The Blake by QSL Management

Memory care supervisor and activity director are great!!! Beautiful grounds. Occasional issue with care but am glad I chose The Fountains for my mom overall.

I really liked the Fairmont best, but I didn't like the location. It was too far for my family in Reston. They had a one bedroom apartment that was bigger than the two bedroom in Sommerset and it would have been easier to arrange my furniture. I was particularly struck by the lightness, there were big, large windows in the apartment, the hallways were light as were the common areas. They had a full meal plan which might have been too much for me because I'm on a restricted diet and it was the same price or less than Sommerset but I couldn't imagine getting in my car and driving to Reston everyday.

We chose The Fountains because its location was convenient for my family to visit our loved one. They were also recommended by people we knew and when we asked about The Fountains only heard good things. Our loved one seems to be adjusting very well and is starting to look better. Her appearance looks healthier and fuller of life then she previously was. We had looked into 7 other communities, but we chose them and feel it was the right decision. (Can not rate Care Services because have not used them)

Our experience with The Fountains has been quite positive. My loved on is doing well, going to daycare and becoming stronger and getting better. So far it's been goibng really well.

From management, culinary, activity, and maintenance staff, all are 5 star. The building is beautifully decorated, immaculately clean, and a joy to enter. The meals are superb,the staff could not be more helpful or welcoming. I specifically want to thank the managers for making my mother's move to Lighthouse Pointe such a smooth transition. Their personal touch and caring attention to my mother made all the difference in the world. I would love to live there myself.

My Uncle does not like the limited eating times e.g., breakfast over at 9:30 am or something like that.

It would help the staff provide nutritious meals for tenants with health issues if the matter of too much salt and oil were addressed.

My husband is in the memory care unit. He has been there since the very end of August. The staff is very caring and I really like them all. They are all very friendly and helpful. It is a very clean facility and the rooms are kept up very well. My husband is in a private room and is a very adequate for all of his needs. The facility has just finished revamping all of the rooms. They have entertainment periodically, and they all seem to enjoy it. Overall, I would say that it is a very nice establishment. They did have a increase in cost, and for me that amounted to a about a 25% increase. Therefore, I am checking out another facility in Carrollton. I would suggest that whoever is investigating facilities that they check out more than one facility. There is also another facility in Carrollton that I found less appealing so it's always in your best interest to check out more than one.

The resident has complained about the food not fitting her diet and not getting help with showering, etc. She says twice they ran out of food and she got a cheese sandwich. She likes her apartment but there isn't much privacy. They seem to be short staffed almost always. In my opinion, they need more staff and more qualified medical staff with a deeper understanding of pharmacology. Also, they pretty much require the use of Guardian Pharmacy whose prices are way above local pharmacies.

The staff are friendly and helpful. Housekeeping needs improvement... especially carpet throughout. Needs to be replaced with something easier to clean. The elevator needs cleaned also. A second elevator would be ideal since there's only one.

The staff is attentive and friendly, the food has been great. The overall dining experience has been of restaurant quality. Staff are constantly cleaning the common areas. Staff changes sheets and does light cleaning weekly. The apartment is lovely. It has been newly renovated. The Floorplan features a raised ceiling giving it a feeling of spaciousness. The closet space is somewhat small. The only drawback is that as the last unit on the wing, the internet doesn't work because it is too far from the router. We are still trying to come up with a solution. There is on site OT/PT available as well as in-home health care. Both are provided by independent companies but they bill health insurance. Most health needs can be met in home...x-rays, bloodwork, urinalysis, visits by a nurse practitioner.

The staff was friendly and very helpful. They are renovations the rooms and they look great. Location looked very clean and the outside is definitely something that will attract people to their location.

The staff is very friendly and accommodating. They make my mom feel very comfortable there. In the beginning, we had a few issues but they worked quickly to resolve them. They seem to truly care about our concerns.

With the cleanliness, the carpets need to be replaced on each floor. However, what we like the most about the community is the The curb appeal. Dustin was great to work with from initial tour to move in. 5% veterans discount. Short term lease. Weekly housekeeping. 3 meals. Daily activities. Assign a person at move in to show the new tenant around

I sent an email to the manager in reference to an issue with the way my friend was charged prior to her moving there . Received no response --I considered that very unprofessional.

What we like the most about the community is the cleanliness and attractiveness of the facility, caring staff, good food. Also, they don't ignore residents, staff very attentive. Keeps me informed if medical issue promptly.

The facility itself is very nice. The staff there is great. The dining I would rate as fair, since the food is only fair and service takes a while but they are putting some new things in place to improve the food and speed up service.

Nobody is perfect. But sunrise. Buckhead is as good as I can imagine any place being honestly. The people are friendly and helpful. They have gotten to know my dad pretty quickly and treat him with respect. The facilities are always immaculate and the food is exceptional!

They are under renovations right now. Quite a disruption. Holidays were a mess, not much help in the kitchen. Hopefully things will get better!

Management & staff are friendly, helpful, courteous and hard working, double.