Traditions Management

You need to stay on top of things. You need to make sure things are being done they way they should be. The food was okay. The room sizes and layout of the community are good. The staff is willing to work with you and provide feedback. They have limited outdoor space.

I would say that Meadow Brooke after three months is now doing an acceptable job in caring for my mother. It does seem that they had a shortage of assistants during July and August which was very worrisome for me as laundry was not getting done and my mother was still reeling from her recent move. I am happy that she now seems to have settled in.

Staff is friendly; however, have had issues with following through on issues that have arisen whether it be medically related or scheduling related (i.e. baths, cleaning, laundry, etc). All of this requires a lot of time on the family to follow up on any situation that arises to ensure that all is taken care of. My mother is enjoying her stay.

My mother has recently made the move into this community and so far I have no complaints of how things are going for her. She is really enjoying her time there so far and making friends with the other residents. The staff are friendly and I am comfortable with the care she has been provided. She has had no issues with the meals and is starting to get involved in some of the activities they have to offer. Overall it is has been a great fit and I would recommend it to anyone.

This was a nice community. We did know someone that used to live there and they advised us the food was not good. The community was clean. The staff were nice. They did not have an opening in the memory care unit.

A private room was a must for us and Traditions memory care delivered. The staff has been very friendly and helpful. It is comforting to know there is someone 24/7 to watch over my mom. The staff often takes the residents outside to the courtyard after lunch. Mom enjoys the bus rides. She can eat meals from the memory care dinning menu or she can ask for items from the assisted-living menu. It is nice to know there is a doctor who visits once a week. He is friendly and caring. We are happy we made the choice to move mom into Traditions at Reagan.

Food service is definitely still an issue. I was served a donut that was hard as a rock for breakfast one morning and it was not frozen, if you get my drift. Most food has been decent lately but there were only 2 wait staff in the dining room tonight and it was packed with hungry residents getting very irritated not to be waited on properly-- it was a shame really. To top it off it is a holiday. Very poor management regarding this happening. There's no problem with outside maintenance and nursing care is great and housekeeping is good but the on going problems with the kitchen and wait staff is uncalled for in a place of this quality. It is very unfair to the paying residents and extremely unfair to the 2 folks working the floor in the dining room. I would not be surprised if the residents refused to pay for such bad food service.

Overall I think they do a good job at Traditions at Reagan Park with what they have to work with. The staff are all very friendly and caring. Unfortunately, as is the case with many of these communities, they are often quite understaffed. The facility itself is clean and well kept, and the people that they do have work hard, however.

The meals that are prepared are inedible and the activities are boring. It is expensive if the food is inedible The independent duplexes are very nice. So in that respect, it's a great place to live. But we pay so much and can't eat. I'd move if I found better food.

We were very happy initially but with staff turnover, things have gone downhill sharply. I would tell them to look elsewhere.

My husband is no longer there. We had issues and I decided to take him elsewhere.

The review is based on the 19 days they were there. When we interview them before moving in they said they were overstaffed...they moved in and everyone said they were overworked and every aid said someone called off and it took them sometimes 30+ minutes to respond to their call buttons. I think their staffing has gotten stronger BUT still understaffed in my opinion...at least for what they quoted in their interview process. The facility was always clean, however when it would snow they threw salt on the sidewalks but those were not always plowed and cleaned off. With the exception of the understaffing and not responding in a reasonable amount of time, many nurses and aids knew their stuff, even the new grad RN knew some, but if she didn't she would find out and actually come back with the answer, never left us hanging. I'm a picky eater and even I liked the food! Knowing their needs I was quite disappointed to find out the true staffing ratio...only ONE nurse on at night for the ENTIRE facility! Most of the time only one aid at night too. That's dangerous in my opinion! Luckily she didn't need much care if any... he was completely careless. Luckily the day he moved in he went on hospice care and we had 2 sets of people caring for him daily, plus family. The residence was very nice, the care they promised and dished out during the walk through/interview process didn't match up. The pay scale for the services needed/rendered did not compute...I did medicine for 25 years...their care didn't even come close to what we paid monthly!!!

The biggest complaint is medications and the medical director has never returned any calls. I've given up on that. One of my loved one's meds is routinely out of stock with Gardian Pharmacy. She was without it for 8 days. I finally asked if it could be called in to Walgreens for me to pick up myself. The nurse is helpful. Room cleaning doesn't seem to be completely regular, but is satisfactory.

The overall facility felt really sad. I felt like I was in a nursing home, not a place for senior Independent Living. It would be good for some, but was not right for my parents.

Our family had an in person tour with Hilliard Assisted Living and it was actually my stepfathers favorite, however it scared us off with the failing of them getting back to us in a timely manner.

hey are short staffed, turnover. Communication issues between pharmacy and nursing. When it comes to the meals, it is not the quality we expected. Mom walked in and now spends most all of her time in a wheelchair. There are very limited activities for the memory care side.

Our family had an in person tour with experience Hilliard Assisted Living and it was just not going to be the place for our loved one. It had 2 floors and we had to provide furniture (I believe).

We picked this location, because it was close to me. They were engaging with memory care patients. I would not recommend. We had a lot of billing issues, and a constant change to all levels of management. Also a [removed]% increase within 1 year of being there.

It was not nearly as nice, didn't have the size I wanted (2 bedroom/2 baths), elevator made great noise and seemed unsafe, flooring in hallway and elevator was not well maintained. Knew at once it wasn't what I was looking for.

Great atmosphere at Traditions of Lebanon. Villa is spacious. Great staff. Poor meal choices. Menu very plain, and inconsistent in preparedness.