Traditions Management

If your family member is not mentally competent and able to speak for their needs please do not put them here. My mom was thankfully alert and oriented and because of that she survived this place. There were multiple times she was given the wrong meds and she or I caught it by asking what each med was every time. She needed help showering but limited help. However she didn't receive showers regularly due to staffing issues. Heaven forbid she have an incontinent issue on occasion. They refused to help her shower after these if it wasn't her shower day. Her toilet constantly had issues and was left backed up over multiple weekends. Trash wasn't taken out regularly and caused odors. One of the nurses didn't clamp her urinary catheter correct once and it leaked all over her carpet. I had to cause a ruckus to get that cleaned. This place is a nightmare with a pretty bow.

This is for memory care- They are under staffed, 2 Aides for 29 Residents. Medications not given or given incorrect Medications. Never changed or showered. We do that or have asked Hospice to help. We do Laundry and administer her eye drops. Not worth the $[removed] a month

There is nothing good about that place! I wouldn't take my dog there for boarding! The staff was lacking skills, competency, compassion. The only one there that cared about the residents was nurse [name removed],. There is just too much to say about the horrendous care my mother received there. The biggest was that she didn't get her meds and after being told repeatedly that I was less than 5 minutes away and I would come give them to her......was never called, she didn't get her meds and would have outbursts! I was told by one of the night nurses that it wasn't convenient to crush her meds and sneak them to her. I live with the regret of ever trusting that place with my mom. She was physically healthy when she went in there. She was physically there for 2 weeks and then removed (for the second time). She was taken to Riverside where she stayed for a month because ([name removed]) said she had to be 24 hours without a sitter before she could come back. She was at Riverside for 4 or 5 weeks, she had a stroke and I was able to bring her to my home to pass with hospice care. They can change the name all they want but until they get staff in there that really cares, pay them well, and vet people......it will all stay the same. Since my mother's death, I have talked to several others who have had loved ones there, I am/was not alone.

In 2021, I thought this would be a great facility for both my parents. Everything was great when I first moved them in. Living out of state, I was proactively notified if someone had fallen or there was any health concerns, which gave me great peace of mind. 12 months later, all of the staff, whom I and my Mom and Dad had established relationships left. There were instances when my Dad was taken by ambulance to the ER without notifying me. Management does not return calls. 2024 - Sadly, both of my parents have passed away (my Dad in Jan.) yet I’m still receiving past due invoices for charges I less than $[fee removed], after paying $[fee removed]/mo., no one will return my calls. I could go on with other examples, but unless you are local, can actively monitor the care of your loved one and want to manage monthly billing, I would NOT recommend this facility!

The move in process was horrible. There was no organization or documentation of what we needed. We were constantly told we needed just one more document. They did a phone assessment before she moved in. My MIL was in for 3 weeks and then we were given 24 hours to take her out. No warning. She was able to escape out an emergency door twice. They took no accountability for her escaping. Even though she had an appointment with her neurologist 2 days after, they didn’t give us a chance to get her medication changed. They were extremely understaffed. They did not encourage her to participate in the activities. I would definitely not recommend this facility to anyone.

My sister left there after about a month because it was so awful. Everyone seemed very nice but I soon realized my sister wasn't showering. When I brought it up they were not very helpful. My sister didn't need help just a reminder to shower every day. She had a hard time adjusting. Actually she never. They had her meds all messed up. They were giving her ones that she no longer was supposed to take . Someone had found meds that were in a cupboard that shouldn't have been brought to the facility. Nobody ever checked with me about any of that. Very concerning. When my sister moved in we did not even see a nurse. I'm sure that must be a requirement for admission.

I had a bad experience with my loved one in Memory Care. The management was poor and did not to be questioned or criticized. Too many staff were untrained, uncaring, and not properly supervised. Medical care was inadequate. Food service declined while my loved one was there. Seemed to be cuts in service to increase profits.

The staff does not get to know the residents and their lives prior to coming there. The residents are interactive with each other and a great group. The staff is not trained to understand the daily challenges people with dementia have. Everything they said they would do to learn about my family member's likes dislikes etc just didn't happen. There was no orientation by any department or walk through when arrived.

I do not purposely write mean and retaliatory reviews. If I am dissatisfied, I usually just don't respond to a review request, but my mother's one year residence at West Chester Assisted Living was more often difficult, frustrating and at times a danger. Communication between staff is awful. Staff to resident ratio is said to be optimal and meets requirements, but does not often meet the acuity of many residents. Call lights are not answered in a a timely fashion. My mother was sprayed all over her entire body with Fabreeze air freshener because the director of nursing said she "smelled" instead of assisting her with a shower! My mother fell many times requiring ER visits. My brother and myself would often times be the ones to find her lying on the floor. Her last fall split her head open and broke 5 ribs. She died 4 days later. The facility is new and beautifully decorated. Don't be fooled! Turnover rate is extremely high. We were promised the moon, but hit by an asteroid. So sad.

