The Blake by QSL Management

I thought that Smoky Springs looked old and tired. I was looking for something bright and new.

i toured this community and did not like the vibe of it. i also thought the cleanliness needed some improvement.

While the blake us a very nice place the service is lacking, constantly short handed and the dinning is virtually inedible. They only have one handy man for the entire facility and the PAs are often short handed, we were told there would always be 4 PAs on staff, on a good day you might have 2. They recently raised the rent by $380 and yet nothing has improved.

They do not get to the repairs as fast as they should, I think they opened too soon and the problems were not all sorted out yet. There is no heat in the bathrooms, there is no water pressure, and her cabinet doors in the bathroom are not fixed. They definitely need some improvements.

Due to the staffing shortage the CNA's are helping cooking the meals and serving the meals to the residents, so sometimes when our loved one pushes the button for assistance it will take them awhile to come help. However, we are there a few times a week and the staff are just lovely, and you can tell even being over worked they are trying their best. We do wish there was more of a stimulating environment.

At first our experience would of been 5 stars, however after moving our loved one in and after a few months have passed we are having some issues. They were very responsive in the beginning and very nice when you spoke with them in person, however right now it is hard to get a clear picture of what is going on. The communication at times is lacking and they have all these great ideas and promises but no follow through.

Our family had an in person tour and it was a nice community, we got to see different floor places. However the location was just a little to far away.

It is a beautiful facility but I just did not feel as welcomed as I did at the facility that we chose. It is too big for my friend, from the room to the dining room is a far walk.

The common areas are very clean, but they do not clean the apartments very well, we have to go clean after them. We are having some issues getting medications straightened out and that has been rough, it is really hard to get a hold of anyone. The staff here are so friendly and they make good efforts. They have a lot of activities provided for the residents to participate in. I would recommend to others looking, when you walk in you get a really good feeling. The facility itself is beautiful and the apartment is great.

There is a lack of transportation at the facility to and from appointments which is a concern. The community is kept very neat and clean I would recommend this community to others based on my experience.

This was a nice facility but I do not think this location is a good fix for our family. I lost my diamond necklace at this facility. I called [name removed] as soon as i noticed it missing, he didn’t find it. If my mother lived here every time i would visit i would have negative thoughts of my necklace.

Location is beautiful at the Fountains and the price is reasonable considering what you are offering. I am very concerned about the elevator situation and the lack of availability to residents. Two persons allowed in a elevator at a time and one elevator not working is serious problem especially with the number of floors you have and many of the residents unable to do the stairs. The food is not just poor in many cases it is not eatable and people are buying food as a back-up. I question why there are only a few people using the dining room, when allowed, where the food is somewhat better. Possibly its because of elevator situation .These are not only health issue, but safety as well. When can we expect these items to be corrected. I am fully aware that you are operating at a disadvantage due to the pandemic.

The community has a lot of activities. From what we have seen they seem to have high turnover. Communication could be better. We do not get responses or follow up when we provide feedback or leave messages. I would not recommend this community to others that are older and need more assistance.

I looked at other places and I liked the way they handled everything when I came to Whealdon Estates. They explained everything perfectly and were very friendly and helpful. The location was great as well from my family. I would recommend to others looking. One of the only issues we have had is they cannot keep a chef and also we run out of milk a lot, so we can only get one glass a day.

We chose The Blake at the time because we had to make a quick decision in a time frame and they were able to take her. We also liked the location and the safety of it. It is a beautiful facility but we have not been overly impressed. Communication with the staff members has been difficult, there is not always good with following through with things. Our loved one thinks that the food could use improvement, she asks for them not to put certain things on her food and they do it anyways. I do think things would be better if we were allowed inside the facility and would be able to get to know the staff members better.

My loved one had items stolen out of their room. I am unhappy with the community's response on this situation. I am not happy with my loved one being here. I believe my loved one is happy with the food. There is a lot of staff turnover with cleaning staff and such.

Sometimes what the sales dept tells you is not what you get. So stay on top of it so you can make sure that your loved ones are receiving the care they need. I would recommend this community to others.

This review is of the facility before covid. We chose Sunrise mainly because of the location and it seemed like it was going to be a good fit for him at the time. He kept going into the hospital and the doctors would say he was dehydrated. When I asked the staff about it they would say they just kept a cup of water in front of him and he did not want to drink it, so they didn't try very hard. There was a nurse manager we would have to talk to and they were just not very easy to work with. Overall, due to our experience I would not recommend.

I think others should know when looking into The Regency House that for what they are going to pay, the food should be a lot better. They do not have a lot of variety, we get the same thing multiple times in a week. The facility does not provide many activities, it is very boring. They charge too much for what they do not do. The staff members need to watch their language, they use words they should not use in this type of setting in front of the residents. I have found a lot of people here have Alzheimer's, from 730 PM-730 AM there is no one at the front desk. Sometimes the front door is wide open and unlocked which is alarming especially for the Alzheimer's residents. I think they need someone watching the door from those times. The facility needs better upkeep.

Unfortunately, this facility has not lived up to our expectations. Granted, activities have been reduced or curtailed due to COVID 19, but not to the extent as here. We no longer have access to transportation to shops or doctor appointments, or outside activities. Most activities are passive and restricted to a small number of people, so even if one wanted to participate there is little incentive to do so. Food is monotonous , without much nutritional value. Staff are friendly and helpful. Apartments are comfortable, with many floor plans to choose from.