The Blake by QSL Management

Things that did not meet my expectations; Food, maintenance, and mishandling my money.

What Ashley Park could improve on would be sanitation, quality of the food and the cleaning services which hasn't been operating for a couple of weeks.

My father's experience at the Blake/LPGA was unfortunate. His stay was only a few days, so please keep that in mind. The facility is beautiful, the activities seemed to be engaging, and the staff were friendly and welcoming. However, on his arrival there was a lightning strike that disrupted many of the facilities systems. When he had an incident in his bed and was unable to move, the call button did not function. They also did not check on him for several hours. He was traumatized. Afterwards, the team was apologetic and conceded that they failed to check on him as was scheduled. Nevertheless, he insisted that we leave the Blake after just a few days. The deposit was non-refundable. An expensive, brief stay. To be fair, a lightning strike technical disruption is out of their control. However, the routine bed check was in their control and not done. If systems are down, other protocols must work. So, a kind and helpful team with a beautiful facility...but that experience was traumatic.

Apt overpriced bate and switch prolonged construction agonizing bugs galore food not fit to eat but some improvements manager non ,existent had snake in my room another in hallway, its more a jail not allowed to keep rollators with us in dining many eat in rooms, fleas, roaches, flies in food, excuses high turnover staff and residents staff overworked underpaid not happy, it's supposed to be independent living but when you take your rollator away you take their independence people not happy but mgmt says take it or leave it, I expect many more to leave if possible cannot recommend hoping things change for the best

If your loved one does not have any special care needs, Blake may be ok, but visit often, participate in activities and do not hide in room. They sales team will always say they can handle special needs, but check with the actual team that will be providing care.

All the good staff quit. The facility is new and nice. But management is pathetic, so that flows downhill and employee satisfaction and retention remains difficult. I would not recommend Anthology of Charlottesville.

My mother has lived at The Blake in Memory Care for approximately 1 mo. During this time, I've had to address turning the shower on for my mom, not just asking her, when we were specific that she would not do this on her own. Basic toiletry needs neglected. I've had to alert unsanitary hydration methods for memory care. Unclear when clothes and linens get laundered. We specified that due to religious reasons, my mother was not to be given pork. I do not blame the personal assistants or staff because they were not properly instructed, but my mom was given, and eaten, pork bacon. If she knew this she would freak out since she trusted what was given to her. Imagine if this was an allergy food item. 10 vacant positions! Problem...the Manager in over her head.

I would say stay away, unprofessional, management lacking. I would not recommend, the Memory Care unit

Holiday Dogwood Terrace based on the experience we have had so far, could have nicer people working there. At the moment we would not recommend this community to others.

In the 5 days we were on site, I personally assisted 2 residents who were stuck in the exterior door adjacent to the elevator. STUCK! The Heavy door closed on them and their walker and they could not free themselves. The automatic opening doors are broken and residents told me they had been for at least 2 weeks. This is seriously dangerous. We had 6 meals in the 5 days were were there. ALL served on Plastic plates, plastic cups & plastic cutlery. We were told this was because the dishwasher is broken. It has been reported as broken for SIX WEEKS.  The quality of the food is abysmal! I ordered roasted cauliflower from the menu and received mixed veg dumped from a can sans seasoning. We ordered blackened fish and received plain fish. When asked, the waitress said the kitchen staff didn't know how to prepare blackened fish. I ordered a club and received a sandwich possibly fit for a 5 year old; white bread with processed cheese food slices. There is more but space is limited here.

The general area was clean, but we had to sometimes clean my loved ones room. Some of the people were responsive, and some were not. Sometimes the food was cold, and always late. It was overpriced for what we got. They had trouble finding people to run the place, and were always understaffed.

Family at the Fountains, now Elance , report food is sub par. Dishwasher was broken for a few weeks so they ate off of paper plates. Weekly cleaning is awful. In assisted living, I provided a duster for my brother in law as they were not dusting. Independent was worse. No dusting, stove burners are dirty and have to be reminded to clean the second bathroom. Lost clothes many times with the laundry and long turnaround waits for Indep Living to receive clothes back. Elance doesn’t message your Facebook posts or Instant messages. Haven’t gotten a return email in five days. Elevators for the most part have atleast one out of service regularly. Because there is no freight elevator, move in has to be at night. If you have a medical emergency and it’s move in time or an elevator down, good luck, The buildings are very nice and smell great. Maintenance does a great job.

