The Blake by QSL Management

Elevator inadequate and parking is scarce. Hopefully that elevator and parking problems will be solved

It has filled my mother's need for companionship, meals, safe environment and comfort. My only concerns are there is only one elevator that services the whole building. Her room was fully renovated before moving in but has a few maintenance needs and we have had a hard time communicating with staff concerning these needs. Also, being an independent facility, there are no staff or any security on premises after 7pm. I do feel it was the best choice for our mother and have no regrets in choosing NM. The staff is very considerate, attentive, friendly and helpful. There has been a total renovation of the building since she moved in. Staff changes often but services always adequate.

While faculty and staff are friendly, once a resident, requests for maintenance/housekeeping are slow to be completed. It appears the facility is short staffed. Also, menu is changed regularly with substitutions and food is not consistently of quality. Some days food is excellent and served hot, other times is cold.

Silver Creek located near Encompass Rehab Facility. If one of us was in rehab, the other could walk over. Building was pleasant. What I missed was the following: 1. No Art Room. 2. Not enough parking. 3. A rehab room, but no fitness room. 4. Theater too small. We appreciated the tour.

I think DeepWoods is a good place for [name removed]. The staff is friendly and caring plus they have a wonderful Activities Director who sets an upbeat tone and has a way to make everyone feel welcome. They've had a problem keeping staff to clean but that has as improved as they are under new management. I've arranged home health care to. I would highly recommend DeepWoods.

We loved the Blake. My dad passed away but the Blake was a blessing. The people there cared about him and he acclimated well there, despite some transfer trauma. Some of them came and visited him in the hospital and came to his funeral. I am grateful for the care he received and I would recommend the Blake to anyone looking for a memory care facility for their loved one.

They need to do better on transportation. My dad died and I had a device close so his friends could attend but they did not have a driver for the bus. A lot of them were upset because they couldn't attend with out transportation. Would recommend. Nice caring staff. Good food. Well kept, clean. Good value for the money. It is independent living but they have resources if additional help is needed.

The staff is open to listening to the concerns of the residents and their families. And they work to resolve them.

The staff is very friendly and quite helpful.

Caregivers are great. Very caring and helpful, especially those in charge. Everyone knows your name - it's a very friendly facility. Food needs improvement - it's not the best. Great activities everyday including field trips.

They are short handed right now. Today, I sent a(representative for moms place ) a couple place to look at. My mom needs more assisted they can give her. The people, atmosphere, and the price is why we chose this community.

They are very accommodating and pleasant. The food is very good and they have lots of activities for the residents.

even though my Bro in Law paid for Aug; deep clean was not done prior to his moving in during the month of [date removed] .Quality of care 4 so far; however, 3rd party (ADDIS) being used for health care help is very expensive and are not doing all duties they say they will

The staff is wonderful and is very kind and helpful with my Mom. However, sometimes, it takes a while for a staff member to get to my Mom when she presses her call button. It's not that the staff is inattentive, more like understaffed and spread thin. That being said, I wouldn't have my Mom in any other facility.

Ask about a standardized orientation. This was the weakest point of the moving in process. The strongest point is the friendliest of most of the staff. The location is ideal.

The facility is very liability conscious to a fault. If a loved one goes to the hospital for anything other than an illness, they try to push the loved one into a rehabilitation center before returning to the Living Facility.

The residents complain a lot about the food. Housekeeping services could be improved. They need additional staffing to clean the apartments more thoroughly. Refrigerators are never wiped out. Overall is adequate but not to my standards. It is a nice environment overall and I feel my loved one is safe and well taken care of for the most part.

Sunrise in Decatur is close to where I live which turned out to be a must. My dad’s Parkinson’s had advanced and we realized his condition was more than we could manage. The apartment we decided on is enough space for both my parents. The adjustment has been bumpy. The staff have listened to my mom’s concerns and questions. The food is really good but my dad’s puréed diet has been just ok. The ambiance of the facility is very nice. The staff have been attentive and helpful though they do seem understaffed some weekends. I would recommend for a family to look at Sunrise but every families’ needs are different.

Overall they provide well for my mother. The place is comfortable, clean and the food is acceptable. The only big problem is the with the help. The management seems to care but many of the better workers have left. Turnover seems to be high. A few of the workers have poor attitudes and can be rude at times.

I have been happy with The Blake. we've had a few hiccups along the way, but they worked really hard to correct them. The place is usually kept pretty clean and the staff has been wonderful to my mom. I would recommend it to others.