Traditions Management

My loved one was here for a brief respite stay, and overall I thought they did a good job. The facility itself was well kept and clean, and the staff all seemed friendly. There were a few areas they could have done better, however. My loved one is a strict vegetarian, and they were not very accommodating when it came to meals, she was mostly served pasta with marinara sauce. They also did not manage to get the television in her room working until a few days into her stay.

My loved one requires attention in the evenings and I think that the evening care has been lacking recently.

Traditions is a very nice facility and the staff have continued to be very positive and nice. However, just like all other communities right now they are struggling with a lot of turnover. They offer a shuttle service but have no bus driver to take the residents to and from their appointments so the maintenance team is having to step in but they are only able to take the residents to appointments that are in close proximity to the community. Our loved ones doctors office is much farther so we have to pay extra for her to get to and from which is becoming expensive. They also lost their cleaning service so that has lacked a little, but we do know they are actively hiring.

The location is very convenient for our family, and we do know they are still not taking the residents our on field trips just yet. The one improvement they could make would be with their communication and returning phone calls.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

You need to stay on top of things. You need to make sure things are being done they way they should be. The food was okay. The room sizes and layout of the community are good. The staff is willing to work with you and provide feedback. They have limited outdoor space.

I would say that Meadow Brooke after three months is now doing an acceptable job in caring for my mother. It does seem that they had a shortage of assistants during July and August which was very worrisome for me as laundry was not getting done and my mother was still reeling from her recent move. I am happy that she now seems to have settled in.

Staff is friendly; however, have had issues with following through on issues that have arisen whether it be medically related or scheduling related (i.e. baths, cleaning, laundry, etc). All of this requires a lot of time on the family to follow up on any situation that arises to ensure that all is taken care of. My mother is enjoying her stay.

My mother has recently made the move into this community and so far I have no complaints of how things are going for her. She is really enjoying her time there so far and making friends with the other residents. The staff are friendly and I am comfortable with the care she has been provided. She has had no issues with the meals and is starting to get involved in some of the activities they have to offer. Overall it is has been a great fit and I would recommend it to anyone.

This was a nice community. We did know someone that used to live there and they advised us the food was not good. The community was clean. The staff were nice. They did not have an opening in the memory care unit.

A private room was a must for us and Traditions memory care delivered. The staff has been very friendly and helpful. It is comforting to know there is someone 24/7 to watch over my mom. The staff often takes the residents outside to the courtyard after lunch. Mom enjoys the bus rides. She can eat meals from the memory care dinning menu or she can ask for items from the assisted-living menu. It is nice to know there is a doctor who visits once a week. He is friendly and caring. We are happy we made the choice to move mom into Traditions at Reagan.

Food service is definitely still an issue. I was served a donut that was hard as a rock for breakfast one morning and it was not frozen, if you get my drift. Most food has been decent lately but there were only 2 wait staff in the dining room tonight and it was packed with hungry residents getting very irritated not to be waited on properly-- it was a shame really. To top it off it is a holiday. Very poor management regarding this happening. There's no problem with outside maintenance and nursing care is great and housekeeping is good but the on going problems with the kitchen and wait staff is uncalled for in a place of this quality. It is very unfair to the paying residents and extremely unfair to the 2 folks working the floor in the dining room. I would not be surprised if the residents refused to pay for such bad food service.

Overall I think they do a good job at Traditions at Reagan Park with what they have to work with. The staff are all very friendly and caring. Unfortunately, as is the case with many of these communities, they are often quite understaffed. The facility itself is clean and well kept, and the people that they do have work hard, however.

To be honest' my experience was only 9 months. My mom had Alzheimer's and passed away there. The facility and staff were good but the overall experience was not what I had hoped. Unfortunately, it didn't seem to be as helpful for my mom as I thought it would be. No one's fault but the disease.

She was put in a room far away from the staff when she first got there . It was not a good experience. When they first observed her before being admitted they should have put her in memory care. Now that she is in memory care she is getting much better care. The girls there in the daytime are fantastic.

Staffing of nurses and aides are very lean, medications are not always given on time and response time to emergency buttons is slow. Whether this is due to employee skill level/training or administrative policies I do not know. The staff does try the best they can but are torn between many different responsibilities.

The rooms and facilities were great . Some of the staff were too impatient with the residents and did not always respond in a timely manner. The food did not always agree with the resident's diet restrictions.

So far the staff is very friendly and helpful. The Admin staff is excellent ([names removed] at the front desk)The ladies on the MC floor are really good. I haven't learned their names yet. I ate lunch there in the main dining room and it was delicious. I'm hoping that my opinions stay high as time goes on.

I would score higher on 1 and 8 but we had to pay the entire month of her stay plus the one time activity fee that she never used due to being bedridden. So it was about $[removed]for 8 days. So for us, there was no value, had we known she was so deteriorated we would have kept her in the previous facility. Had she stayed there longer it's a great place and a good value. They gave us about $[removed]back and that's it. But we signed the contract so it was our loss. Otherwise it's a beautiful place. I would not recommend for someone near end of life. It is a good place wish we knew about it sooner we. Very clean and accommodating it's just that our timing was bad

They - like everyone else have shortage of staff and there are many days I spend lots of extra time w/mom. They are fed well, most of the staff is kind & caring. They do try activities. They also make an effort to have residents not sit in their room but come to common areas. They need more aides