The Blake by QSL Management

I looked at Silver Creek when I was looking for a place for my loved one, and I thought that this community was a really lovely place. However, we had seen another community previously that we liked better and had more amenities that would fit my loved one.

I have recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. They had a great activity program as well as dinning experience for the residents. It was just not the right fit for us in the end decision.

I was not as impressed with the memory care area of this community as I was with the community we chose. The staff we met were nice and they seem to offer some nice amenities. I just didn't feel this community would work for my loved one.

The people I met at this community were nice and the community looked clean. They seem to offer some nice amenities. This is a larger community and I did not like that it was close to a busy road.

We liked this community and thought it was a little nicer than some of the others we looked at. This is an older clean community and I just did not think mom would be happy here. The hallways reminded me of a hospital. The people I met were nice and I would say this community might be worth a look.

My mother has lived in Smoky Springs for 2 years and has enjoyed it very much. The staff turnover in the food and beverage department is high. The food quality and service is therefore inconsistent. At times it is so great and at other times, it is hard for my mother to eat it. This is totally independent living, with 2 caregiver companies on site which is used by quite a few residents. There has been some management turnover as well, which leads to additional issues and problems with housekeeping, food & beverage and overall management. My mother is relocating after 2 years as she has reached the point of needing full assisted living.

Beautiful Community many activites and wonderful caring staff.

We do like this community. The staff are good and helpful. What really bothers me is that they do not have a steady chef or nutritionist that comes in. Veggies out of a can are salty and not nutritious. We were told when we moved in that we would be able to meet with the chef and tell them what we like and that never happened. Also there management is always changing. They offer transportation if you need it. They have activities, but they tend to cancel them often.

I was a little concerned about the lack of security they had in this community, they had multiple doors that lead to the courtyard with no alarm and only had one little lock. The dinning experience was pleasant as well as the variety of meals they provided there residents

The staff was really informative and welcoming on my tour. The community was too aged and outdated for my liking. It needs a lot of improvement and updating in the bedrooms as well as the dinning rooms.

It is still a work in progress for my mother here at this community. I do have a few concerns, but they are working with me. I would say the cleanliness of the community could use some improvement. It took them six weeks to clean her toilet, and I had to ask them. The staff for the most part are helpful and kind. I'am paying for my mother to receive some extra care, and I would like for her to get the best care possible. Overall it is a good community, and they are trying their best. For the right person I would recommend this community.

Manager was new and had to read the contract with me as he had never seen it before. Phone service is very limited and I still have not resolved. It is very clean and a very nice atmosphere. Staff is friendly helpful and will do anything you ask..

My daughter from the Washington DC is helping us looking for the retirement place in Richmond area. We learn a lot from the last two days. She is now back to DC and she will continue looking for a retirement place in the DC area. After that we will select either retire in Richmond or DC. Many thanks to you.

We liked what we saw at this community. The tour person was very knowledgable and the people we meet were nice. We unfortunately were not able to try the food or witness any activities. I would recommend taking a tour and talking to people before you make a decision on a community.

It was very clean and polished. Looks like a 5 star hotel. They have activities and everyone seem to be happy and griping or cursing.

The food is not real great at Washington Commons. Mom doesn't eat pork and shellfish and that seems to be all they serve. Mom has been real sick since moving in so she really hasn't been able to get out and about. The staff are friendly but don't get things done. She has had a door broken and they haven't fixed it yet. Overall things are going okay but definitely some things need improving.

Nice Staff. Food is not so Great.

Hi, The patient likes every thing about the place. Myself I feel we where lied too by the sales mgr. Kathy and the go to person Kenda. I would in the future get everything in writing and make sure the evaluations of the patients service requirements are not changed based on their revaluations of the patients requirements. Our reacessed cost of service raised our monthly bill by over $1000. This would automatically be vigorously challenged but the whole experience left me and my wife too leave in dis pair. Sncerely, Dick & Ricky Conboy

I couldn't happier with the staff there- so friendly! The memory care center is brand new, the food is excellent, the cleaning is excellent and done everyday, so great. They are hiring more staff, since they just opened but it's all been great so far.

They were very accommodating, but unfortunately I moved my parents at a bad time (just before thanksgiving when they were low staffed). Due to that, we had to wait a long time just for someone to come and take our order for dinner, for example.