The Blake by QSL Management

Parents moved in high expectations. After 2 weeks they moved out. Many of the things that were part of the services were not done. Maintenance of the building poor, no one ever came in to clean their apartment, pool broken more times than working, golf simulator never worked. [name removed] has been promised since the place opened. The meal we were served as potential residents was nothing like the meals they got once the moved in. Some of the staff are very nice and tried, but it was not their responsibility. When we talked with folks there before moving in, they all said it was great. The people we spoke with turned out to be memory care residence. Very disappointed. Very costly. The director never returned calls or emails when we tried to get things resolved.

They have a huge staff turnover! No one knows what's going on. Terrible management. Placed my mother a few months ago and it has been a terrible experience for the family. I wouldn't recommend to anyone.

The housekeeping is horrible as 3 days in a row the floors had the same tray on the floor. (Crumbs from nabs and paper underneath bed). Feces were in the toilet and my aunt was unable to get up to go to potty without assistance. One night I spent the night and needed assistance but nobody ever answered the call button.(I went to the nurse's area two hours later and the buzzer was still going off and the buzzer for them to answer was behind the nurse's cart on the floor behind the cart.). Another night that I stayed with her, the nurse's assistant was asleep at one of the craft tables in the hallway and I had to speak to her three different times before she responded. She then laid her head down to go back to sleep. My aunt was sent to the hospital to check out her pain, I called the hospital and she was not listed - called to speak to nurse numerous times but could not get an update for over a month of calling. The doctor released her to go to a rehab and The Blake had no record of where she was. The doctor finally called to let me know where she was located. She was out for over 2 months before they found her not in her room. Truly disappointed as I had heard so many good things about this place but it was a horrid experience for my aunt and all her nieces and nephews. Truly disappointed!

This facility is severely understaffed, so much so, that the same workers who are responsible for cleaning up trash and fecal material are the same workers serving food to residents moments later. They only have one maintenance worker; spread so thin he can’t possibly keep up with routine maintenance and repairs needed on outdated equipment simultaneously. They have a front desk but no front desk secretary; the phone just rings, nonstop. Washington Commons is suppose to be a residential retirement community but many of the residents obviously suffer from dementia and wander around soiled and clueless. They need assisted care by nurses and nursing assistants but those responsibilities are forced upon the housekeepers. This place should be investigated for this. The housekeepers are essentially restaurant workers/food handlers, nursing assistants, and janitors. This ship is sinking. I would personally recommend a state-run facility over Washington Commons in the state it is in now.

Several of the services advertised here do not exist, making Holiday liable for fraud. "Three Chef Prepared Meals Daily" is inaccurate, as food is prepared (poorly) by random staff members. Meals will feature food fit for a prison facility or perhaps mental institution: a "sandwich" of white bread and sliced meat, no condiments. Food with an odd chemical taste. Burnt food. All served by a staff, some of which are nice, others who think it's cute to talk back to helpless seniors paying their life savings to stay here. Likewise, the "Complimentary Scheduled Transportation" does not exist, as they have been without a driver for several months. "Maintenance" is also fraudulent, as they have a maintenance person who seems to spend most of the day chatting in the lobby and refuses to assist residents with basic help. On the plus side, it's a quiet facility with some nice people, but the cons are far outweighed by management that clearly does not know how to run a facility.

As for the cleanliness, roaches are a definite gross factor. As for the value for cost, it doesn't matter how inexpensive a place is if they can't control vermin. We've moved our loved one to a different facility.

Room cleanliness is unacceptable. Constant staff changes. Very poor communication. My fathers personal belongings always missing. ( and this is because of other residents walking into his room unsupervised) My father will use the bathroom if taken, needs to be on a schedule. He is constantly wetting himself because I’m not being taken to the bathroom enough. Would definitely not recommend this facility.

I would suggest you avoid The Blake at all costs. The staff are not attentive, communicative. They don't answer the phone or questions or concerns. They pretend they have activities such as placing calendars up. However, they allow the memory care residents wander the halls and not direct them into activities. They were short staffed due to the pandemic. The staff don't try to reach out to the doctor to see what could be causing issues with the residents. They don't talk to the family about our loved one's concerns. The community was supposed to be assisting with bathing, medication management, meals, activities, housekeeping, laundry and more for my loved one. The memory care only has access to a tv room and in a secured area. It feels like a warehouse of residents with memory care. It seems the staff get tired of answering the same questions over and over again, so they stop answering the resident's questions. If they feel they can't take care of the resident, they demand to have the resident moved out of the community, this is without preparation. They made sure it was the beginning of the month and then we don't get this money back. The staff did an evaluation and they said they could care for my loved one; however, once my loved one moved into the community the staff said this was too much for us to handle. They ended up kicking my loved one out of the community. I wouldn't let this place take care of a head of lettuce. The residents need sunshine and to get fresh air.

