The Associated Management Company

Pleasant visit, but rooms we saw were small and we did not feel it was what we needed. For example, the bathrooms were not barrier free. Dining facility is small and serves for only one hour a day.

went on a tour today, it is within price range for Mom & I if we were to live together- need to really process if I really want to do this, also let Mom visit the complex with no pressure. the cottage/2-bedroom apartment is the choice & it would be hard!!

Nice, friendly and cozy, and clean. Draw backs no lunch or dinner. No walk in shower (need to step up, not good for mom). Nice walking area.

I did tour the property, however, the apts are small for my furniture.

very clean, nice.

nice staff, very nice place

When I moved my mother in, her apartment it never got cleaned from when the previous tenant moved out. I cleaned what I could. Management is mean, she actually yells and starts fights with the tenants. I have witnessed this. She has even yelled at my loved one. These poor seniors are paying [amount removed]for rent plus utilities and are supposed to have free internet. [name removed] the activity coordinator is the best part of Westhaven Manor! For she does an Amazing job getting the senior's out, she plans usually 3-4 activities a day and has a sign up sheet. Westhaven owns their own bus, she takes them to the bank, tiger games, to the market, out to eat, lots of places & lot of fun. Kudos to [name removed] she's Amazing we love her!

Oakhaven Manor is very independent. It is a high rise, about 6 stories tall and I was not the biggest fan of that set up. It was just not the right fit.

The apartments are not clean. The appearance of the place is rundown. The carpeting has spots all over it. I have four items for them to come and check, things like nails popping up, porches needing to be power washed - they're dirty with spiders all over them. When I moved in, there was feces on the bathroom wall and on the toilet clips. There's "bruising" all over the walls where the paint is being rubbed off. They don't have anyone to clean, and the apartments are not clean and not move-in ready. Initially people were nice, but there was a manager that was horrible. I don't know if they have to have geriatric trainings or whatnot, but that would be very helpful for management. But, that person is no longer here. I haven't heard much about the new manager, but she's very nice and personable and easy to talk with. We'll see how things go. They're having quite a bit of turnover and seem short-staffed. The maintenance staff is good, but it seems like there's no manager that's responsible for overall upkeep. I feel like the building is falling down around us. The food is many bad meals in a row. The activities are for children, not adults. The need to make sure they're doing things for adults. There aren't that many activities in general. They do have parties once a month, and those are nice to get together and see everybody. I think the money you pay is way more than what you get. The kitchens have a stove that you can't even time anything on or do anything with. It's missing a lot of important things that you should have on a stove. There's no microwave. It's not modern at all . This place is so small I can see the whole thing in once glance. I just feel it's overpriced. They should add a pool. That would go a long way in adding value.

We drove by this place, does not look like the pictures. Does not look like the units are in good condition.

The facilities were pretty but the atmosphere was cold. The administrator jumped directly into pricing and was dismissive of some of my questions. She also said there was no availability upcoming and when I explained that I was told there’d be an opening in six weeks, she asked off i called last week because there was a new girl in the office and she didn’t know what she was doing so she didn’t last long and probably gave us bad information. A) I didn’t like how easily a former employee was thrown under the bus and B) A Place For Mom called the day before and confirmed an opening 6 weeks out. Regardless, we did not get a welcoming feeling from this place.

There is very little participation in the activities. the activities are poor, not enough. The Carpet is missing in three of the hallways due to a previous fire the floors are concrete and have not been swept in 2 weeks. The food is horrible. Would not recommend this place.

I didn't tour the Swanhaven, but did drive into the driveway. The first object I noticed was the Sattelite dishes on the balcony of some apartment. Went inside to check if someone was there that could show me around, nobody was there. It seems they would have a manager or someone there that I could have talked to. I went to Sterling house and they did find someone for me.

My moms heat has gone out 8 TIMES IN THE PAST 5 WEEKS!!! They say the furnace needs to be replaced, but they refuse to replace it!!! My moms apartment is always BLOWING COLD AIR IN THE WINTER!!! She pays over $1500.00/month to live in these HORRIBLE conditions! Then when she complains, THE MANAGER YELLS AT HER AND TELLS HER NOT TO START STUFF!!! My mom is so afraid of the manager yelling at her and retaliating! I am so OVER this manager YELLING AT MY MOM FOR WANTING HER HEAT FIXED!!! There are several residents whose heat are going out, but they REFUSE to replace it! They just send their maintenance men who are NOT HVAC, they get it running and the next day it goes out again! Even Family Heating and Cooling said the furnaces were really old, and need to be updated! Mice are in the place BAD! There are mouse droppings all over my moms apartment. Also, when I took the trash to the compactor, there was a huge rat tail moving! RUN FAR AWAY!!! IF THE PROBLEM IS NOT FIXED SOON, I WILL BE CONTACTING THE WESTLAND BUILDING DEPARTMENT, ELDER LAW AND THE LOCAL NEWS!!!!

My friend's mother moved in 6 years ago. When Optimum Peace Home Health came in, it was a dream come true. When they left, My friend's mother became severely depressed. Telling us that the care she had was excellent and they were very personal about making sure she was comfortable and giving her companionship that nobody else could give her the way she explained it to us. After one month, she moved to nursing home and passed away. We discovered that there were several families in this place that the same situation happened to them. It is very sad when management allow people to come in and work in these offices for just the money and then tell other residents that they have to pay for their own things to be fixed when they put a lot of money forward to pay to be there. These are people that work all of their lives either a teacher or a healthcare worker or GM or state workers and all sorts of jobs that helped keep our state going. Make good choices. It does matter.

The downhill slide in every area began at the beginning of 2025 and has become completely untenable. Building filthy, infested, uninhabitable and most areas closed off, residents ORDERED in writing to stay in their rooms. Lack of staff and management has lied over and over again

Current management has gutted services while raising rent. Building is poorly maintained and heat not working during coldest winter days. Lease signed that stated meals included but now charging an extra $[removed] month for meals. Many residents have moved. This used to be a warm, welcoming place.

Over priced, over promised and looking for anyway to cut corners. Food quality has consistently diminished over the last year and now they are limiting how many meals are included and have the audacity to call them complementary. No longer serving a hot breakfast, rather putting out a pot of oatmeal and sugary pastries. The management is telling residents that they should be utilizing their full kitchen and cook for themselves. Their management team has been replaced several times and now only cares about the bottom line and not their residences. This all happened within 60 days of a rent increase. We have asked a number of times to speak to the people who make the decisions. We have been told that they will “absolutely call you back and address your concerns” but no one has called us back. They charge a premium to rent there and it is not worth it anymore. You would be better off moving your parents to an [community removed] because that is same quality that The James is now. I would look

The James used to be a wonderful, cozy atmosphere where administration cared about residents. Since Associated Management now manages the building, everything has gone downhill. Rents raised while amenities cut. Unhelpful, rude administration personnel who hide in their office and do not engage with residents. Everyone is missing the prior management company Parallel Management and the former administrator.

The office staff was very polite when we walked through the door and sign a lease with our mother. The very next week, they were absolutely rude and acted like we were bothering them when you asked them simple questions. It takes forever for maintenance to come in and fix any past problems that have happened that they have not told us about previously. There is no entertainment and we discovered that the staff has turned over several times with no communication or respect. No entertainment and no social hour. And we found out the health care agency Optimum Peace Home Health has been dismissed from this place in which we heavily relied on. We do not have respect for this company and the way they handle their business. Please, think twice before you sign.