The Blake by QSL Management

The staff and residents are friendly. The facility has activities that help the residents do more things outside their apartments. The facility has a walkway where residents can enjoy walking and exercising. My only suggestion is that the food served should be a more balanced, healthy meal with less salt and sugar to help improve the residents' health and nutrition.

I have recently taken a tour of this community for my loved one and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. They had a great activity program as well as dinning experience for the residents. It was just not the right fit for us in the end decision.

I was not as impressed with the memory care area of this community as I was with the community we chose. The staff we met were nice and they seem to offer some nice amenities. I just didn't feel this community would work for my loved one.

We liked this community and thought it was a little nicer than some of the others we looked at. This is an older clean community and I just did not think mom would be happy here. The hallways reminded me of a hospital. The people I met were nice and I would say this community might be worth a look.

My mother has lived in Smoky Springs for 2 years and has enjoyed it very much. The staff turnover in the food and beverage department is high. The food quality and service is therefore inconsistent. At times it is so great and at other times, it is hard for my mother to eat it. This is totally independent living, with 2 caregiver companies on site which is used by quite a few residents. There has been some management turnover as well, which leads to additional issues and problems with housekeeping, food & beverage and overall management. My mother is relocating after 2 years as she has reached the point of needing full assisted living.

Beautiful Community many activites and wonderful caring staff.

We do like this community. The staff are good and helpful. What really bothers me is that they do not have a steady chef or nutritionist that comes in. Veggies out of a can are salty and not nutritious. We were told when we moved in that we would be able to meet with the chef and tell them what we like and that never happened. Also there management is always changing. They offer transportation if you need it. They have activities, but they tend to cancel them often.

I was a little concerned about the lack of security they had in this community, they had multiple doors that lead to the courtyard with no alarm and only had one little lock. The dinning experience was pleasant as well as the variety of meals they provided there residents

The staff was really informative and welcoming on my tour. The community was too aged and outdated for my liking. It needs a lot of improvement and updating in the bedrooms as well as the dinning rooms.

Manager was new and had to read the contract with me as he had never seen it before. Phone service is very limited and I still have not resolved. It is very clean and a very nice atmosphere. Staff is friendly helpful and will do anything you ask..

My daughter from the Washington DC is helping us looking for the retirement place in Richmond area. We learn a lot from the last two days. She is now back to DC and she will continue looking for a retirement place in the DC area. After that we will select either retire in Richmond or DC. Many thanks to you.

It was very clean and polished. Looks like a 5 star hotel. They have activities and everyone seem to be happy and griping or cursing.

The food is not real great at Washington Commons. Mom doesn't eat pork and shellfish and that seems to be all they serve. Mom has been real sick since moving in so she really hasn't been able to get out and about. The staff are friendly but don't get things done. She has had a door broken and they haven't fixed it yet. Overall things are going okay but definitely some things need improving.

Nice Staff. Food is not so Great.

I couldn't happier with the staff there- so friendly! The memory care center is brand new, the food is excellent, the cleaning is excellent and done everyday, so great. They are hiring more staff, since they just opened but it's all been great so far.

Mom's biggest complaint is about the food; quality and limited selection. However, she has gained 11 very needed pounds since she moved in 9 months ago.

My father went to this facility as an assisted living resident. Shortly after arriving he became ill and went to the hospital for 4 nights. Upon returning to the facility he went into the skilled nursing unit. The staff at the Fountains have been very cooperative in working through the changes. I and my father have been treated with dignity and respect. They are working with Dad in an effort to get him back into assisted living. I am impressed with staff, both administrative and the the employees that take care of the residents. Many activities are available for the residents to participate in.

Point blank it's the staff. Staff attitude!!!!! What a great attitude from Qwanda and her husband. These two made the the difference and sold me on Washington Commons. Everything else is what i expect from an Assisted Living. The living quarters, common areas, and activities are all of high standard which I expect. Once again, the exceptional thing is staff attitude and main two people Qwanda and her husband.

The Fountains has been a good experience. They are on the verge of being slightly understaffed. The food is a four out of five, it's good. The staffing is the only issue we have had there so far. I'm there weekly if not two to three times a week, generally it's positive everybody seems to be engaged with the residents, and their clients, and their jobs. Overall it's a good experience, but they are stretching it with the responsibilities they give their caregivers. For the price it was the best available option. Based upon what I've seen and know I would say that they are above average.

Things are so-so, it's just that this is our first experience with it. The palce has been very accomodating, we've actually moved her around a bit at their suggestion. They've been good, they've provided the services, we felt a little ripped off with the babysitting services we were getting, there's no doubt in my mind we paid through the nose, I really doubt they didn't have someone who could be there. Now she's in memory care which is a lot different and she's not happy about it but it is what it is. There's a pretty high ratio of staff to residents (if you listen to her, she calls them "inmates"). She has great ups and downs of lucidity, so there's times when she doesn't need memory care at all but she's figured out she can't leave. The cares pretty good, she's fallen a couple of times but they've been all over it and taken her to the hospital. For the most part they're there and can take care of her, are they always warm and fuzzy? No, but I can't imagine doing their job all day and being warm and fuzzy all the time. It's never crossed our minds to look elsewhere, we know she's safe, we know they're looking after her, she's getting fed, she's waited way too long to do this, she waited 10 years too long. People should do this when they're fairly independent and have most of the faculties.