My loved one was previously a resident at West Chester Assisted Living and Memory Care and our experience at this facility was terrible. This facility is more like an Independent Living facility than it is an Assisted Living facility. The cleanliness was great, except for my loved one's room. As for the friendliness, the friendliness of the everyday staff was great but the friendliness of the Director of Nursing was terrible. The care services were poor. The staff was good except for the Director of Nursing. My loved one thought that the food was delicious. As far as the activities, they did not come get my loved one for them. They were also not giving my loved one the right medicine. They ordered medications that she wasn't even supposed to be on. When she moved in, we didn't even see a nurse. And one never called me to discuss a change in medications. Very strange. This facility was definitely not a good value for the cost.

To keep this short, we were over promised and under delivered. Nothing has met our expectations. Dining services ar e out of food half of the time and the kitchen and staff is dirty. The maintainer of the building is embarrassing. We’ve had at least five honchos in the last year. The activity program has done a complete 360 for the worst. We used to have happy hour three times a week, paint and sips, manicures and mimosas, bake and take, mom would be in her room and not come out but the tall curly hair woman always stopped by with a homemade goodie for her etc. with newsletters and Board updates. We also got activity calendars emailed to us once weekly.

The building is aging and doesn’t look well against other competitors, which I’m sure makes it hard to sell. I have decided to take mom and dad out of Solana for a few reasons, the cleanliness doesn’t meet our standards, the wellness director has a bad attitude, the new, 1 out of 30 in the last year executive directors is unprofessional and a resident told us at dinner that they overheard her in an interview in the clubroom that she was trying to get rid of the activities assistant without talking to the activities assistant first about taking her position away and the resident was very upset and angered! I’ll let the activities assistant know when we see her so she has can find a new job. A resident mentioned she hears the executive director talking bad about all of the staff like high school. The food menu isn’t consistent and for the price we pay we are out of here. I am suggesting someone from corporate contacts me. I’ll be submitting a 30 day notice within the week. Thank you!

I wish I could give less than a 1 star rating. My family member is having the worst experience living at Traditions of Deerfield. We have complained to the 2-3 Executive Directors (too many to name) in the past year to no avail. We reached out to [name removed], a Corporate Manager. She came across as disingenuous and unconcerned. We were appalled as she continuously blamed former employees and took no responsibility for the shambles that this place is in. She dominated the entire conversation by over talking and not hearing our concerns. [name removed] insisted that she knows what is best for our family member even though our own physician disagrees. After numerous conversations and complaints, our concerns go unanswered. We have watched numerous good employees leave within the last two months causing serious concerns not only for my family but for other families that live here, as well. My opinion, don't move anyone into Traditions of Deerfield. We are left with a bad experience.

My relative was there for less than a week due to their inability to adequately contain him. We were forced to provide 24hr oversight until we found another facility. Worst medical care experience my family has ever had.

Very unprofessional no in this building know what they are doing I have seen that they don't really care bout their residents it's all bout money for this building one resident had fell in front of a elevator nonoe checked her out just sent her back to her room not a clean place

Don't go here. We had a terrible experience. The heating unit in the room didn't function properly, and I couldn't get hem to fix it. The care service was sporadic, and they didn't check in with any consistency regarding time of day. Even though the restaurant was not crowded, you couldn't get anybody to wait on you. Basically, the whole problem was the staff weren't trained properly, so there was no consistency in services performed from one staff member to another.

Facility is newer and beautiful but the care received was lacking, resulting in my loved one being hospitalized for a serious infection after being there less than two months. Medical head is an LPN, not a Registered nurse and residents only see a Physicians assistant, not an MD. Apartment was not kept clean and personal hygiene of our family member was lacking. My opinion, look elsewhere.We were paying for maximum level of care and I feel did not receive it at all.

Our loved one was in memory care, and the staff on that side was very below par and they spend most of their time hanging out in the office on their phones. Our loved one had a camera in her room, so we could see and we noticed one day she was not checked on for 12 hours straight. We went to the director about this problem and there was not one thing done about it.

I would tell people not to go to Gentry Park. The staff doesn't take care of the residents or watch them, in my opinion. The residents are left to roam and will sometimes get hurt. Then staff isn't held accountable. The food was good. The room was fine for my loved one.

We had taken our loved one there for dementia because they said they offered very structured activities and programs to keep them busy. After a month of being there he had still not been involved in any of those activities. The food was just okay, and the rooms were adequate.