The Blake by QSL Management

Some people are nice, but they are severely understaffed. Food is minimal and unprofessional. Many staff members appear unhappy and sour. Shuttle service does not actually exist. Carpets are filthy. Look elsewhere.

My mothers transition into this community was rather strange. She moved in over a holiday weekend, and did not receive a welcome, any information regarding the community (meal times, who to call, etc) or a tour of the facility. We had to figure it all out on our own. Amenities which were listed in the lease contract as included were not received (weekly housekeeping, Wi-Fi, cable tv). Although the one meal I was present for was very good, my mother has voiced the food quality has decreased significantly. This includes running out of food, using paper plates and plastic utensils, sitting down to used napkins and dirty tables. The care she received from the physical therapist, and the nurse practitioner on site was very good. The interactions I've had with the staff have been very good as well. But it is very apparent they are severely understaffed and cannot meet the needs of the community. I can see how this would be a lovely, thriving community if fully and adequately staffed.

I didn't care for New Haven at Little River. The facility didn't seem to have any organization to it. They just let things happen as they happened. It seemed more like a hospital than an extended care community.

If your loved one is higher function with their memory loss this is not the place for them, the staff members are very interactive with the residents. For the loved ones who doesn't really know what is going on and who are non verbal this could be fine.

My loved one is moving out soon because she is not getting care that she needs or wants here. She has mold in her apartment and they haven't done anything about it. Now that they know she is leaving, they want to address it. I would not recommend based on our experience, it was a waste of money.

[Name removed] was very helpful. The community was older and the price for a 2 bedroom cottage was out of our price range.

We toured Smoky Springs and I could not wait to get out of there. The people were nice but the facility just seemed dated and dark. I just did not get a good feeling about it.

Not acceptable dirty room and found a roach in room. Very nice staff though.

I would encourage others who are looking into Cottage Landing to visually see the actual apartment that they will be renting and that they go over it with someone in management to point out the things that are not acceptable and have it in writing. The things that are given to them information wise prior to moving in need to be discussed and carried out. We were told we had a choice between laminate flooring and carpet, we went with laminate and it is a cheap vinyl rug. There were quite a few discrepancies. We pay for 3 meals per day, we have a weekly menu on a 5-6 week rotation. We average being able to eat 2 meals a week off that schedule. They were not prepared for us. It has not been a very positive experience

Basically everything is fine except for the meals here. The food sucks!

We stopped here briefly last time mom visited. She went inside and said the lobby was small, depressing, and didn't smell so good. There were several people in wheel chairs and no one from the House greeted her. She decided she did not want a tour.

My parents lived there for almost a year. The food was not good. The menu did not really cater to the older residents. Many, many complaints about the food. They had 3 different chefs in a 9 month period. Each one got progressively worse. Food is extremely important to older people. One of the really few pleasures left. Laurel Grove needs to put a real priority on creating a menu that gives more normal choices, does not cook the meat and food to death, serve the food hot, and get people who really know how to cook and take pride in cooking.

Smoky Springs was "nice" but over priced for the "bedroom" w/kitchen sink w/a few cabinets. Small room for clothes but the bathroom was nice & roomy. I do expect to be charge for the services they offered but $2400. is a bit much for me. I really do not want to go over $2100. And I was to expect an increase "maybe annually" I need a locked in rate for life as my income is not going to increase over the year "&" being federal income with [Removed] in the White House -- who knows what will happen when it comes to my income. The VA has already wanting to take away one of my oldest brother's income of which he fought for. Thank "U" [Removed]

I lived in this community. Although breakfasts and lunches were good meals generally, dinners were very disappointing. Limited choices would be available. Meat at breakfast and white meat chicken was rarely served. I felt management was in general less than honorable. They made promises prior to the agreement being signed that became null and void as soon as the ink was dry. Frequently, they would tell me they would do something on a day to day basis only for it to never happen. The best part of the Regency House was the residents and the hourly staff. The residents were intelligent, accomplished former professionals. Depending on their current abilities, they played an active role in the community. The hourly staff (many of whom had been there for years) genuinely cared about the residents and worked with different abilities as best as possible. Given everything, I felt the Regency was very overpriced.

I got the pleasure of taking our tour with the manager who seemed busy most of the time. We got to see the clean community and during my tour I noticed that the apartments were extremely small. Overall it seemed like a good place but the community did not fit my need and wants.

I am in the process of moving into this facility. However, I find that the management is very poor. At present, the two sets of managers do not communicate with each other nor do they communicate with residents very well. Listening to other residents it seems like it is hard to get things done, especially minor repairs to the apartments. I have witnessed this first hand. Complaints tend to be ignored or brushed aside for a later date. Promises are not generally very well kept. Everyone, both staff and residents are very friendly here and tend to get along real well. The buildings and grounds are very well kept. There are a lot of activities here. They really keep you busy. The bus always seem to be taking residents to one place or another. You don't need a vehicle here. I find the food and dining facility very good. This could be a really great place but at the present time some improvements are needed.

People that worked there and the management was nice. Place is definitely not worth the money in my opinion. No security deposit didn't like that there wasn't a security deposit and that they got to keep the money. Would not recommend this nor will I recommend this facility to my patients. Customer service was quite rude on my experience and did not know where the facility even was. Dad complained about the food, stated his eggs were commonly cold. The facility itself was nice though and the backyard is well maintained.

This is structurally a nice building but the decor in hallways and rooms needs updating. (Dark colors, heavy furniture make the small rooms feel closed in. My mom is looking for a place where she can choose to cook some meals. These apts do not include any cooktops, with the idea that 3 meals a day are provided, so why cook? Most elderly people don't eat three meals a day, so wonder if the cost of paying for all three is worth it. We liked that the managers live on site and know the residents.

My mother has been a resident at this facility for a couple of months. The facility is well kept but my experience with the staff is less than adequate. Complaints are brushed off. The food is subpar at best. The wife and I randomly ask residents what they think of the food and we get a large majority saying that it is aweful. We were working with the assistant managers before they left in trying to resolve some of the issues with bad food, lack of choice and the lack of care about it. But they left and any complaints now are shrugged off by the current management. And don't try and talk to the regional manager, he is not trustworthy in my opinion. My mother was treated rudely by the regional food manager and was called a liar. The activities are good and my mother enjoys them. Overall this facility is poorly run compared to other holiday facilities we have been associated with. I would figure in some additional food in your budget if you decide on this facility.

The first impression was the on site managers were a little over the top, facility felt and smelled like a nursing home. The average resident age is 86, a bit older than I want. The food was average and service was somewhat slow. It seemed the staff was small for the number of people they had to serve for lunch. The assisted living and independent residents are housed in the same building. The facility has only one elevator for ~200 residents in 128 units. Main benefit is the ability of unlimited stays in any of their 300 facilities nationwide for up to 7 days for free with room and board provided.