The Blake by QSL Management

Dirty, poor quality food. Never had salmon or steak as promised. Girl in lunchroom cafe was rude and always unpleasant. Housecleaning staff were rude and unkind. Are they that desperate for workers???? However all persons in the upper levels of administration were outstanding and helpful. Also the Physical Therapy staff were great. The guys in Maintenance were also kind and helpful. And the head of the dining room was extremely accommodating. We left after 4 months because we didn't want to be in there the rest of our lives and the prices were going up.

Our experience so far at this facility has been okay. The biggest issue that I have would be that they seem to be unprepared to deal with Parkinson's, especially on the medication side. If you're just looking for Assisted Living or even Independent Living without additional needs, I would probably rate them higher. Another concern is that it's a newer construction building and there are some quality issues with the construction that need to be resolved. The food is very good quality and variety. Communication with the family is very good. They seem to offer a good variety of activities, my loved one just doesn't participate much. Housekeeping seems to be once a week. I would maybe recommend this facility to family and friends for Assisted or Independent Living, it depends on the situation. It probably wouldn't be my first choice.

I toured this facility, it was an older facility. Staff was not reassuring of the quality of care we would be getting for the money. I believe it has a lot to do with that property is in ownership transition. The property is of poor quality. Would not recommend unless money played a big role in the family decision making.

My loved one did not move in. They did not acknowledge when my loved one passed. They were misleading with the price. There was a huge turnover in staff. the residents seemed to be happy. It was clean. They are short staffed, and need new management. They were going through changes with the chef, so the food was not as good. They had a lot of activiites.

Beautiful building. Beautiful apts. Residents are lovely. Nice group of people. Food is ok; could be much better. Wait staff should pay better attention when taking resident meal orders. CNAs - compassion is a requirement of the job. Maintenance dept needs better staffing/capability to respond to HVAC issues. Ask about timing of rent increase and then get commitment in writing.

The facility is first class but they are short staffed so the service is not great. It is also difficult to communicate with the leadership. They are not very responsive to emails and are difficult to reach on the phone.

I rated the staff a 4 for quality, for quantity I'd give it a 2.

Holiday Ashley seems to be a good fit for my sister's need. She appears to be comfortable and that's what's important at this stage of her life.

What we like about Anthology is the food, the meals are good and the staff are friendly. However they need a lot of improvement with their organization within the administrative team. The nursing staff could have better communication, we had some issues with our loved one not receiving medication at the correct time there could be better training. We also had big problems when it comes to the activities.

I was not very impressed with Laurel Glen during our tour. The facility looked very institutional, it just had that typical nursing home "feel" when you walked in.

Our loved one was there for [dates removed] for respite care and with it being a newer facility it was really nice and super clean so that was a plus. However where most of our complaints come is directed towards to executive director. Whenever we would reach out via text, phone call or email with any questions o concerns we rarely ever received a response back.

Our tour at Holiday River's Edge was great. It was just not the place for my mom. They didn't have the personal outdoor space we felt was necessary for her. And it was also an older facility.

The community was more expensive than we wanted. It had a locked memory care unit, and it didn't have a homey feel to it.

This was a larger community with lots of activities.

It was a little more expensive than I was anticipating it to be. However, my loved one was comfortable here. The staff were okay to work with if I had questions or concerns. There were times I had to have things corrected on the billing statement. Medication management, dressing and bathing assistance are some of the care the community offered my loved one. The room, utilities, care, laundry, housekeeping, transportation, and changing of linens were included in the monthly rate.

I like that this community is close to us so that we are able to see our loved one. We have had some issues with some of the care and things that have happen but overall we have been pretty satisfied. They do have activities however my loved one is going through things and does not have very much interest in this. She does however, do things that she is capable of doing.

River's Edge is a great facility, they are just having some upper management staffing issues. The wait staff and the people who clean the rooms have been so kind and helpful. The facility itself is also very beautiful. They did just get bought out by someone and supposedly they have just hired a new executive director, so we are hoping to see some improvements. It really is a great place if they can getting the upper management figured out.

I thought that Smoky Springs looked old and tired. I was looking for something bright and new.

While the blake us a very nice place the service is lacking, constantly short handed and the dinning is virtually inedible. They only have one handy man for the entire facility and the PAs are often short handed, we were told there would always be 4 PAs on staff, on a good day you might have 2. They recently raised the rent by $380 and yet nothing has improved.

They do not get to the repairs as fast as they should, I think they opened too soon and the problems were not all sorted out yet. There is no heat in the bathrooms, there is no water pressure, and her cabinet doors in the bathroom are not fixed. They definitely need some improvements.