The Aspenwood Company

Number 1 gets a 2 because it has taken two or more weeks to fix an air conditioner problem and it still might not be fixed. Today is first day it is working. Might not work again tomorrow. Their maintenance department responsible for air conditioning seems to be quite inept. They couldn't even figure out where the thermostat for [name removed] room was located. [name removed] told me yesterday that one of the staff told her there were several rooms complaining about high room temperature. I know my brother's room was too hot for two or more weeks. Totally unacceptable.

Overall is was unsatisfactory for us. Usually clean but high turnover in housekeepers was an issue. All staff was friendly. We disliked almost all the food served for lunch. We did not eat breakfast due to serving hours being too early. Not many activities we enjoyed, especially "group" outings. We negotiated an early move out. In our opinion, it was not worth the cost.

Turn over is HIGH. Not enough staff in memory care. If you have an elderly parent that needs to be in memory care…look elsewhere. Housekeeping in memory care is horrible. Don’t think they clean the room except maybe the bathroom. Laundry clothing disappears because they wash more than one room at a time so clothes end up in other residents rooms. Just not a good place to live

We moved out after 3 months. They say they are dog friendly but many of the staff are deathly afraid of dogs and won't enter a resident's room if there is a dog in there. This includes housekeeping and some med techs. There is no leadership from the top. They are short staffed many times. A small percentage of the staff are great. The rest are terrible and disappear on their shifts or just sit in the break room playing with their phones. They need more space to do activities, more outdoor activities and more effort to make sure residents know about them. Posting a notice in the elevator is not sufficient. Many residents are nearly blind and others have the memory of a housefly. They need hand holding.

Everything about this place was inconsistent. This included medication management services, food quality and dining services, caregiver (resident assistant) services, housekeeping services, facility maintenance services, activities (especially on weekends), marketing hype, and management responsiveness to family member concerns and oversight of staff performance. A watchful eye is needed to advocate for resident family members.

I moved my wife in 21 days ago. Facility is open and bright. Staff is friendly. However for the 21 days she has been a resident there has been no hot water and for almost two weeks no laundry service.

My parents have been in IL for over two years and the food keeps getting worse. Also the maintenance staff has changed multiple times and takes shortcuts to keep HVAC units working because they all have aged out and need replaced at a cost that would impact management bonuses. It’s such an attractive facility but just not optimally managed. They are always short on staff but that’s the environment of senior care these days.

Not impressed. They are understaffed and when you bring a deficit to the director, [name removed], Who told us she is responsible for everything but has accountability for nothing and turns a blind eye to all discrepancies. Really sad my parent is in such a bad place. They are fantastic at raising prices and cutting staff and making a profit.

This facility has terrible turnover and is poorly run. At move out, we were given the incorrect medications. They're not transparent on fees and will not return phone calls.

It was a great community when my loved one first moved in. Then they were then bought out and things changed. The fees went up drastically. It is a much bigger community than what my loved one needed as well. The community has an 8 pm curfew for the residents. I brought my loved one late and the staff was rude and lectured me about the time. She also locked me into the community. All visitors have to leave at 8 pm, no matter what. The food was served in Styrofoam containers to the residents.

Anthology sucks we are moving her this weekend. I wouldn't recommend them for no one they suck! They could improve the staff and provide new management.

We have had some concerns and have gone to management as we are not getting what we are paying for. They continue to tell us they are working We were told Memory care would get two options and they don't they are only given one option and is often fried foods with plastic utensils. They are left unsupervised when eating at all times. They only offer a small cup of water or small cup of punch each day. Feel like she is dehydrated most of the time. She has declined tremendously since being in there and she is medicated to the point where is almost keeping her asleep for about 23 hours a day or more.

Worst place I have lived. Food tasteless, very small portions, no refills, often run out of food before all residents arrive. High turnover staff. Many indifferent to comments, criticism, and suggestions. I would never recommend to others.

This looks really good, but I don't care for the location. Given its more "urban" location, I don't think it's a perfect fit for my parents.

Since being bought by Anthology things have gone from ok to so much worse. The outside paint has been chipping off. The sprinklers do no work in most parts while others water the parking lot 2-3 times a day. The ED and all staff have a serious problem at communication among themselves and absolutely none to the residents. It is a perfect case of right doesn't know what the left is doing. There are holes in the grass areas that they say they'll fill but haven't. They are all around the building. Could be so much better with the proper ED in place. There are clearly serious problems here. If it weren't for the Covid-19 virus we would move.

The director is very uncooperative. The services that are supposed to be delivered are very inconsistent. Overall, if I had an option, I would be moving my loved one. They put on a front at the initial visit including the food that was served, their friendliness, and openness towards both the residents and their family members. The director acted as if she would be approachable with any concerns but when we did approach her she was defensive and rude to us.

Don't pay for this facility to clean your parents room. Their room is constantly filthy and the facility did not even notice that my parents were COVERED in bed bugs. Then they did not offer to help with replacement expenses of furniture. If it takes 100 days (3months+) to have an infestation then I believe there is a problem here because my parents had a major infestation.

I would not recommend their Memory Care unit. Generally, a few staff members are good, the rest apathetic and sometimes asleep in the tv room while residents sit there in their chairs. The food sub par. The VPN is not professional. A close family member passed away there as a result of an illness that had gone undiagnosed until it was too late. Had the staff been more attentive to the noticeable decline, there might have been a chance for recovery. My family member deserved better.

Staff is friendly, food is TERRIBLE!! Food was acceptable when parents moved in but has gotten worse as time has gone on. Staff are friendly and helpful. If food was better would be an exceptional value,