The Blake by QSL Management

I have been here for two years. The Fountains of the Albermarle has been a very nice facility but it is over 40 years old and many things are too old and need to be fixed like the heating and cooling system. My apartment the valves and thermostat needs to be replaced. We have had three different property directors since I have been here. The turnover of employees is one of the biggest problems. Once maintenance sees the problem and director puts in request, he leaves for another job. Now our 4th property director has just left this week. I have to call maintenance every time I switch from heat to air. The food is not healthy. Too many fried foods, carbohydrates, and sugars. I know a dietitian signs the menu but there are not enough fruits and good vegetables as a choice. [name removed] is really trying but can only serve what is sent to him. We would love fresh fruits and vegetables. I believe it all starts at the top.[name removed] needs to be replaced.

The common areas of the community are really good but they need to improve on their house keeping. With the staffing struggles they are facing it has been hard for them to meet our expectations.

We had a family member in the memory care. We moved our family member out recently. The staff do the best they can but combing those that do not need skilled nursing with other residents that are more high functioning. It is chaotic and not easy to deal with. Each staff member only has two hands and the lack of activities for those that are higher functioning is not a good fit. Tour several facilities before making a choice and ask as many questions about the care of your loved one as you possibly can think of.

Some people are nice, but they are severely understaffed. Food is minimal and unprofessional. Many staff members appear unhappy and sour. Shuttle service does not actually exist. Carpets are filthy. Look elsewhere.

My mothers transition into this community was rather strange. She moved in over a holiday weekend, and did not receive a welcome, any information regarding the community (meal times, who to call, etc) or a tour of the facility. We had to figure it all out on our own. Amenities which were listed in the lease contract as included were not received (weekly housekeeping, Wi-Fi, cable tv). Although the one meal I was present for was very good, my mother has voiced the food quality has decreased significantly. This includes running out of food, using paper plates and plastic utensils, sitting down to used napkins and dirty tables. The care she received from the physical therapist, and the nurse practitioner on site was very good. The interactions I've had with the staff have been very good as well. But it is very apparent they are severely understaffed and cannot meet the needs of the community. I can see how this would be a lovely, thriving community if fully and adequately staffed.

I didn't care for New Haven at Little River. The facility didn't seem to have any organization to it. They just let things happen as they happened. It seemed more like a hospital than an extended care community.

We have had a lot of issues at Anthology of Tuckahoe. They have been through a lot of turnover of staff members and billing has been a major problem for us as well.

My daughter found this place & fell in love instantly. She went on a tour with [name removed] & called me on FaceTime to speak to [name removed] as well. My grandmother’s traumatic situation was explained in detail & she made it seem like it wouldn’t be an issue. Unfortunately, that was a lie. The paperwork was given to the hospital to complete & it was returned to them for review. The hospital said she’s “agitated”, so [name removed] called me to get further explanation about it. I gave a detailed explanation. They were supposed to do a virtual assessment [date removed] & they were a no show. They didn’t give notice that they changed their minds, so the hospital social worker got nasty with them. They decided that she wasn’t a good fit there. No explanation. After researching them after this happened and seeing that they allowed a dementia resident to wonder off, I guess we dodged a bullet. Check the complaints on this place with government entities. They are unprofessional & lack compassion.

If your loved one is higher function with their memory loss this is not the place for them, the staff members are very interactive with the residents. For the loved ones who doesn't really know what is going on and who are non verbal this could be fine.

My loved one is moving out soon because she is not getting care that she needs or wants here. She has mold in her apartment and they haven't done anything about it. Now that they know she is leaving, they want to address it. I would not recommend based on our experience, it was a waste of money.

[Name removed] was very helpful. The community was older and the price for a 2 bedroom cottage was out of our price range.

We toured Smoky Springs and I could not wait to get out of there. The people were nice but the facility just seemed dated and dark. I just did not get a good feeling about it.

Keep in mind this is based on our experience at Silver Creek during Covid times. I would not recommend the memory section at all. These are certainly the easiest people to treat unkindly, because they don't remember a lot and it's hard to believe what they're saying. My loved one started out in the assisted living section, and they set up everything in her room for her, and she would talk to me about the pictures she loved so much. Then she was moved to the memory care section, where they never bothered to put up her pictures. Nothing was on the wall where it belonged, which I did not know until I went in there after she had died. It was horrendous. The people I talked to in general were friendly, but not so much the staff on her floor in the memory ward. I did not have a good time trying to call and talk to her there. I just think they do a poor job in the memory ward. I never really got to go in to see her, so I'm not sure about the care she was receiving. She fell numerous times. The only visits allowed were once every 1-2 weeks for about half an hour in a room near the door. So I didn't get so anybody interact with her, or things of that sort.

Not acceptable dirty room and found a roach in room. Very nice staff though.

I would encourage others who are looking into Cottage Landing to visually see the actual apartment that they will be renting and that they go over it with someone in management to point out the things that are not acceptable and have it in writing. The things that are given to them information wise prior to moving in need to be discussed and carried out. We were told we had a choice between laminate flooring and carpet, we went with laminate and it is a cheap vinyl rug. There were quite a few discrepancies. We pay for 3 meals per day, we have a weekly menu on a 5-6 week rotation. We average being able to eat 2 meals a week off that schedule. They were not prepared for us. It has not been a very positive experience

Not recommended.

Basically everything is fine except for the meals here. The food sucks!

Please be very cautious about this facility. They do not adhere to the legal terms of their lease agreements. Additionally, maintenance leaves a great deal to be desired. Just ask residents of the west building how many months there were open buckets to catch rain water from a leaking roof on the 3rd floor.

We stopped here briefly last time mom visited. She went inside and said the lobby was small, depressing, and didn't smell so good. There were several people in wheel chairs and no one from the House greeted her. She decided she did not want a tour.

My parents lived there for almost a year. The food was not good. The menu did not really cater to the older residents. Many, many complaints about the food. They had 3 different chefs in a 9 month period. Each one got progressively worse. Food is extremely important to older people. One of the really few pleasures left. Laurel Grove needs to put a real priority on creating a menu that gives more normal choices, does not cook the meat and food to death, serve the food hot, and get people who really know how to cook and take pride in cooking.