The Blake by QSL Management

People are very nice! Yes, we would absolutely recommend this community to other families based on the experience so far.

Location is great in Lexington close to shopping grocery and medical hospital. One bedroom rooms are kind of small. Recently changed ownership and the food and portion sizes went downhill food is not as good or portion sizes are smaller

Helpful and accommodating but recently had a lot of turnover. Seems to be settling down at the moment.

There isn't really any exercise facility or equipment. Only one or two treadmills. I'm not sure if they have any group activities together based on what my Dad says. He also feels that most of the residents are less active or mobile and that makes it difficult for him to communicate or make friends. The shuttle services are useful though. He also says he doesn't like that there isn't an oven in the unit and the one he's in at least doesn't have a very large fridge. He also thinks the meals are served too close together 8, 12, and 5 I think he says.

Always a big turnover of residents. As well as staff. A few things I like about the community are the location, the landscaping, the kindness of staff, meals, variety of different activities.

What they could improve on would be to offer meals that are more balanced. However, we would recommend the community to other families based on the experience so far.

The social director was awesome. The patients could use more of this. The food was often cold when delivered. I heard several resident complain about that.

Staff was caring and concerned. However, my father-in-law was bed-bound and it was difficult for him to get as much attention as he needed. Tough situation since it would have been impossible for someone to be with him at all times. The string on his call light in his room was never working properly so he couldn't get help when he needed it. When staff did arrive, they were very kind and helpful.

Sometimes the staff can get careless and lackadaisical but I think it comes from burn out. The daily work can become intense and overwhelming. Yes, we would recommend Sunrise of Webb Gin to other families based on the experience so far.

I want to thank Sunrise and 2 people most of all who have taken care of my parents in the memory care level on the 4th floor. [name removed] has gone above and beyond in helping my mom who has dementia, multiple sclerosis, and in a wheel chair. She has treated my mom like it was her own family member and we can't thank her enough for the outstanding job she is doing. The second person is [name removed] who took wonderful care of my dad while he was with us. He passed away 3 months ago, but while he was living at Sunrise, [name removed] did everything she could to make him happy and comfortable. She too went way above and beyond my expectations, and it was very much appreciated by my wife and I. This is an extremely hard and demanding job and they both do it so well while always having a smile on the there face. We can't say enough good and positive things about [name removed]and [name removed]. Thank you both so very much for making us feel relieved to know that they are in such good hands in this very difficult time.

What we like the most about Washington Commons is how the staff are personnel are cordial, friendly and respectful. The entry road needs repair.

The staff was very nice. House keeping could have been better. Needed in room activities for those who are bed bound.

I just love my 2 BR apartment. I find the square footage of my apartment to be comfortable. Their location of the living facility is in close proximity to restaurants, Costco, and churches. Much has been done to give this facility a facelift since my arrival a year ago. I am proud to show this place off when my family and friends visit me. Maintenance requests are done in a timely manner. I would highly recommend this facility to my friend and family

The staff really nice respectful with my dad , the facility is well maintained. Food not so much my dad won't wear his false teeth so he needs soft food but they still give him stuff he can't eat so I keep a stash of microwaveable meals that the aides will heat for him. The room is great he has a hospital bed, table with 2chairs, fridge, 2 recliners a dresser and nightstand it's a nice size.

All the people who work there are fabulous. My mom was in memory care and the caregivers very patient in a very difficult situation. The facility, itself could use a little maintenance but that was a minor issue.

They were helpful-I think we got there too late for my mother to fully partake of the facility-they did warn us about that and they were correct. They know their clientele and what the needs are. They were not horrified by anything we told them and they seemed to have experienced it all-with grace and kindness. I would highly recommend it to others.

My dad is thrilled with the food here. His previous location's menu was not well balanced and he gained an unhealthy amount of weight. Here, he is eating better, dropping the extra pounds, and is a lot happier with the variety on the menu. Maintenance is a little slow to respond. For example, it took them over two weeks to hook up his cable and resolve some other simple mechanical issues with blinds, smoke detector, and ceiling fan. Once addressed, though, everything has been fine! It took the facility two weeks to get him in the system so that I could sign in to visit. I didn't stay away because of it; I went in anyway by signing in as a visitor to an event or tour. It was very off-putting initially because it made him feel like he was not fully welcomed. Despite the initial challenges, I would still choose this place for him again. He really likes it there.

Facility is excellent and well maintained, staff have been kind, considerate and helpful. The main criticism my sister has is the lack of reasonable quality food. She is even considering moving due to this matter. Since I don't eat there I have no way of knowing if her expectations are unreasonable in an institutional setting or if her complaints are well founded. The accounting for her stay has been slow and rather sloppy, but they were easy to work with to make the corrections needed. It was confusing because originally she was only going to stay a short time for respite care but changed her mind and decided to make it a permanent change so she switched rooms and that caused some confusion. My sister is in failing health so she is doesn't interact with other residents or staff all that much.

All employees are super nice and helpful. Maintenance needs are usually met within 24 hours. The food -- well, it has A LOT to be desired. No flavor or seasonings. For example, spaghetti has no basil, oregano or garlic. Housekeeping does the basics only (but something is better than nothing!). Activities are OK but rather boring. General Manager has only been on site 4 months and she seems to be trying hard to make positive changes. She frequently works 12+ hours a day.

A great community of welcoming people. Everyone was the new kid at some point. Each person whether resident or family member can experience that by a smile at a meal in the dining room, walking down the hall, or attending an activity. No pressure to join but even the staff are open encouragers not "just doing a job".