The Blake by QSL Management

My daughter from the Washington DC is helping us looking for the retirement place in Richmond area. We learn a lot from the last two days. She is now back to DC and she will continue looking for a retirement place in the DC area. After that we will select either retire in Richmond or DC. Many thanks to you.

We liked what we saw at this community. The tour person was very knowledgable and the people we meet were nice. We unfortunately were not able to try the food or witness any activities. I would recommend taking a tour and talking to people before you make a decision on a community.

It was very clean and polished. Looks like a 5 star hotel. They have activities and everyone seem to be happy and griping or cursing.

The food is not real great at Washington Commons. Mom doesn't eat pork and shellfish and that seems to be all they serve. Mom has been real sick since moving in so she really hasn't been able to get out and about. The staff are friendly but don't get things done. She has had a door broken and they haven't fixed it yet. Overall things are going okay but definitely some things need improving.

Nice Staff. Food is not so Great.

Hi, The patient likes every thing about the place. Myself I feel we where lied too by the sales mgr. Kathy and the go to person Kenda. I would in the future get everything in writing and make sure the evaluations of the patients service requirements are not changed based on their revaluations of the patients requirements. Our reacessed cost of service raised our monthly bill by over $1000. This would automatically be vigorously challenged but the whole experience left me and my wife too leave in dis pair. Sncerely, Dick & Ricky Conboy

I couldn't happier with the staff there- so friendly! The memory care center is brand new, the food is excellent, the cleaning is excellent and done everyday, so great. They are hiring more staff, since they just opened but it's all been great so far.

They were very accommodating, but unfortunately I moved my parents at a bad time (just before thanksgiving when they were low staffed). Due to that, we had to wait a long time just for someone to come and take our order for dinner, for example.

Mom's biggest complaint is about the food; quality and limited selection. However, she has gained 11 very needed pounds since she moved in 9 months ago.

My father went to this facility as an assisted living resident. Shortly after arriving he became ill and went to the hospital for 4 nights. Upon returning to the facility he went into the skilled nursing unit. The staff at the Fountains have been very cooperative in working through the changes. I and my father have been treated with dignity and respect. They are working with Dad in an effort to get him back into assisted living. I am impressed with staff, both administrative and the the employees that take care of the residents. Many activities are available for the residents to participate in.

Point blank it's the staff. Staff attitude!!!!! What a great attitude from Qwanda and her husband. These two made the the difference and sold me on Washington Commons. Everything else is what i expect from an Assisted Living. The living quarters, common areas, and activities are all of high standard which I expect. Once again, the exceptional thing is staff attitude and main two people Qwanda and her husband.

The Fountains has been a good experience. They are on the verge of being slightly understaffed. The food is a four out of five, it's good. The staffing is the only issue we have had there so far. I'm there weekly if not two to three times a week, generally it's positive everybody seems to be engaged with the residents, and their clients, and their jobs. Overall it's a good experience, but they are stretching it with the responsibilities they give their caregivers. For the price it was the best available option. Based upon what I've seen and know I would say that they are above average.

Things are so-so, it's just that this is our first experience with it. The palce has been very accomodating, we've actually moved her around a bit at their suggestion. They've been good, they've provided the services, we felt a little ripped off with the babysitting services we were getting, there's no doubt in my mind we paid through the nose, I really doubt they didn't have someone who could be there. Now she's in memory care which is a lot different and she's not happy about it but it is what it is. There's a pretty high ratio of staff to residents (if you listen to her, she calls them "inmates"). She has great ups and downs of lucidity, so there's times when she doesn't need memory care at all but she's figured out she can't leave. The cares pretty good, she's fallen a couple of times but they've been all over it and taken her to the hospital. For the most part they're there and can take care of her, are they always warm and fuzzy? No, but I can't imagine doing their job all day and being warm and fuzzy all the time. It's never crossed our minds to look elsewhere, we know she's safe, we know they're looking after her, she's getting fed, she's waited way too long to do this, she waited 10 years too long. People should do this when they're fairly independent and have most of the faculties.

It was very nice, we were paying a lot every month and it was too much money, it took 45 minutes to an hour just to get over to visit and we wanted them closer. My dad was still pretty good when he was here, he broke one hip and then the other a couple of months later and he couldn't walk after the second surgery so he had to be put in a wheelchair but he was still getting aroudn pretty good. My mother had alzheimers so they were in the memory care unit. It was fine, just too far away and too expensive

Haywood Estates is one of only two facilities that offer independent living in Greenville. After touring both, they seemed comparable and I went with Haywood Estates because of their proximity to my home. It is still early to rate them on some things, but we have not had any major issues or concerns. We would recommend Haywood Estates to those in need of an independent living facility.

They have a wide variety of different activities for the residents and the staff members are VERY friendly and nice.

Can't say enough about how much the staff tries to meet all the guidelines. Their attitudes are exceptional and very helpful. Keeping the place clean is a real chore because they are grossly understaffed. The food is sufficient. The activities are fun. You have to keep in mind that 2 weeks after moving in here my husband was in the hospital 8 days. He had just been released from Healthcare when I had to have back surgery and go to my post-op in 3 days. They have been very nice to us but truly, the place needs help. They are having to do the bare minimum with a very small crew. Sign of the times. I can still say I'm happy here. Just have to accept things as they are and hope they'll get better. We are an a 2 bedroom apt and it is plenty of room for us.

I put my dad in a memory care facility, one of the main reasons was for his safety. During the day they were great, a lot of activities and even took them out each Monday. But at night he fell twice. The second time he went into hospital for X-rays and he fractured his hip and back, a day later he had a stroke and a few days later passed away. I just want families to know if their loved one is a fall risk this is jot the place for them. Otherwise I was happy with the facility and all it offered, beautiful dining room, good food, activities and friendly staff.

What the salesperson presented and what we found were 2 different things. Difficulty in administration addressing our concerns with vegetarian + fish diet. 30 min response time twice once using emergency pull at night. No one on desk after 8. Food portions small. Didn't receive emergency pendent for days upon arrival.

Deepwood Estates raised the monthly rate by 8% for all the residents starting in [date removed]. My understanding was the increase could only be raised legally on their anniversary date. This is huge increase for everyone.