We moved our mom into the memory care unit in [date removed]. We had to move her out in [date removed]. The building is beautiful and everything looked great on paper. The reality was severe staffing shortages and inexperienced workers. One resident assistant in memory care actually said to us "I keep telling your mom what to do, but she can't remember". We would come to visit and find her wearing the same often inappropriate clothing day after day, laundry not done, clothes, shoes, etc all gone missing. The published daily activities mostly didn't happen. The TV or video was the main activity. Residents were left to fend for themselves d/t lack of staff. The staff that was there were working hard as far as we could tell, but significantly lacked support. It was kinda like a day care with no teachers.

The place is beautiful, the facility itself is just incredible we liked everything about it and the people at the front desk are wonderful. However, they have been having serious staffing issues ever since our loved one moved in. The staffing issue is so bad that some residents will go without eating. The staff play favorites and the dining staff is terrible. There is a real lack of communication between the care team and the families regarding any updates with loved ones. Our loved one recently fell and slightly injured themselves, it took the staff an hour to get to them and they never called our family to let us know what had happened.

We toured this community and it was not impressive. The tour was not informative at all and I did not like the layout of the community at all.

As I have told U in the past I am difinitly NOT interested in Smoky Springs. I have toured & visited a friend there & was not happy @ all w/the place

Mine was a virtual tour, and they really screwed it up. They didn’t show up the first time. The second time, they had audio troubles. They didn’t seem to know what was going on. Of course, this was during Covid, so it was new to everybody. But they just didn’t seem to have their act together, and it didn’t make me feel comfortable about their ability to care for my loved one. Also, to access to the building, you had to step up over a curb, and that’s not great for someone 90 years old. It just didn’t seem like it was well planned out. Also the location was not convenient for medical appointments, so we would have had to make arrangements to take him.

So looking for respite care for my elderly parent in Benton House of AUGUSta came up,beautiful from the outside. I was informed that not only do they have respite care but I might want to consider perhaps the adult daycare. I let the individual know what the elderly person‘s needs were and it was no problem. The day I go with this elderly patient to the Benton House first time there I get the elderly patient out the car after walking to the front door first. Do you think anyone said you could drive around and let this elderly person who is a retired World War II veteran get out right here? no, and I’m quite sure they saw me. Long story short I walked him in, two days later they said no he doesn’t “look like”the type of person we can take, too many needs....but I told you this over the phone. Due to the unprofessionalism and Im I don’t know attitude from one of the workers I would tell any army veteran that might have limited capabilities to think before you go to the Benton House!

The claims made during my tour did not come close to reality. There is no quality services. I have lived here a year and I haven’t ever seen a copy of the residents handbook mentioned in the original agreement I signed.. The staff is not supervised, nor are most of them friendly. The institutional food served is not prepared by a real chef. Be careful.

If you truly love your family members, don’t put them in the Blake!!! My father was never washed, his hair was always greasy. He didn’t have any bed sores until he lived at that horrible place. when we brought him home, he had two bed sores. Neglect is the word I would say that describes this place.

Very nice facility and the staff and residents seemed very friendly. No progressive assistance so if you worsen you can end up out. Covid kept us from actually seeing the place. And they took my Moms deposit and have not returned it! $1550 from a 90 year old woman....sickening...

They don’t fix anything, The place is falling apart. They don’t do any repairs you request. The food is not that good. The patio has just one piece holding it up.They do not do what they tell you they will do. They no longer use the bus or offer any transportation. They have cut everything out. My mom and my sister live there and they are very unhappy. I would not recommend.

When The Blake first opened, I was very impressed with staff and facilities. Soon after my mother was living at The Blake, many staff either quit or were fired. Corporate took over and the kindness and care was thrown out the door with the ones who did care. When my mother was sent for rehab, they would not adjust payment. So I was paying for an empty room with no meal and/or meals. They were more interested in money than the well-being of my mother. After being hospitalized, they refused to take her back and would not even return emails requesting medical information. My mother was went to the hospital on the 25th of the month and did not return. They charged her until the 15th of the following month. More interested in money than care of the elderly. I would not recommend unless you have a lot of money to throw away.

Not a great place for dementia patients or assisted living. Food bad, no service, no help in dealing with wash etc.