The Associated Management Company

The staff at Swanhaven Manor are all very friendly. Areas for improvement- Food- generic, limited variety, small portions. I understand inflation, but still... Activities- limited space availability so often go on a waiting list. Seems like the activity is filled up before the lists are even posted. No good exercise program available, although was part of the sales pitch. The rent increase for 2023 was very reasonable.

I like it I think it’s a good community. There are many pros here, and only one con that I can even see there are libraries and classes trips and Theatre the office has treated me kindly I like it my only con is the laundry room. They don’t have enough of them. They are too far away and they are not working properly. I didn’t know that when I came had I known, I probably would’ve made a different decision because the laundry facilities was number one on my list of things I had to have in order to move somewhere. I would not have moved here. Had I known the laundry were so bad they are not enough of them and if you go to the B building. There’s not even one over there at all and only one in every area, only 2 in the whole building For everyone and they don’t work properly they take your money. It’s too bad because other than that it’s a great place. Had I known what the facilities was it would’ve been a dealbreaker. I really hope they correct that if they do it would be good.

The building residents are very friendly. There are some building connectivity issues with the internet. The buildings front office provides easy access to residents for food delivery, and other service providers during business hours. I liked the fact that the utilities are included although the thermostat just allows you to adjust the heat from high to low, to off. There is no temperature control for heat or A/C.. This is still a big savings. The location of building was central. The maintenance team has been very prompt in responding to concerns when the complaint is filed online.

I am currently a resident at Westhaven Manor and overall, things have been very good for me here at this facility. I would possibly recommend this facility to others, depending on the needs and what the person is looking for.

The staff isn't quite as friendly...the person who gave me the tour didn't seem at ease with me. I can't help but compare it to [community name removed]. [community name removed] was offering a special: no activity fee, which would've been about [fee removed]. One thing about [community name removed] , they only require 30 days notice to move the 30 days can be given mid month. This was one of the reasons we were able to move my father-in-law after we realized we needed to save a bit more money. Elm Haven Manor had a move-in special which was first month free. However, you sign a one-year lease as opposed to a month to month lease. If you break the lease before the year is up, you owe a little bit more than a month rent in penalty. Not a dealbreaker for most people, but just a difference that mattered to our family and our circumstance.

I feel the parking lots are a disaster. Someone is going to fall and get hurt. The back doors going into the parking lots should both have electric door openers. Hard to get in with walkers.

its a nice community, I wish they offered more activities, its always the same. The meals are expensive

The location is great. The food is exceptional. The residents are on the younger side of other places so the activities, food, amenities are more active.

When it comes to the meals and medication, they were often late due to the staffing shortages. The people in assisted care however respond to requests quickly for most of the time. Based on our experience so far we would recommend the Park at Franklin community to other families.

Staff are all friendly and helpful. Residents are somewhat cliquish. Facility is safe and secure. Food program is contracted out. It is mediocre with limited fruits and vegetables. The 25% price increase for this mediocre food program makes it even more disappointing for the elderly on a fixed income. Exercise activities available are not as advertised. Base rental rate is one of the best in the area, even after adding up all the customized ala-carte amenities. Nice to be able to select amenities that fit mom's individual needs.

We toured Park at Franklin and it was a good facility. The tour was very pleasant. The cleanliness of the facility was good. The friendliness was good, also.

I toured this community and everything was good. Cleanliness and friendliness were good, also!

This is really nice community. The staff and residents are nice and friendly.

This is a very nice place. This a newer community, clean, and is beautiful inside compared to other communities in the area that I saw. The staff communication with the family is good, and they are responsive to our questions. There are three meals a day served to the residents, and they have choices to choose from for meals. I would recommend the community to others for their loved ones.

I toured this community and it was nice and new. Their apartments seemed smaller than some of the other places I toured. Also, the apartment they had available was too far from the elevator for my loved one. Other than that, it was good.

We went with Park at Franklin because of the convenient location and also the manager was very thorough in explaining everything to me and I appreciated that - it was not like she was trying to hide anything. I would recommend the facility to others looking.

Our loved one has some dementia and we feel that they are safe here at Swanhaven Manor, they have a nice little apartment and it is a very clean community. We would absolutely recommend this community to other families. Our loved one does not participate in the activities so at times it does not matter, but for what we are paying we do with they would not completely shut down the activities when there is a covid outbreak.

The staff are so friendly and helpful, There are a lot of on site amenities. Currently they outsource the meals, we are hoping that changes in the future and they get a chef again.

The tour was great but it was just not what we were looking for for our loved one it was just too big. This was a really good tour just not the right fit.