My mother had been living here for about a year when we were told they would no longer accept Medicare and she had 45 days to vacate. This entire process has been made much worse due to the lack of help from the staff. Once the decision was made, my mother’s care dropped. She was left with expired food in her refrigerator, clothing dumped on the floor and went over a week without a shower. Records were not sent to her new home after weeks of asking and promises made. The staff lied, the supervisors lied and ultimately I had to do the “nurses to nurse” interview after we were told it would absolutely be done within the hour. The moving process is restricted to after hours and the fee we paid to move my mother in one year ago is not being refunded. A fee that the new facility also requires. Once the transition to Elance occurred, we were no longer valuable. I can not image how a resident without family close by could possibly manage this.

Totally bait and switch. We toured and the best of the best was shown and promises where made about the staffing, the quality of care, the extended services, how the executive director was always available if issues arise. Mom lives in the independent side of this community, granted it’s independent, no additional services provided unless paid for, we understand that. But the sales person, talked up the call bell feature within independent living. But, it was only for something serious and New Haven would call 911 as per their policy after checking on the senior who pressed the call bell. It’s drilled into your minds as you are touring, moving in and during orientation. So, Mom had a fall in the bathroom and pulled the call bell. And waited, and waited, and waited. Nobody came… she started crawling on the floor in excruciating pain to the living room to call 911, and me her daughter. According to several staff members, this community call bell system in the independent side does

We toured New Haven at Little River and it was okay. I would rate the tour a 4, but the actual facility I would rate a 2. The tour was nice, but not the Memory Care unit. The Memory Care unit was smelly, had a jail feeling, and not where my loved one needed to be yet. They were insisting that my loved one had to go into Memory Care.

It’s a new building, so it looks nice, for now. Unsure why the elevators keep breaking despite the new construction. “Gourmet culinary experience” is just Sysco, mostly just heated up frozen foods. Management is shockingly inept and rude. Expectations are all over the place and extremely inconsistent due to managements weak communication. Never enough staff, always late with medication and sometimes never come at all.

My loved one was previously a resident here and it wasn't a good fit for her. We paid extra for one on one care and services, but they didn't really happen. I would say this facility is not a good fit for someone who isn't fully mobile. It could be a good fit for someone who is mobile and can still play games and socialize. The cleanliness and friendliness were poor, also. We ended up moving our loved one to a different facility.

The gentleman that is in charge is so nice as well as the gentlemen in charge on the memory care side. However, they are several short-staffed- at night there are only two staff members: a nurse and an aide to watch over all the residents on the memory care side. It is hard to have a lot of interaction with memory care residents in terms of activities, but they do bring in animals once a month and they take them out to the courtyard to sing songs and play music. We think with more staffing they will easily be able to make the proper improvements. the housekeeping could be improved also. However, the meals are terrible - the quality is bad and they get a lot of hot dogs and sandwiches.

I have been here for two years. The Fountains of the Albermarle has been a very nice facility but it is over 40 years old and many things are too old and need to be fixed like the heating and cooling system. My apartment the valves and thermostat needs to be replaced. We have had three different property directors since I have been here. The turnover of employees is one of the biggest problems. Once maintenance sees the problem and director puts in request, he leaves for another job. Now our 4th property director has just left this week. I have to call maintenance every time I switch from heat to air. The food is not healthy. Too many fried foods, carbohydrates, and sugars. I know a dietitian signs the menu but there are not enough fruits and good vegetables as a choice. [name removed] is really trying but can only serve what is sent to him. We would love fresh fruits and vegetables. I believe it all starts at the top.[name removed] needs to be replaced.

The common areas of the community are really good but they need to improve on their house keeping. With the staffing struggles they are facing it has been hard for them to meet our expectations.