The Blake by QSL Management

Our experience with The Fountains has been quite positive. My loved on is doing well, going to daycare and becoming stronger and getting better. So far it's been goibng really well.

From management, culinary, activity, and maintenance staff, all are 5 star. The building is beautifully decorated, immaculately clean, and a joy to enter. The meals are superb,the staff could not be more helpful or welcoming. I specifically want to thank the managers for making my mother's move to Lighthouse Pointe such a smooth transition. Their personal touch and caring attention to my mother made all the difference in the world. I would love to live there myself.

Honestly it was what we expected. The staff was friendly all of the information was presented accurately and there was no miss information. The facility was well keep some of the areas were dated though. I would recommend the facility to others looking.

The experience was very good, with a specific greeting written on a small easel, before walking into meeting room welcoming my mom by name. Great hoste offering refreshments etc. Very prepared with literature on table regarding our request to see a model, followed by a tour of the facility and the different style suites. The gentleman explained the features and entertainment offered by the facility. Mom loved the place and we moved her in in June.

Very nice. Liked the independent living situation and the amenities offered. Bathrooms ran on the small size for a power wheelchair. Location for me was not the best.

The cleanliness is great. The staff is great. The food is hit or miss, but that's wherever you go. We had an issue with the nursing staff that was there and they took care of it promptly.

Since Sunrise became Glen Crest, I'm not convinced the change has been for the better. During the transition and change in ownership, many of the long-term staff left for various reasons. The menu became less creative, and the level of responsiveness to residents' and families' immediate needs noticeably declined. My father eventually transferred to another facility because his care needs exceeded what the program could provide. Looking back, it felt like staff may have been reluctant to have that conversation with us directly. Instead, communication became increasingly limited and unresponsive, which was especially frightening during such an uncertain time for our family. Even after my father's transfer, communication remained an issue. I'm still waiting for a response to an email I sent two weeks ago about an extra wheelchair we accidentally left at the facility. The lack of follow-up has been disappointing and reinforces my concerns about communication and responsiveness.

The staff is A++++ over all. Most have stayed even after the new mgt company came in. That says a lot. The food is good to very good. That is also saying a lot! Very clean, doesn't look or feel like an assisted living facility at all. Very homey. My mom is very happy and doing very well. Much better than before she moved from her enormous house almost a year ago. Only issues are minor things they are ironing out with the mgt transition... they lost free landline service so I've been scrambling to get my mom a phone she can use. Still working on that. Otherwise, things seem mostly better, and they were already good under Sunrise. Mom is in a 2 bedroom (580 sf) but there are only two units this size. But even the one beds and studios are very nice. Activities are numerous and diverse. Mom doesn't participate in many of them but she did at first. She is 92 yo. She does however go to all three meals, even if she isn't particularly hungry because she loves to see her friends. She also goes on some of the outtings (restaurants for lunch, the Aquarium). Staff has low turnover rate and they really seem to enjoy the residents and vice versa. They are patient and kind and my mom LOVES them. I toured (sometimes more than one) pretty much ever AL w MC community within 10 miles of my home and this one was very different in terms of really feeling homey and like the residents and staff were enjoying their days together there.

Living here is good, lots of good people and staff but the overall experience could be much better if some areas would be improved requiring little effort or at least concern. Some of staff and especially sides appear "put out" with residents, kind of like herding sheep, get em' in and get em' out.

My Uncle does not like the limited eating times e.g., breakfast over at 9:30 am or something like that.

It would help the staff provide nutritious meals for tenants with health issues if the matter of too much salt and oil were addressed.

My husband is in the memory care unit. He has been there since the very end of August. The staff is very caring and I really like them all. They are all very friendly and helpful. It is a very clean facility and the rooms are kept up very well. My husband is in a private room and is a very adequate for all of his needs. The facility has just finished revamping all of the rooms. They have entertainment periodically, and they all seem to enjoy it. Overall, I would say that it is a very nice establishment. They did have a increase in cost, and for me that amounted to a about a 25% increase. Therefore, I am checking out another facility in Carrollton. I would suggest that whoever is investigating facilities that they check out more than one facility. There is also another facility in Carrollton that I found less appealing so it's always in your best interest to check out more than one.

The resident has complained about the food not fitting her diet and not getting help with showering, etc. She says twice they ran out of food and she got a cheese sandwich. She likes her apartment but there isn't much privacy. They seem to be short staffed almost always. In my opinion, they need more staff and more qualified medical staff with a deeper understanding of pharmacology. Also, they pretty much require the use of Guardian Pharmacy whose prices are way above local pharmacies.

The staff are friendly and helpful. Housekeeping needs improvement... especially carpet throughout. Needs to be replaced with something easier to clean. The elevator needs cleaned also. A second elevator would be ideal since there's only one.

The staff is attentive and friendly, the food has been great. The overall dining experience has been of restaurant quality. Staff are constantly cleaning the common areas. Staff changes sheets and does light cleaning weekly. The apartment is lovely. It has been newly renovated. The Floorplan features a raised ceiling giving it a feeling of spaciousness. The closet space is somewhat small. The only drawback is that as the last unit on the wing, the internet doesn't work because it is too far from the router. We are still trying to come up with a solution. There is on site OT/PT available as well as in-home health care. Both are provided by independent companies but they bill health insurance. Most health needs can be met in home...x-rays, bloodwork, urinalysis, visits by a nurse practitioner.

The staff was friendly and very helpful. They are renovations the rooms and they look great. Location looked very clean and the outside is definitely something that will attract people to their location.

The staff is very friendly and accommodating. They make my mom feel very comfortable there. In the beginning, we had a few issues but they worked quickly to resolve them. They seem to truly care about our concerns.

With the cleanliness, the carpets need to be replaced on each floor. However, what we like the most about the community is the The curb appeal. Dustin was great to work with from initial tour to move in. 5% veterans discount. Short term lease. Weekly housekeeping. 3 meals. Daily activities. Assign a person at move in to show the new tenant around

I sent an email to the manager in reference to an issue with the way my friend was charged prior to her moving there . Received no response --I considered that very unprofessional.

What we like the most about the community is the cleanliness and attractiveness of the facility, caring staff, good food. Also, they don't ignore residents, staff very attentive. Keeps me informed if medical issue promptly.