The Associated Management Company

Upon first moving in they gave us a particular price and they've been trying to mess aroudn with the numbers. They'll tell you about certain prices and then that they care went up, so we ahd to meet with them to ask what changed and they apologized, said nothing did and changed it abck to the original price. They also didn't tell us moving in that they don't include ANY paper products and I had specifically asked those questions when we went in for interviews. She's moved in, she's settled in and she's a very difficult person to deal with, they've been doing the best they can and I hate to say this but it's been a burden off of our shoulders. The fountains is doing the best they can with her and that part we really appreciate. If things progressed to the point where she was not able to do things any more, because of how their levels of pricing change so specifically and easily we may have to move her to a nursing home over the fountains because the costs could be so exhorbitant.

swanhaven is a little further out then we'd like to travel...but...their system is different...you pay for your apt and pick the services that are needed NOW...services can be changed, more added, as needed...each apt has a full kitchen for those who like to cook...so you're only charged for the meals provided if you attend/eat in the community dining room...(some things to consider.

Honestly, I am not happy with the facility and how it's run for the money they charge, but to be fair, the staff is always friendly. They need more staff. They never are there to let people in and they rarely answer the phones. Unprofessional.

I wouldn't recommend this place to others. I'm in the process of looking for a new place. My additional comment is that I'm looking forward to moving.

The James is a beautiful independent living facility and the apartments are really lovely. The food quality varies from ok to very good, with the norm towards the ok end. The activities are ok. They are pretty average and what you expect from most places. The front desk staff is polite, not friendly, but always polite. Maintenance is very responsive and very kind to the residents. Housekeeping is ok. Apartments are cleaned, floors mopped, toilets and bathrooms are cleaned and bedding is changed every two weeks. No dusting is done. Most places clean weekly. I go in once a week to dust, clean, remove garbage, etc. The residents are great caring people. The James caters to the independent lifestyle and does not have the resources in place for assisted living.

Management tends to be friendly to some and very unfriendly to others. Transportation seems to be an issue with residence who use a scooter. Conversations that should remain private are shared with other staff members and upon a request to repair a dining room light, manager took my note, did not say a word, turned her back on me and looked out her window, which in my world we call rude.

Needs more security, staff and better house keeping. We picked this community because of the cost, and it was close to me.

I like the friendliness of staff as well as the quality of care, it is excellent. Our families appreciate the opportunities for their loved ones to enjoy the variety of entertainment choices and chances to mingle with others.

My loved one overall likes the other residents there, and says they are very nice to her and the office staff is friendly. There is no staff in the evening, no instructions on the phone system for guests to gain entry, No "door tag" program for safety, in house physician is no longer accepting new patients, trash room is filthy and smell is offensive in the hall and elevator often. Also, the office staff is not good at returning calls, there is no emergency buttons available, and just call chords which do not help if fall is within building or in resident apartment or kitchen.

I toured this community and it was nice. It's clean, staff is friendly, it seemed like a great place. They did have a waiting list, so something to be aware of especially if you're looking for quick placement.

When we came for our tour they were in the middle of renovations so it was going to look very nice once they were all done. For us the apartments were too small and it was just not the right fit for what we were looking for.

There is something in the building my loved one is in that makes me itch every time I visit. The front desk people can be rude. It is just an okay place for my loved one. They community keeps putting off moving my loved one to the first floor due to them doing a bathroom remodel.

I did not feel like this was the right place for my loved one.

There is always something going on activity wise at the community. This is a good place for your loved one. It is safe secure and clean. I would recommend to go buy and check on it. We have had a few minor maintenance issues but they were fixed and did not take long for resolution.

When my mom first moved in everyone was very friendly and welcoming and really willing to help out.

We were happy with this community until [date removed] when there was a management change. The nursing staff and marketing staff don't communicate and pricing has dramatically increased. depending on your situation you this community might fit your needs.

The director at the community was great, they were wonderful people. The people that are there are very nice and overall it was a nice community. It was a great place, it was set up nicely with an open concept and very accessible to all residents. However the food service at the time was lacking, they would charge you for when you had to pick up your meal, as well as room service. My experience with room service was okay, something was always wrong or missing. My room at the time was what they had available, but it was to small. Only about 550 sq ft.

It is a good place. You need to stay active. The room sizes and layout of the community is good. The food was fair. They have an outdoor space for residents to use. The staff was attentive. Overall it was a positive experience.

I toured here and looked at their 2 bedrooms and it wasn’t that great. The room was on the bottom floor, which was good, but the front door opens up straight to the outside. If you open your door then it’s like the whole outside comes into your home. The cleanliness seemed to be good, they were working on the outside when I toured. The rooms were well-lit, but they’re separated from the front office so you have to walk outside just to get to the office. They aren't part of the same building.

Dirty carpet in dining room. Our carpet has not been cleaned since the new carpet was layer about 5 years ago. Also dirty laundry rooms. Never mopped.