The Associated Management Company

It's well maintained and clean. Yes we would recommend Grandhaven Manor to other families based on the experience so far.

After looking at several retirement communities for my mom we chose GrandHaven Manor II. This community is located close to shopping and activities. The staff are friendly. There are community activities available to the residents in the building allowing socialization. The on site optional caterers for dinner provide healthy and good tasting food. My mom has made friends and enjoys the activities. Grandhaven Manor II also offers apartments from r seniors who have low income.

I arrived shortly before Thanksgiving and Christmas and every space reflected a holiday . It was obvious that the staff cares about the atmosphere presented and the different emotions it stirs up in the residents. The home is not a dumping ground for old people but a vibrant joyful place that provides a opportunity to live an independent life. Staff is friendly from the management group who instantly recognizes new arrivals and remembering names and apartment numbers. Maintaince, housekeeping and all staff members are helpful without being "syrupy sweet " or condescending. I'm happy here.

Mom likes her apartment. The price is reasonable for what you get. I would recommend it.

What we like the most about this community is the friendliness of the staff as well as the activities. Based on the experience we have had with Westhaven Manor we would recommend this community to other families who may need a place for their loved ones

Everyone there has been great. They did recently switch management companies To me, it looks like they have some great choices on the food menu, but my mom complaints. I would recommend The James Ferndale to others looking for independent living.

We live in different states, so extremely limited contact. I liked that holiday meals were available for purchase. My Mom didn't leave her room. Any negative experience was her fault.

This is a nice place but to expensive.

The staff at Swanhaven Manor are all very friendly. Areas for improvement- Food- generic, limited variety, small portions. I understand inflation, but still... Activities- limited space availability so often go on a waiting list. Seems like the activity is filled up before the lists are even posted. No good exercise program available, although was part of the sales pitch. The rent increase for 2023 was very reasonable.

I am currently a resident at Westhaven Manor and overall, things have been very good for me here at this facility. I would possibly recommend this facility to others, depending on the needs and what the person is looking for.

The staff isn't quite as friendly...the person who gave me the tour didn't seem at ease with me. I can't help but compare it to [community name removed]. [community name removed] was offering a special: no activity fee, which would've been about [fee removed]. One thing about [community name removed] , they only require 30 days notice to move the 30 days can be given mid month. This was one of the reasons we were able to move my father-in-law after we realized we needed to save a bit more money. Elm Haven Manor had a move-in special which was first month free. However, you sign a one-year lease as opposed to a month to month lease. If you break the lease before the year is up, you owe a little bit more than a month rent in penalty. Not a dealbreaker for most people, but just a difference that mattered to our family and our circumstance.

I feel the parking lots are a disaster. Someone is going to fall and get hurt. The back doors going into the parking lots should both have electric door openers. Hard to get in with walkers.

its a nice community, I wish they offered more activities, its always the same. The meals are expensive

The location is great. The food is exceptional. The residents are on the younger side of other places so the activities, food, amenities are more active.

Staff are all friendly and helpful. Residents are somewhat cliquish. Facility is safe and secure. Food program is contracted out. It is mediocre with limited fruits and vegetables. The 25% price increase for this mediocre food program makes it even more disappointing for the elderly on a fixed income. Exercise activities available are not as advertised. Base rental rate is one of the best in the area, even after adding up all the customized ala-carte amenities. Nice to be able to select amenities that fit mom's individual needs.

This is a very nice place. This a newer community, clean, and is beautiful inside compared to other communities in the area that I saw. The staff communication with the family is good, and they are responsive to our questions. There are three meals a day served to the residents, and they have choices to choose from for meals. I would recommend the community to others for their loved ones.

I toured this community and it was nice and new. Their apartments seemed smaller than some of the other places I toured. Also, the apartment they had available was too far from the elevator for my loved one. Other than that, it was good.

Our loved one has some dementia and we feel that they are safe here at Swanhaven Manor, they have a nice little apartment and it is a very clean community. We would absolutely recommend this community to other families. Our loved one does not participate in the activities so at times it does not matter, but for what we are paying we do with they would not completely shut down the activities when there is a covid outbreak.

The staff are so friendly and helpful, There are a lot of on site amenities. Currently they outsource the meals, we are hoping that changes in the future and they get a chef again.