The Blake by QSL Management

Haywood Estates is one of only two facilities that offer independent living in Greenville. After touring both, they seemed comparable and I went with Haywood Estates because of their proximity to my home. It is still early to rate them on some things, but we have not had any major issues or concerns. We would recommend Haywood Estates to those in need of an independent living facility.

Many of the aides are not friendly or proactive, forcing my mom to wait and ask for help repeatedly. The activities are wonderful but they now divide IL and AL activities, which makes Mom feel less than and causes divide in the community. The facility is very nice and makes Mom feel special but repairs are slow. Her room is very small. That, combined with the low level of care makes the price tag hard to swallow. Overall, this was a good move for her in addressing her loneliness and need for occasional care (which takes a lot of burden off me) but there is definite room for improvement.

Nursing staff needs to be better. Food and food service staff were ok but needs to be more diverse with more choices

[name removed] had problems with other Patients because she was black. During dinner they would ask her to move 92 y/o . I had to address this issue several times with the administration. Rooms are nice, cafeteria staff are friendly and so we're the nursing team helpful.

They need to clean rooms once a week. Does not always happen.

I have been living here now for almost a year and the smell is the worst I’ve ever endured. I walk out of my apartment and it hits you like a ton of bricks. I have complained and complained but nothing is being done about it. I guess if you don’t live here then you don’t really care

Hopefully it will continue to improve for us. I fully believe it's only better because I'm there often and making sure changes are happening for my loved one. I'm not sure if this is true for those that have no consistent advocate. With dementia patients, change can cause major setbacks. If not for that I would have moved him. At this point I'm not considering a move. Unfortunately, I think the attitude of most memory care is the patient is unaware so it doesn't matter unless a family member makes waves.

The quality has declined under the new management, they could really improve on everything at Nouveau Marc community.

Room spacious and comfortable but light housekeeping not very thorough. Food service slow and sporadic, food quality not always good. Bus is not in service and there have been no outside activities since mom moved in on Jan. Uber is called for Dr appts, but we are currently still picking her up ourselves. Tenants are friendly and mom is enjoying the company as well as activities that are taking place. Facilities are currently being refreshed and mom's unit was fully renovated before moving in. Cost is very good compared to others. Mom is not in need of assistance but while staff is on the premises they are very attentive. At 7 every night all staff leaves and everyone is on their own.

It was good. She no longer lives at the Fairmont. It was ok. Had a problem with cockroaches. Washer and dryers don't work that well. Before she moved she hardly got her room cleaned. She never ate at the dining room because food wasn't good per her. Window in her room leaked. People who work there are nice and they do a lot of activities for the seniors.

Not present at front desk a good percentage of the time to ask questions or not informed about new ownership of property; and not informative of any new changes taking place at facility.

The common areas are not kept clean. The bathrooms are constantly out of order and no one checks on a timely basis to replenish paper products. I am a very easy person to get along with but when it seems the staff isn't concerned it is very difficult. Overall experience has not been good.

It's a good place for my aunt but they lied when they told me that they had a generator for the complex. My aunt was with out electricity for 2 days. She enjoys the community and she likes the food that is provided.

Staff was nice, but the 3 months she was there, there was a continual admin staff turnover. The food was NOT good. She lost weight while there and we had to bring her food. She understood about restrictive diets; however, there were NO options to season food for those who could do so. Food was served frozen in center also. A facility renovation was begun...carpets ripped up, paint, etc. But then abruptly stopped...found out the reno crew didn't have a permit! Floors were left bare...unsure for how long since she only stayed for her 3 month contract. Facility was still mid-reno when she left. 1 elevator in the entire facility. It went down for almost 48 hours. Folks on walkers and other mobility issues couldnt leave their floor. Those on the upper floors were served food in their rooms. Upon arrival, the a.c.in her room didnt work, nor did her room key. Took almost a week to get these fixed.

Rent is going up and no one can tell us how much; three managers in a year; no tv for 2 months; no cleaning for 2 months. I cannot recommend River's Edge until they get a consistent management team in there.

The floors in her room were filthy! Garbage can in the bathroom was overflowing! Although I didn't eat lunch, it looked unappetizing and she had to ask for salad dressing for her salad.

Public areas are well maintained. Clients rooms are neglected. They do occasionally run a mop over the main traffic area if the room. Under the bed (hospital twin) is always dirty. I do not believe they have ever mopped the Bathroom floor. I bought cleaning supplies and clean his room a minimum of once a week. I clean the toilet, shower and vanity. For the most part the caregivers are very nice. After the first six months the turnover rate was astonishing. Administration [name removed] is brash. They said they would help him shower every other day. As a rule he showers once a week unless I handle it. On four occasions after speaking with him on his phone after business hours, I called to ask for someone to check on him. My call was answered by their Memory Care staff who said they would pass on my concerns to the assisted living side. I had to go to the facility on each of these occasions myself. I did call once and was able to speak with the correct staff. The food tastes good. The meats are always dry and over cooked. They do NOT prepare diabetic meals and serve him sweet tea a sugar desserts. That is in the administration not the chef. The activities are lame and not designed for people with their limitations. Hearing and limited mobility mostly. There is no attempt to have residence participate. They are given a copy of monthly activities at the first of the month and participation is on them. Most have declined memory and are not able to attend without some assistance. This may not be a fair rating as I have nothing to compare to. I feel that [fee removed]/month is high. Caregiver staff has no training on how to manage a catheter or how to manage clients special needs. He has dementia but it isn't advanced. They let him stay in bed until 10 or 11. I can only assume it is easier for them. He always misses breakfast. I would not and will not recommend Laurel Glen to anyone with a family member who is not capable of 90% of caring for themselves.

Many improvements could be made in quality of care staff and meals. This is a difficult industry to staff, and I know management works hard to provide a positive environment for residents. They can't seem to find the right "chef" although they do keep trying. Residents complain about meal quality regularly.

My loved ones room rarely gets cleaned. They really need to have security at night. Unfortunately, they don't have enough staff and therefore many activities are canceled/nonexistent. Also, the dining room servers are very rude!

Food is awful and the facility has tried several cooks. Food is repeated used over and over for different dishes. There are no off campus activities. It would be nice to have a change is scenery to allow residents to see a world outside of the day to day. The on-site activities are monotonous and repetitive.