The Blake by QSL Management

Deepwood Estate is not a luxury place but comfortable with all needs met for independent living. Food menus needs improvement. Over kill on salt in food. Repetitive menus. Need more room for parking. All staff and severs are always kind and helpful in any situation. I am enjoying.

Many of the aides are not friendly or proactive, forcing my mom to wait and ask for help repeatedly. The activities are wonderful but they now divide IL and AL activities, which makes Mom feel less than and causes divide in the community. The facility is very nice and makes Mom feel special but repairs are slow. Her room is very small. That, combined with the low level of care makes the price tag hard to swallow. Overall, this was a good move for her in addressing her loneliness and need for occasional care (which takes a lot of burden off me) but there is definite room for improvement.

Nursing staff needs to be better. Food and food service staff were ok but needs to be more diverse with more choices

[name removed] had problems with other Patients because she was black. During dinner they would ask her to move 92 y/o . I had to address this issue several times with the administration. Rooms are nice, cafeteria staff are friendly and so we're the nursing team helpful.

They need to clean rooms once a week. Does not always happen.

I have been living here now for almost a year and the smell is the worst I’ve ever endured. I walk out of my apartment and it hits you like a ton of bricks. I have complained and complained but nothing is being done about it. I guess if you don’t live here then you don’t really care

Hopefully it will continue to improve for us. I fully believe it's only better because I'm there often and making sure changes are happening for my loved one. I'm not sure if this is true for those that have no consistent advocate. With dementia patients, change can cause major setbacks. If not for that I would have moved him. At this point I'm not considering a move. Unfortunately, I think the attitude of most memory care is the patient is unaware so it doesn't matter unless a family member makes waves.

The quality has declined under the new management, they could really improve on everything at Nouveau Marc community.

Room spacious and comfortable but light housekeeping not very thorough. Food service slow and sporadic, food quality not always good. Bus is not in service and there have been no outside activities since mom moved in on Jan. Uber is called for Dr appts, but we are currently still picking her up ourselves. Tenants are friendly and mom is enjoying the company as well as activities that are taking place. Facilities are currently being refreshed and mom's unit was fully renovated before moving in. Cost is very good compared to others. Mom is not in need of assistance but while staff is on the premises they are very attentive. At 7 every night all staff leaves and everyone is on their own.

It was good. She no longer lives at the Fairmont. It was ok. Had a problem with cockroaches. Washer and dryers don't work that well. Before she moved she hardly got her room cleaned. She never ate at the dining room because food wasn't good per her. Window in her room leaked. People who work there are nice and they do a lot of activities for the seniors.

Overall the facility is lovely. There is a new company that just purchased the facility and now it is Heron Point. Time will tell. All in all the facility is beautiful and hoping services will be better., services and food could use some attention and optimistic about new owners.

Not present at front desk a good percentage of the time to ask questions or not informed about new ownership of property; and not informative of any new changes taking place at facility.

My mother is recovering from a stroke. She requires a Hoyer lift, wheelchair and a hospital bed. It took a few weeks to arrange the necessary physical therapy and medical services due to a staffing shortage, communication issues and the inability of their approved medical providers to accept her insurance. These issues have been resolved. Things are currently working well.

The common areas are not kept clean. The bathrooms are constantly out of order and no one checks on a timely basis to replenish paper products. I am a very easy person to get along with but when it seems the staff isn't concerned it is very difficult. Overall experience has not been good.

It's a good place for my aunt but they lied when they told me that they had a generator for the complex. My aunt was with out electricity for 2 days. She enjoys the community and she likes the food that is provided.

Staff was nice, but the 3 months she was there, there was a continual admin staff turnover. The food was NOT good. She lost weight while there and we had to bring her food. She understood about restrictive diets; however, there were NO options to season food for those who could do so. Food was served frozen in center also. A facility renovation was begun...carpets ripped up, paint, etc. But then abruptly stopped...found out the reno crew didn't have a permit! Floors were left bare...unsure for how long since she only stayed for her 3 month contract. Facility was still mid-reno when she left. 1 elevator in the entire facility. It went down for almost 48 hours. Folks on walkers and other mobility issues couldnt leave their floor. Those on the upper floors were served food in their rooms. Upon arrival, the a.c.in her room didnt work, nor did her room key. Took almost a week to get these fixed.

Rent is going up and no one can tell us how much; three managers in a year; no tv for 2 months; no cleaning for 2 months. I cannot recommend River's Edge until they get a consistent management team in there.

The Regency changed hands and became Heron Point shortly after mom got there and tried to settle in. With no children close by, things were tricky. Just when we started to learn the routine and who to talk to about things, many of the staff left and new people took over. Food went downhill, maintenance contact was let go, there was no cleaning staff…it was a mess. After 4 months, things have slowly gotten better but it’s honestly been hard. Mom has made some new friends and is engaging in some more activities as she has become more confident and comfortable with her new place. For that, we feel we have made the right choice putting her here.

The floors in her room were filthy! Garbage can in the bathroom was overflowing! Although I didn't eat lunch, it looked unappetizing and she had to ask for salad dressing for her salad.

It is friendly and clean and pleasant and I feel my mom is safe there. But food is quite poor, very inconsistent; often poor service. I worry that my mom is losing weight. She has a microwave and refrigerator in her room she sometimes uses. We spend a good bit on snacks for her to keep in her fridge to take the place of meals. Staff is nice and friendly but they are woefully short staffed and very slow to attend to needs such as broken air conditioner or trash removal. Activities are very limited and often there is no one to lead them. My mom is still mentally sharp but most of residents are not and she has trouble finding stimulation. The management has been receptive to hearing complaints and think they try. But my family is growing increasingly concerned about what we are spending and fear her money could dry up sooner than we were hoping. We had hoped to receive more for what we are getting for the price.