Traditions Management

Our parents lived here [date removed]. The frequent and haphazard turnover in management is frustrating. The director of nursing will not communicate, return emails or phone calls, and is generally unpleasant / difficult / disengaged in every meaningful way. The hallways often smell, which indicates to us that there are cleaning problems. Despite requesting and paying for incremental services such as laundry, assistance with personal hygiene, etc .... our loved ones did not receive what we were charged for. We simply could not take it any longer and moved our parents to a better community. However, we will emphatically say that the front desk staff, several floor nurses and some of the mid-management staff are wonderful. But sadly, they do not run the show and we would advise anyone to VERY CAREFULLY consider top management and the director of nursing when choosing a community. It will make all the difference in the world. We would give Traditions at Solana a grade of "D" in 2023.

New Hope Valley did not meet our expectations. They talked a good talk, but the food was disgusting. I even took a picture of it and ask them if they would eat it and they couldn’t believe what my mother was served on a daily basis. Also, the care was not very good. The aids who came in, did not treat my mother well, and they also wrote down things saying that they did a certain thing when in reality they did not. They did not help keep her clean on a regular basis, and if it weren’t for my sister and I my mother would’ve been in worse shape than she really was for the money that we paid for that place the service was terrible. The room was nice. The facility was nice but what really matters is the care that you receive. That is what we had objections to.

They need to improve communication between staff on different shifts, and between staff and family. Cleaning of residents living spaces needs to be improved. Food needs to be massively improved. This is all with regard to Memory Care. I can't say anything about regular Assisted Living.

The Building is aging and looks awful compared to competitors. They raised the price of services by 12%. Complete BULL. They got rid of the one good executive director, [name removed]. The servers look dirty, I don’t want my mom eating in the dining area anymore. The food is not so tasty. We were lied to by previous director, [name removed] on many occasions. The building is FILTHY. No floors are ever mopped and it smells like a nursing home. Nurse [name removed] is amazing and caring. Without her, mom wouldn’t be as well as she is. [name removed] helps our family more than anyone here. Great recreational program with a passionate activity director . Looking at competitors. I’d be embarrassed to work for traditions. Goodbye, [name removed]. I wonder what they did to run you away.

We were told by the executive director in an email that our loved ones would finally receive the new carpet that they deserved, today. We pay more than enough to not be lied to. We’ve been lied to the entire time it is always “oh it’s done or will be next week”. Looking for new residential living. We will miss [name removed] who is so helpful and kind and the activities offered, but corrupt management is not worth it. [name removed] hasn’t returned my email in 5 weeks.

Another family in the community chatted with me and told me I could place my concerns here since my emails and calls aren’t being returned. She had the same issue and was told by a nurse to post a review. Bring [name removed] and [name removed] back! Those were two very classy women who knew how to run a 5 star facility. The Wellness Director and executive director both do not respond to my emails or calls. Giving the dining room a 1 star is generous.. The ONLY two positive staff members are [name removed] and [name removed]. They are the only ones that know what they are doing. They helps us with every question we have. I am giving a 5 star for staffing because of them. The activity director sends an activity calendar out every Friday via email and that’s the only communication we get throughout the whole building. I’m giving activities a 5 star for that alone. But - That’s it? An activity calendar? No COVID updates? [name removed] used to send us an email every week. Now - Nothing. Even after requested. Dissatisfied.

The front desk was asking people to submit reviews. This place is going down, fast. Nobody in the front offices were there at 3:00pm. Not one single office had lights on. My mothers laundry is not getting done. The elevator is always “out of order”, the floors look like they haven’t been mopped in months. Tje dining room doesn’t have a Director and they never have the food that they say they will have. Mother has a frozen chicken patty served to her when it was supposed to be prime rib. The front desk is the only person who knows what she is doing and is helpful. MIL has fun at happy hour and that’s it. Looking at other options.

On the other tours mom had to be in a wheelchair. At another community she surprised me by being able to walk with her rollator for the whole tour, made us so happy. That's why we chose another community.

