning, and my dad was extremely hot and uncomfortable. We even brought in an electric chair to help make him more comfortable, but at one point someone turned on the heater, making the situation even worse. He was essentially left sweating and miserable in his room. Overall, it was a very strange and disappointing turn of events. We initially felt so welcomed and cared for, but after my dad was admitted, that feeling changed considerably. It left us feeling as though the warmth and concern we experienced in the beginning were no longer there. The kindness of the direct-care staff was appreciated, but the overall experience was not what we had hoped for.

My review has not changed much. After my mother left the facility, she was still billed for an additional two months, and we were also charged for guest meals even though she was no longer there. The accounting employee changed three times in just three months, which made an already frustrating billing situation even more difficult to resolve. These issues added unnecessary stress during an already difficult time for our family.

Room size is good, both studio and 1 bedroom. The facility is clean and many activities inside and outside. They have bingo, exercise, art...etc and outside activities like shopping, bike rides for seniors, going to restaurants for lunch. They clean the rooms and laundry has been kept clean and put away. The only reason for a 3 is the food is mediocre, too much fish and sandwiches for dinner. I think they need more staff and I've heard from residents that they don't check on residents when they have not seen them for a few days at meals.

Nice location, majority of staff are very friendly. Since December, I've talked with 4 different Executive Directors and am still having issues with my invoice concerns.

The facility was great. The food not so good. But they don't take Medicaid and there was a lot of turnover on care givers. I brought my loved one home on Monday and will do in home care for now.

Room was great, clean. Staff was well-trained, patient and kind. My husband was only there 3 days, then they called an ambulance and transferred him to the hospital where he had emergency surgery, and was in the hospital for 10 days. After that, he no longer needed assisted living, and they were inflexible about the finances and would not refund anything.

The staffing and activities on weekends is not good. You definitely do not get the same level of service on the weekends. As a matter of fact, I try to take my mom home on the weekends. I've submitted letters to the director regarding the weekend staffing and nothing has changed even though they raised the costs based on keeping and retaining quality staff.