Trustwell Living

I can remove that from the review. So it would read: I feel like they could do more in the way of activities. One of the top reasons aside from safety that we decided to move my loved one to a community like this, was for socialization. My loved one was almost isolated. I don't I feel like they are getting that need met. My loved one doesn't care for the food much. The staff that my loved one encounters is very nice to them. We do like that! Every time I go up to the facility, at least once a week, the staff is very friendly to me. I wish that the admission staff would have been a little more informative about what a memory care facility really consists of. Most of the residents have a pretty large degree of mental decline. I would have liked to be made aware of that. (Nothing that would violate HIPPA, of course). I did not realize I would have to be calling to come in every time I went to see my loved one or waiting for someone to let me out every time. While I understand the necessity, I would have liked a little more warning.

Our family had an in person tour and we just knew this was not the place for our loved one, they have a little bit of an attitude over there.

I toured Wildflower Place and at the time we needed a 2 bedroom apartment for my parents. We chose another community because Wildflower did not have that.

This community looks nice and has beautiful décor. They didn't have a lot of activities going on due to COVID. However, there was a strong smell in multiple places during the tour, and this was surprising since the community does the resident's laundry.

The staff that assisted our loved one daily were great, but the management was not. they were not clear with regards to their point system. At the beginning of the month we thought the bill was one amount and then by the middle of the month the bill was twice as much. It was never communicated to us, we felt blindsided. The cooperate management billing and what the local management was telling us were not connecting

Preston Place was a great community everyone was very friendly and nice. Our family loved it and they all said it was super nice. However they do need to work on improving their medication management we did have quite a few issues there.

I found my mom not so clean and I had to get on them about this. They also did not brush her dentures one time and I had to let them know to take care of that also. I would recommend to keep an eye on things to make sure that they are being taken care of. The staff are very cooperative and open to any concerns that I may have in regards to my loved one.

During our stay at Sinclar Place we figured out that they were very understaffed, as is the whole world. They were not clear with us on their abilities to support our loved one. They told us what they wanted to happen, but it was impossible to carry through on it based on their lack of staffing.

The people were pleasant at this community but there was another community that was the best overall. This community did not have a medicaid option and that was needed. Also the environment just seemed less social than what I was looking for for my loved one.

The community is clean, some of the staff members were great and others we felt should not be in the business. The meals were awful, and for what the residents and families are paying they need to up their food menu. The activities were good considering the staffing issues, but we still wish they did more things off sight for the residents.

Have been visiting family member since May 1. There have been 3 different cooks. Some of the other staff personnel have to cook on the weekends. Meals are not what were promised when we moved in. Facility in general is very clean but loved ones room does not always get cleaned like it should. I feel all of my complaints are due to staff shortage.

[name removed] who we worked with was great, she was so nice and helpful. This was a close second for us, but we liked another facilities dining area more.

Meals could be better. Maybe change it up.

Activities could be better on weekends.

There has recently been a change in staff. There is a regional director coming in a few days a week due to the director leaving. The staff from the floor have to help in the dining room and kitchen. The medication documentation could be improved Overall, it is a good community.

I feel like the doctors should have communicated with each other about his care, since they did not we are not out a lot of money since he was not able to move in. We were not satisfied with the experience that we had with them.

When it comes to the cleanliness of the community that is a five star, however when it comes to the cleanliness and up keep of our loved ones room that is more like two stars. However, our loved one does say the food they are serving is really good.

I would tell others it is an okay community. They seem to have a lot of turnover and shortages when it came to staffing. This impacted our loved ones care. I would have liked to see a little more effort in getting my loved one up and around.