The Blake by QSL Management

The location and grounds are lovely. The dining room was inviting. Wasn’t so pleased with the apartments. Would like to sample a meal.

Older facility in need of renovation. The carpet is burgundy and the couches in public areas are gold. That said, it appears clean and there are no offensive odors. The property has been well cared for inside and out. Pros: Only 3 floors, longevity of staff and tenants, 3 meals a day, weekly housekeeping and linen services. Cons: Lacks full kitchen, lacks w/ hookups, lacks internet in units, 2BR relatively expensive for lack of full kitchen, etc.

We had somewhat of a mixed experience with The Regency House. My loved one lived here for a time, and while they did a decent job to start the quality of the care seemed to decrease as they settled into a routine. It was never a bad place, but now that we've looked around we've found better options for a similar price.

I felt the facility's are good, the views are spectacular. Most of the employees are very nice and the residents for the most part seem happy. But on the flip side there can be long waits for elevators and the wait staff isn't particularly friendly. My father has told me that you have to sit with people for meals, that can be a little bit of pain.

Nice rooms, helpful staff, but facility overall could use an update and residents did not seem very engaged.

My mom thought the people who she met there were extremely nice however thought the facilities needed updating.

Gracious reception, attractive approach to the facility, and pleasant, well-prepared meal, but not our top choice.

Too Expensive - they want $4200 per month.

Mgt staff doesn't communicate with each other. Multiple calls to confirm same appt. Manager seemed unorganized & distracted during our interview. Rooms were smaller with only kitchenettes. Lobby was cold. Felt I got more for my money elsewhere.

This place looked nice enough during my tour, but the saleswoman and staff were a big turn off. They seemed generally unfriendly, and the saleswoman was very pushy. She didn't answer my questions to my satisfaction, and kept referencing I could find out if I moved in, and that they had a special if I moved within 30 days. No thanks.

They are kind of expensive, and way too huge.

It wasn't the greatest atmosphere and the food there was really bad actually. The only cottage they had was right close to the highway and we didn't like that.

They don't have a kitchen inside their apartments and they're higher than Dunwoody

This was weak, 24 hours a day, 7 days a week it was just weak. I know they get a high rating but once you move in they kind of forget about you, it's crazy, you can't find your key, you can't find a diaper, it's just crazy. We're all going to get there eventually but what's important is that they take care of you. I'm not trying to bash the Fountains, they're fine if your active but my father in law wasn't. Their facility is nice and it's clean, I mean it's clean, clean. I could walk around there with a glove and not pick anything up. They had given my father in law the code to leave out the door and I was like "what the hell?!" and then he gave that number, which he barely remembered, to another man who went out and got drunk. It was crazy, it was like high school days when you went out, got drunk and came home. I guess when you get older you start to miss those days, and when you're 80 you really miss it.

It's alright, I mean, I like it here a lot, there are some issues, meals, the chef is totally out of it. We were having good meals and then I think it went straight to his head and the managers now are so bad, these are all new issues but at the present I couldn't recommend it to anybody. The management has no idea how to handle it, I love my unit and the maintenence man who takes care of it is just fine but there's rumors that he may be moving too. The activities are great, should the activity leader leave we'd be lost, there'd be nothing here. There's a difference between what corporate expects of sales and what actually happens, she gets you to sign the line and then hands it over. If you were to speak to other residents they would say the same thing, as soon as they get it together they lose it again.

sounds like a nice place but have a minimum 90,000 life care contract

since my friend moved in on July 6 there's been a worrisome turnover in managers. . My experience with them so far is that they've been either rude or unhelpful. No toilet paper in the room on two visits so I brought my own. No one has been in weekly to clean as promised. Huge water puddle outside the door that must be a leak because it never dries up so the carpet is ruined. On the positive side is that the food is good and served on time. My friend reports that there's lots of activities. Pleasant atmosphere and the residents seem happy.

I have been disapointed with Deep Woods failure to provide a wheelchair accessable bus for my loved one there so they can participate in bus accitivies(shopping,Christmas light tour,etc.).I was also shocked to learn that no one on staff has had even basic CPR training and choking assistance training. Food is acceptable but a dietician on staff or available to review special diets for residents would be helpful.

everything included-meals

the facility was beautiful inside and out. the food and dining room was wonderful. the people were very nice. only problem i had was staff was so pushy about getting us to sign right then. we kept telling him we couldn't make a decidetion right then but he kept pushing. this facility is still not out of the question.