The Blake by QSL Management

Due to the staffing shortage the CNA's are helping cooking the meals and serving the meals to the residents, so sometimes when our loved one pushes the button for assistance it will take them awhile to come help. However, we are there a few times a week and the staff are just lovely, and you can tell even being over worked they are trying their best. We do wish there was more of a stimulating environment.

At first our experience would of been 5 stars, however after moving our loved one in and after a few months have passed we are having some issues. They were very responsive in the beginning and very nice when you spoke with them in person, however right now it is hard to get a clear picture of what is going on. The communication at times is lacking and they have all these great ideas and promises but no follow through.

It is a beautiful facility but I just did not feel as welcomed as I did at the facility that we chose. It is too big for my friend, from the room to the dining room is a far walk.

The common areas are very clean, but they do not clean the apartments very well, we have to go clean after them. We are having some issues getting medications straightened out and that has been rough, it is really hard to get a hold of anyone. The staff here are so friendly and they make good efforts. They have a lot of activities provided for the residents to participate in. I would recommend to others looking, when you walk in you get a really good feeling. The facility itself is beautiful and the apartment is great.

There is a lack of transportation at the facility to and from appointments which is a concern. The community is kept very neat and clean I would recommend this community to others based on my experience.

This was a nice facility but I do not think this location is a good fix for our family. I lost my diamond necklace at this facility. I called [name removed] as soon as i noticed it missing, he didn’t find it. If my mother lived here every time i would visit i would have negative thoughts of my necklace.

Location is beautiful at the Fountains and the price is reasonable considering what you are offering. I am very concerned about the elevator situation and the lack of availability to residents. Two persons allowed in a elevator at a time and one elevator not working is serious problem especially with the number of floors you have and many of the residents unable to do the stairs. The food is not just poor in many cases it is not eatable and people are buying food as a back-up. I question why there are only a few people using the dining room, when allowed, where the food is somewhat better. Possibly its because of elevator situation .These are not only health issue, but safety as well. When can we expect these items to be corrected. I am fully aware that you are operating at a disadvantage due to the pandemic.

The community has a lot of activities. From what we have seen they seem to have high turnover. Communication could be better. We do not get responses or follow up when we provide feedback or leave messages. I would not recommend this community to others that are older and need more assistance.

I looked at other places and I liked the way they handled everything when I came to Whealdon Estates. They explained everything perfectly and were very friendly and helpful. The location was great as well from my family. I would recommend to others looking. One of the only issues we have had is they cannot keep a chef and also we run out of milk a lot, so we can only get one glass a day.

We chose The Blake at the time because we had to make a quick decision in a time frame and they were able to take her. We also liked the location and the safety of it. It is a beautiful facility but we have not been overly impressed. Communication with the staff members has been difficult, there is not always good with following through with things. Our loved one thinks that the food could use improvement, she asks for them not to put certain things on her food and they do it anyways. I do think things would be better if we were allowed inside the facility and would be able to get to know the staff members better.

My loved one had items stolen out of their room. I am unhappy with the community's response on this situation. I am not happy with my loved one being here. I believe my loved one is happy with the food. There is a lot of staff turnover with cleaning staff and such.

I think others should know when looking into The Regency House that for what they are going to pay, the food should be a lot better. They do not have a lot of variety, we get the same thing multiple times in a week. The facility does not provide many activities, it is very boring. They charge too much for what they do not do. The staff members need to watch their language, they use words they should not use in this type of setting in front of the residents. I have found a lot of people here have Alzheimer's, from 730 PM-730 AM there is no one at the front desk. Sometimes the front door is wide open and unlocked which is alarming especially for the Alzheimer's residents. I think they need someone watching the door from those times. The facility needs better upkeep.

Unfortunately, this facility has not lived up to our expectations. Granted, activities have been reduced or curtailed due to COVID 19, but not to the extent as here. We no longer have access to transportation to shops or doctor appointments, or outside activities. Most activities are passive and restricted to a small number of people, so even if one wanted to participate there is little incentive to do so. Food is monotonous , without much nutritional value. Staff are friendly and helpful. Apartments are comfortable, with many floor plans to choose from.

Staff good, room O.K., food weak point. Lived in Cajun land, miss Cajun food.

The people living here are very friendly and happy. There are some things I would like to see changed but I'm not sure why they are done the way they are.

We pay a lot of money to live here but the lunch and dinner meals are horrible. I don't know who provides the meal planning but it needs to be looked into. Our chefs are great and they work well with what they have. Please, look into this problem for our welfare. Thank you.

I thought the common spaces at the community were clean and someone was always there to assist me if I had any questions. The staff did a good job with checking on my mother periodically and helped her to get to certain areas that she was confused about to attend activities. We absolutely thought Ashley Park was worth the price.

Did not like my tour, staff not very welcoming or friendly, and not very knowledgeable. Sales leader was absent.

Walking to the dinning room etc. was too far and hard for Mom. Needs some renovations, especially the kitchen cabinets.

Dirty carpet. Smelly. Rooms looked really dated. In the halls the lighting was poor. Only had 2 one bedroom apartments so it could be a long time before one becomes available. Large private and semi-private rooms do not have kitchenettes and refrigerator or microwave is not provided in these rooms. Complementary cookies were excellent though.