The Blake by QSL Management

My loved one was previously a resident at Barclay House of Baton Rouge and overall the experience was okay. The staff, with a few exceptions, were just okay. The manager was wonderful. The food and the value for cost were both okay. The activities were good.

The apartments are nice and the staff and residents are fine for the most part. They have an angry employee that rants about how much they hate their job and treats the clients poorly- unfortunately it is the woman who cleans their apartments (her work is messy and she is rude). They often run out of food options and the food they serve is less than quality. They are currently having a high turnover rate in support staff such as serves, cooks, hairdressers, and activities directors. In the current economy this place is fine for the price but it could definitely improve.

I think it's a reasonable place to consider. There are probably other places that are more established with good reputations but are hard to get into or cost more. The building is only a couple years old so it's bright, modern, lots of sitting areas. There is a large courtyard if you want to sit outside. Care has gotten better and new nursing director is good. Facility is clean but room cleaning could be better. As with any assisted living you need someone to advocate for the resident. Food is barely mediocre and menu does not change much. Dining room moves incredibly slow and staff not very attentive. Activities are very female oriented. They bring in entertainment and have a happy hour Monday-Friday. Other residents are mostly pleasant. They allow pets and a cat is great company for my husband. Overall I am satisfied.

We've had a lot of personnel issues but things seem to be settling down now. The residents are the biggest asset. Most people are very friendly. The food is good. The renovation has spruced things up, but it is still an older building. I do like my apartment layout. There are lots of different floor plans. We have on site therapy and home health.

It was a horrible experience working with my dads caregivers/caregiving organizations. In all the times that I visited my dad in memory care, I only saw planned calendar activities going on twice.Very difficult to coordinate visits to the salon. Salon had a hard time contacting memory care staff to get him to his appointments.They did not coordinate with hospice very well. I didn't even get condolences from the facility or staff when my dad passed away there. I only picked the facility based on cost.

I would not recommend that anyone move into The Blake at Flowood or move their loved one there. Conditions there have never been consistent & have been declining for the last few years. Staff are underpaid & overworked & typically do not stay long, competent or not. The Blake charges premier prices for less than premier care. You would do well to look elsewhere.

Mom eats her own yogurt and breakfast. The lunch and supper is super cheap junk for the price paid .she eats very little. It should be a small fillet mignon with baked potato,spinach salad and soup!!

I picked this community, because I needed placement asap and the price.

I was misled about a couple of things. I feel like I was told what I wanted to hear instead of what is. The staff and the residents are awesome. I don't feel like I'm getting what I'm going to be paying for. I've had a leak in my bathroom since I moved in that still hasn't been fixed. If it was just one instance I would be fine however it is several things that are not what I was told by the salesman that were not true. The food is not the best. There is not enough variety. The menu is similar every week. There's not enough activities. There's so much space here that's not used that could be used for gatherings and other things. I was under the assumption that my room would be cleaned once a week. It's vacuumed and I get clean towels but that's about it. I have an iPhone with unlimited everything but I have no signal in my room. I was led to believe that there was community WiFi but once I go into my place there's nothing. I thought that this was included. Now I have to pay for WiFi just to be able to use my phone. I also spend more money on food because the food here isn't very good. I'm not used to eating frozen foods and lots of rice and instant potatoes. I really like the staff here and the residents. However I don't think I get what I'm paying for.

They tried to make things more friendly for residents, but all they did was make it worse. They want us to make friends,but replaced the furniture where residents could gather and chat with modern uncomfortable I've been here months and in that time experienced a complete turnover of staff with the caring ones replaced. The headstaff leaves early in the day and frequently absent on weekends. Food is mediocre.It would be nice if"corporate "would talk to residents instead of worrying about pictures on the walls and furniture and keeping staff

I like the location. I really don't see anyone when I'm there. The food and social events are not what I thought they were going to be.

It was not what I anticipated. I expected more residents my age or close to it. 71? All I have met are older. Late 70’s, 80’s and 90’s. Seeing the Fire Truck and EMS arrive is almost a daily basis. Very sad and discouraging. ??

We picked this community, because the rooms were slightly larger. Well lit hallways, large gathering place where he could sit and listen to people around him and be watched over by caregiver at facility.

Honestly, some of the staff here is great. Dedicated, helpful, friendly. They brought in the ED from their Midlothian location, and I have seen implemented changes. The grounds are just so boring, the sidewalks are not accessible all the way around, a very loud industrial fan in the courtyard, not much to look at and enjoy outside, which we know is vital for positive minds. Food is very hit or miss and seems like more thought could go into the “culinary gourmet”, sorry but chili cheese hot dogs and tator tots and some bean salad to top it off is not doing it. Activities inside are ok. Call times are getting better, still inconsistent along with communication but hopeful it will continue to progress.

We really like the apartment size, that is really nice. Based on the experience we have had so far, we would recommend the Anthology of Charlottesville to other families who are looking for a place for their loved ones.

Assisted Living seems to be fine here, but look elsewhere for Memory Care. Staff is hardworking and caring, but overworked. Layout is terrible. Very dark & depressing, not enough windows or natural light. The courtyard is good, but can get very hot. The food in Memory Care is not varied enough, or very nutritious IMO.

My loved one is currently a resident at The Fountains at Boca Ciega Bay. The facility is in a good location. The cleanliness is good. The friendliness and quality of care are okay. The meals are also okay. However, the administration is not great.

We picked this community, because it was good on paper and during visits. Close to home, and the Director is wonderful. I would say that it's a pretty community. Sales team and director are great. Food is inadequate and quality is subpar. Aide staff is average; facility is understaffed(like everyone else). [name removed] is in AL and doesn't really want to participate in social activities, although many are available. If they could improve the food and follow through on some items promised, it would make clients much happier

They make my loved one feel at home! She's very happy there! The Blake is very nice and clean! I have some complaints about the food, that have come from a few different residents. I wish they would try to get my mom to be more involved. We had some issues with the nursing staff being on the same page regarding my loved ones plan of care. That has been worked out.

As far as appearances go, Anthology of Tuckahoe looks like a nice facility. But after moving in, we found management to be weak. And communication was poor as well.