The Blake by QSL Management

even though my Bro in Law paid for Aug; deep clean was not done prior to his moving in during the month of [date removed] .Quality of care 4 so far; however, 3rd party (ADDIS) being used for health care help is very expensive and are not doing all duties they say they will

The staff is wonderful and is very kind and helpful with my Mom. However, sometimes, it takes a while for a staff member to get to my Mom when she presses her call button. It's not that the staff is inattentive, more like understaffed and spread thin. That being said, I wouldn't have my Mom in any other facility.

Ask about a standardized orientation. This was the weakest point of the moving in process. The strongest point is the friendliest of most of the staff. The location is ideal.

The facility is very liability conscious to a fault. If a loved one goes to the hospital for anything other than an illness, they try to push the loved one into a rehabilitation center before returning to the Living Facility.

The residents complain a lot about the food. Housekeeping services could be improved. They need additional staffing to clean the apartments more thoroughly. Refrigerators are never wiped out. Overall is adequate but not to my standards. It is a nice environment overall and I feel my loved one is safe and well taken care of for the most part.

Sunrise in Decatur is close to where I live which turned out to be a must. My dad’s Parkinson’s had advanced and we realized his condition was more than we could manage. The apartment we decided on is enough space for both my parents. The adjustment has been bumpy. The staff have listened to my mom’s concerns and questions. The food is really good but my dad’s puréed diet has been just ok. The ambiance of the facility is very nice. The staff have been attentive and helpful though they do seem understaffed some weekends. I would recommend for a family to look at Sunrise but every families’ needs are different.

Overall they provide well for my mother. The place is comfortable, clean and the food is acceptable. The only big problem is the with the help. The management seems to care but many of the better workers have left. Turnover seems to be high. A few of the workers have poor attitudes and can be rude at times.

I have been happy with The Blake. we've had a few hiccups along the way, but they worked really hard to correct them. The place is usually kept pretty clean and the staff has been wonderful to my mom. I would recommend it to others.

People are very nice! Yes, we would absolutely recommend this community to other families based on the experience so far.

Location is great in Lexington close to shopping grocery and medical hospital. One bedroom rooms are kind of small. Recently changed ownership and the food and portion sizes went downhill food is not as good or portion sizes are smaller

Helpful and accommodating but recently had a lot of turnover. Seems to be settling down at the moment.

There isn't really any exercise facility or equipment. Only one or two treadmills. I'm not sure if they have any group activities together based on what my Dad says. He also feels that most of the residents are less active or mobile and that makes it difficult for him to communicate or make friends. The shuttle services are useful though. He also says he doesn't like that there isn't an oven in the unit and the one he's in at least doesn't have a very large fridge. He also thinks the meals are served too close together 8, 12, and 5 I think he says.

Always a big turnover of residents. As well as staff. A few things I like about the community are the location, the landscaping, the kindness of staff, meals, variety of different activities.

What they could improve on would be to offer meals that are more balanced. However, we would recommend the community to other families based on the experience so far.

The social director was awesome. The patients could use more of this. The food was often cold when delivered. I heard several resident complain about that.

Staff was caring and concerned. However, my father-in-law was bed-bound and it was difficult for him to get as much attention as he needed. Tough situation since it would have been impossible for someone to be with him at all times. The string on his call light in his room was never working properly so he couldn't get help when he needed it. When staff did arrive, they were very kind and helpful.

Sometimes the staff can get careless and lackadaisical but I think it comes from burn out. The daily work can become intense and overwhelming. Yes, we would recommend Sunrise of Webb Gin to other families based on the experience so far.

I want to thank Sunrise and 2 people most of all who have taken care of my parents in the memory care level on the 4th floor. [name removed] has gone above and beyond in helping my mom who has dementia, multiple sclerosis, and in a wheel chair. She has treated my mom like it was her own family member and we can't thank her enough for the outstanding job she is doing. The second person is [name removed] who took wonderful care of my dad while he was with us. He passed away 3 months ago, but while he was living at Sunrise, [name removed] did everything she could to make him happy and comfortable. She too went way above and beyond my expectations, and it was very much appreciated by my wife and I. This is an extremely hard and demanding job and they both do it so well while always having a smile on the there face. We can't say enough good and positive things about [name removed]and [name removed]. Thank you both so very much for making us feel relieved to know that they are in such good hands in this very difficult time.

What we like the most about Washington Commons is how the staff are personnel are cordial, friendly and respectful. The entry road needs repair.

The staff was very nice. House keeping could have been better. Needed in room activities for those who are bed bound.