The Associated Management Company

We really like this place, but we need more time.

The facilities are kept in excellent condition. The staff are friendly but are quick to cut off services if payment is not made right on time. Their attitude at times can be curt and abrupt. Otherwise the facility provides a good place to stay though a bit on the pricey side.

swanhaven is a little further out then we'd like to travel...but...their system is different...you pay for your apt and pick the services that are needed NOW...services can be changed, more added, as needed...each apt has a full kitchen for those who like to cook...so you're only charged for the meals provided if you attend/eat in the community dining room...(some things to consider.

99% of the staff is very friendly and helpful. There is just one office manager who is not nice. Activities are wonderful. She really loves her apartment layout, neighbors, kitchen staff, all is wonderful. Just one office person makes her stay a bit of a bummer.

The staff at Grandhaven Manor 1 are really friendly and responsive.

The bus routes to the banks and stores could later in the day. Or more often through the selected days. The diversity or different things to get folks to meet other residents in the homes. My mom says the place is clean, staff is nice but tough to make friends and is overly quiet borderline spooky in the evenings

I did recommend the James for the following reasons: 1. The cleanliness. 2. The units are very nice. 3. The staff my family dealt with was very professional and easy to deal with. 4. The amenities such as outings, access to movies and other entertainment. The issues are as follows: 1. Charge to deliver meals. 2. No one to take residents to movies and other on site gatherings. 3. Someone from the system who oversaw renting the spaces called me and indicated that I should sign on because the spaces were running out. I later learned that not only were the spaces not running out, there were a few empty units. The person who called me was eager to get the space rented due to the receipt of a bonus. I paid for time we didn't use the unit to save the space (I believe the unit was empty 10 days before we were prepared to move in). The unit was very nice as was the person who signed us in ( not the same as the person who called to encourage us to move in before we were ready).

2 months into our lease they took the three meals a day that were agreed to in the lease down to 20 meals a month. They also stop serving hot breakfast 3 days out of the week and wanted to charge residence and additional $[fee removed] for every meal beyond 20 for the month. don't know if they had an ownership change or management change but the kitchen staff was cut from 8 down to 2. The hours were cut down for meals as well. Also long time staff were replaced.

Honestly, I am not happy with the facility and how it's run for the money they charge, but to be fair, the staff is always friendly. They need more staff. They never are there to let people in and they rarely answer the phones. Unprofessional.

The James is a beautiful independent living facility and the apartments are really lovely. The food quality varies from ok to very good, with the norm towards the ok end. The activities are ok. They are pretty average and what you expect from most places. The front desk staff is polite, not friendly, but always polite. Maintenance is very responsive and very kind to the residents. Housekeeping is ok. Apartments are cleaned, floors mopped, toilets and bathrooms are cleaned and bedding is changed every two weeks. No dusting is done. Most places clean weekly. I go in once a week to dust, clean, remove garbage, etc. The residents are great caring people. The James caters to the independent lifestyle and does not have the resources in place for assisted living.

Management tends to be friendly to some and very unfriendly to others. Transportation seems to be an issue with residence who use a scooter. Conversations that should remain private are shared with other staff members and upon a request to repair a dining room light, manager took my note, did not say a word, turned her back on me and looked out her window, which in my world we call rude.

I like the friendliness of staff as well as the quality of care, it is excellent. Our families appreciate the opportunities for their loved ones to enjoy the variety of entertainment choices and chances to mingle with others.

My loved one overall likes the other residents there, and says they are very nice to her and the office staff is friendly. There is no staff in the evening, no instructions on the phone system for guests to gain entry, No "door tag" program for safety, in house physician is no longer accepting new patients, trash room is filthy and smell is offensive in the hall and elevator often. Also, the office staff is not good at returning calls, there is no emergency buttons available, and just call chords which do not help if fall is within building or in resident apartment or kitchen.

I toured this community and it was nice. It's clean, staff is friendly, it seemed like a great place. They did have a waiting list, so something to be aware of especially if you're looking for quick placement.

When my mom first moved in everyone was very friendly and welcoming and really willing to help out.

Dirty carpet in dining room. Our carpet has not been cleaned since the new carpet was layer about 5 years ago. Also dirty laundry rooms. Never mopped.

I have lived here 17 years. We have got new carpet in the halls and dining room once about 5 years ago. But it has not been cleaned once. I live across from my laundry room it has not been cleaned for five weeks. (3rd Floor)

When we toured this facility, we found that it was very nice. However, my main concern was that this facility was not too budget friendly. We were also concerned that we would have had to pay extra for my loved one to receive meals.

Pleasant visit, but rooms we saw were small and we did not feel it was what we needed. For example, the bathrooms were not barrier free. Dining facility is small and serves for only one hour a day.

went on a tour today, it is within price range for Mom & I if we were to live together- need to really process if I really want to do this, also let Mom visit the complex with no pressure. the cottage/2-bedroom apartment is the choice & it would be hard!!