Traditions Management

Everything seems to be what was pretty much needed for him. All the staff was very kind and informative. Always answered my questions and took time to check on him since I could not.

What we like the most about the community is the cleanliness, there are no smells. However, they could improve on the food! Yes, we would recommend Traditions of Hilliard to other families based on the experience so far.

The admin were extremely informative during the touring and administration process. The moving in process was very easy and everyone was extremely helpful. My sister in law is being kind of awkward about adapting, but hoping after some time all will be well. Seems like everyone is trying to be very helpful and friendly.

I feel that the quality of care and activities and administrative staff would all be rated 5. Other categories likely rate a 4. [name removed] was also receiving almost daily care from AHC (Americans Hospice Care) and they were phenomenal during the entire 11 months that he was at Traditions's. The activities directors and the music programs they have were outstanding. The price of memory care at $[removed] per month was difficult to Afford and if Medicaid is an option I recommend getting it in place ASAP. Unfortunately it took over 6 months before it was obtained.

Mom enjoys the companionship and the activities. She has mentioned some of the meals are not so good.

Everyone was friendly and very professional. Our issues were probably just our own misunderstandings. He was just there for a respite stay. They did not have any skilled nursing help, which he needed for a foot wound. Also, we didn't realize we needed to provide all the pads and diapers, so that was an issue. The bed was just a regular bed and wasn't adjustable (like a hospital bed), and he really can't lay flat, so I had to buy pillows and have them delivered so he could prop up. It's a beautiful place, just not enough for what my husband needs.

The staff is very pleasant and helpful. It is a very welcoming community. I would recommend it to others.

Mainly due to internal communication for scheduling showers, housekeeping etc.. the staff is super friendly they really try hard to make things right. Community Spaces are always kept nice. I would recommend to others.

What stood out the most - He was always clean and dressed appropriately. He loved to sit outside on the enclosed patio and they would take him out and check on him. He was a picky eater and somehow they convinced him to try new things.

Staff get a 3, billing gets a 1. Went downhill when Traditions took over last summer Food was really bad and I'm not really picky. Also, they now have a policy that if you die while there, you have to pay for 30 more days even if you have removed all the belongings. That alone would stop me from going there. That doesn't seem like it should be legal. The administrator and Nursing director are really nice though.

They have a NP onsite and PT, OT and speech therapy onsite as well. The facility is kept very clean. The food is good. My Dad loves it! Everyone is friendly and helpful

The community has been great. Maybe the "on-boarding" of new residents is an area for improvement. Overall we are happy with the community.

You are responsible all of your basic bathroom items. In uncluding your shower liner. They need more activities for dementia residents.The dinning room could cook more gluten free items.

When we first visited Traditions, I really liked it. Since my mom is there, I still do! It’s very nice, clean , and lots of things to do. The employees really make an effort to learn the residents names. Love that you can do your own laundry. If you have questions, just call and they will answer.

Has everything she needed in house, hairdresser, physical therapy, Dr visits once a month. Podiatrist comes there. Staff very kind, and helpful and friendly. She loves all of the activities and special holiday events with decorations. She loves it there and even has a new BFF. She was pleasantly surprised at how much room her studio has.

The staff is very nice & helpful. There are so many different room sizes to choose from, it just depends on what you're looking for. My Mom says the food is average & some days are better than others. She isn't able to participate in too many activities because of her health issues but they do offer quite a few different things & try to do "family type" celebrations as often as possible.

From the very beginning of my search it has been very positive. The staff has been personal , answered any concerns in a timely manner ,. The location is where I preferred to be. The is a very ample and varied activities to choose from . I am still in the area where I have lived for many years so thing are familiar so that will not be a big change since I still drive. I think , once I get settled and acquainted it was the very best choice for me and I will be happy with my decision .

Dads been an independent living so it’s a little bit different as far as being with staff all the time, etc. I went to staff when there was an issue and [name removed] (director) fixed it for me! Wonderful apartments! I would live there. Bedrooms and baths are large. There is a shower in the guest/hall bath. Garage. Price tag is hefty but thats in general I think for elder care. Nice front porch and back porch in the independent villas, and he has access to any 1 meal per day, and any others he chooses to purchase for self or guests are $[removed].

Nothing will be all that you hope for! QP will offer sign-on deals but don't feel that pressure. They offer them regularly. The programming discussed on the tours happens primarily in the main areas and is available to memory care patients only if family members take them. The memory care wing is very limited on concerts and special events. There is a clause in the paperwork that requires 30 day notice to vacate: INCLUDING IN THE EVENT OF DEATH. We were stuck with a full month of facility fee because mom died a few days before the new month. Very very disappointed no one pointed this out when mom was in decline. However, staff was loving and patient and should have an award for putting up with all of the families! They truly wept when mom died and that moved me. Mom was NOT alone!

This is a great facility for someone who wants activities. There are many options. They could improve on food quality. Room size is fine. I really like that they include cable and some furniture- made it much easier to move in.