There is not enough staff at Traditions even though they claim they have a generous amount of staff members. When our loved one needs assistance sometimes it takes an hour or more for someone to come. They have the same activities every week, and on the same exact day. It is very repetitive and at this point no one really participates but they do not change them or offer up a variety.

I would tell others that for a life style community it is nice. If your loved one requires any medical assistance then this isn't the place for them.

I would tell others looking into this facility that my dad has had several falls here. He is in the memory care unit so he needs more attention. He has missed meals because they fail to check on him. He has an alert button on his wrist and he has the tendency to take it off and when I visit him I see it is not on. When I ask the staff members where it is no one knows where it is or how it got off. It malfunctioned one time and he was on the floor for hours before anyone checked on him, safety is a concern here for us and would not recommend to others looking.

Traditions is a beautiful facility but I feel is not strong in the health care area. Head of Nursing is an LPN, not a registered nurse and residents are not seen by a Dr., rather a Physcian Assistant. Our loved one's medical lreatment resulted in a serious infection which required hospitaliation,after less than 2 months in the facility. Also had cleanliness issues in aparrtment and with our loved one's hygiene. Seems to be a disconnect between what Marketing promises and what is actually delivered. In my Opinion, I would not recommend.

The care is very poor especially for the cost most likely due to understaff and poor management. Leaving my parent in bed missing breakfast, meds and lunch many days per week. Very disappointing!

This is a brand new community that is not being open till January of 2017. I was still able to take a tour. The staff did tell me all about the place, but I did not really like it. The rooms are small and again not a lot of light for my loved one. The staff did answer all questions, but this is just not the right place.

It is just not very good care. My mom has had multiple falls and has ended up in the Emergency Room. They are understaffed. It has not been a good experience. It has really has affected my daily life. The food is fair. It is hard the staff is not well paid and they do not seem to care about the residents. They have had a lot of staff. To see this happen is heartbreaking.

We had a close family friend that worked there. And when we toured, we liked the atmosphere. In the end, they kicked her out after three weeks. She had gone out the emergency door twice. They didn't know how to handle her and they were also not staffed very well. We learned from our mistake. When we were selecting the place, she is at now

My Mother was there 8 months too long. We were always asked to be patient and give them time but nothing changed. They were always short staffed, residents wandered aimlessly due to lack of activities and care was poor. Memory care residents do not receive the same care and meals as the Assisted living residents and unless someone speaks for them no one would know. Desserts were rare and residents would wait to see if they would get one only to get up and leave the table or if lucky would get a packaged cookie. Staff are not trained to care for memory care people. Infection control is a serious issue and handwashing is lacking. The Executive Director acts like they care but it is obvious they only try to appease everyone. The company does not acknowledge issues and dismisses complaints.

After meeting with [name removed], the Director at that time, we agreed upon pricing. Now, just a few months after moving in, they add a $[removed] fee for the same services. Classic bait and switch. Way to stick it to a Senior on a fixed income.

Traditions at Camargo was a nice assisted living facility.. my mom was quickly moved to memory care little under a month after being there. The memory care was one of the most expensive around and the care was the lowest of all. We were very disappointed by the lack of care and the filth they left my mom to live in was very disappointing. I would not put them at the top of my list for someone in my mom's position..

I would not recommend this facility to anyone. My father was in the memory care unit there for literally 2 weeks and passed away. Yet, we still had to pay for the month after he passed away and wasn’t living there even though we gave the “30 day notice” when hospice told us they anticipated he would pass within 48 hours. Seems very shady and taking advantage of senior citizens. He also had gotten sick and was in his room basically beginning the dying process and NO ONE contacted us at all! We only found out when one of my siblings happened to stop by that evening and they called in hospice. The daytime staff are friendly, but the evening staff were not friendly and were abrupt with us when we asked any questions. They are taking care of your loved one and you would think there would be some compassion and caring towards family members. He would’ve been better off going home instead of being there, even though he was not mobile. Not impressed with them at all!