The Aspenwood Company

The director is very uncooperative. The services that are supposed to be delivered are very inconsistent. Overall, if I had an option, I would be moving my loved one. They put on a front at the initial visit including the food that was served, their friendliness, and openness towards both the residents and their family members. The director acted as if she would be approachable with any concerns but when we did approach her she was defensive and rude to us.

Don't pay for this facility to clean your parents room. Their room is constantly filthy and the facility did not even notice that my parents were COVERED in bed bugs. Then they did not offer to help with replacement expenses of furniture. If it takes 100 days (3months+) to have an infestation then I believe there is a problem here because my parents had a major infestation.

I would not recommend their Memory Care unit. Generally, a few staff members are good, the rest apathetic and sometimes asleep in the tv room while residents sit there in their chairs. The food sub par. The VPN is not professional. A close family member passed away there as a result of an illness that had gone undiagnosed until it was too late. Had the staff been more attentive to the noticeable decline, there might have been a chance for recovery. My family member deserved better.

Staff is friendly, food is TERRIBLE!! Food was acceptable when parents moved in but has gotten worse as time has gone on. Staff are friendly and helpful. If food was better would be an exceptional value,

I have been here over 3 weeks sitting with my sister... 3 of her aides she depends on GREATLY have resigned, yet the administrator, [name removed], INSISTS they are treated wonderfully, But... the good workers are poorly paid, overworked, and taken advantage of their dedication... Again, I have YET, been able to have a sit down with this man, [name removed], and obviously, bring avoided... Beautiful facility, no doubt! But very poor administration from upper management!!! I will continue to get to the bottom of this.... Medicare will be notified of Medicare laws broken!

I really liked this place and they used to take great care of my parents, Unfortunately, the management has really changed. Many staff have quit. The weekends are abyssmal. They hire temporary care staff. One temp care staff person had no idea how to transfer my parent from bed to wheelchair. My parent needs prompting and thank god I was in town because no food was brought to my parents room or anyone checked on them for god knows how long. Most residents live in fear of complaining or they will be asked to leave as several had.

The Village at Mapleshade should not be one ofyour considered places for your loved one. The advertise things they cannot provide and did to have a Medical Director at any time during our loved ones stay. The management would not take ownership of mistakes, medication mismanagement, and other issues such as not calling family when loved one fell and went to hospital. They constantly place blame on others and do not offer the things promised in their ads. Be wary of reviews - any company can post reviews on their on behalf. And even if they are legit, the bad ones are deleted. We moved our loved one, as did many other families. They did not try to get us to stay, as they knew they could not heal old wounds of dissection and lack of attention. The food is not good and aside from the facility itself, which is very nice, your loved one would be at risk.

When my loved one began having behaviors, admin gave us the wrong information on how to help him. They were adamant we had to provide 1 on 1 care or take him to a psych hospital to be treated. Unfortunately, because his dementia was advanced, he would be unable to sign himself in to a psych hospital. Admin did not know the rules that went in to admitting him to a psych hospital and we felt like we were backed in to a corner. We thought he was in a safe space with staff who were able to care for him, but they only wanted to do that when it was easy. They didn't use the resources they had for his best interest. Ultimately, we felt forced to pick him up one night, take him home, and care for him for his remaining 2 months. The nursing staff themselves were great with him and he had lots of activities. The space itself was safe and welcoming. The lack of support we were shown from admin was disheartening.

They are vicious and fake. They allowed my friend to fall several times and did not give her the attention they said they would even though we paid for it. Truly unless your loved one is able bodied then do not go there. You are on your own. Do not be fooled into paying for extra care because it is not available. The aids are personable but are never available. We paid $[removed] per month and she fell three times. It is a beautiful facility but take out care and it is an expensive small apartment.

Villages of South Hampton Buffalo Speedway location used pressure tactics on my 96 year old mother to sign a complicated 92 page lease while I was out of town. I have been handling her finances for 25 years. After suffering the impact of tropical storm Beryl, 7 days without power AND water at her current Independent Living facility, it was easy to entice her with talk about generators keeping the air conditioning, lights and water on, however, the way it was done was undermining and decieptful. My brother, wanting to help, took our mother there to check it out. The sales rep told her that they didn’t have a two bedroom apt for her at that moment but that if she gave them about [fee removed] for a memory care room (that she didn’t need or want) this would be what she needed to do to “jump” to the front of the waiting list. This created a dramatic sense of urgency for her to commit. She’s now locked into paying 2 months rent plus deposit [fee removed] for an apt she will never live in.

My loved one was previously a resident at Village on the Park Rogers and the experience at this facility was terrible for her. They transported my mom to the hospital three times in one day because their staff could not handle mom- they were obviously not trained as well as the staff at some of the other facilities are trained. I would never recommend Village on the Park Rogers.

Looks great. Staff turnover a real problem. Food is awful. And the staff steal. This is no place for Mom or Dad. My Dad is currently living there and is miserable. Terrible personal care. Hateful to the elderly. Staffing changes are constant. And they steal and take advantage of the elderly. Please pick your location carefully. This facility looks great, and they know how to sell their services. Beware. Go somewhere else..........

Complete and utter disappointment. We're leaving after 3 months. We would have left earlier if circumstances would have allowed. Some of the staff are very nice but staffing is short and most seem to be undertrained. We were told that pets are welcome but then learned that many of the staff are afraid of dogs and won't enter the room. This includes med techs and the housekeeper. This makes ensuring my parents get the meds they need almost impossible. The room was cleaned two times in three months and normally no one comes in the room to check on anyone as they are supposed to. Initially we had issues with the thermostat and couldn't control temp in the room. That took an act of congress to fix. I could go on and on but I'll just summarize by saying "one star. Do not recommend."

I felt like the director was out of touch, even after meeting with him twice, and only cares about the money. The director is very arrogant, uncaring and rude. They allowed our loved one to fall 4 times, requiring them to be hospitalized.

I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.

Nice building and nice furniture, but staff are rude and snobs. Very unfriendly employees. They will act nice when family is present, but beware of how they interact with their residents when they think no one's watching.

Horrible Choice for a relative who actually needs to be cared for. If your relative is still completely independent and wants to live in an expensive apt complex that feeds them then this could be a good choice. My relative was at this facility for 2 months and we paid over $50,000 for care during those 2 months. $30,000 of it was to the Triangle and then they required outside care to cover items that were in the Care Plan they agreed to upon move-in. I have since had my relative in a small group home a longer period of time, that is 1/10th the price and has 200% better quality of care.

Our loved ones were there for four months, and in the beginning the food was fantastic. However they made changes to their chef program and the quality really went downhill. The community can really improve on their medicine management, you have to use their pharmacy and you end up paying way more money. Also our loved ones did not receive their medication on time which resulted in our loved one ending up in the hospital.

We had an issue with medication for 3 1/2 months, and we did not find out until we put a camera in the room and notice it. I would not recommend this community to others. complaints were issues with the state.

I moved my husband out of Spring Creek Village because they completely neglected taking care of him during the COVID shut-in. Once I was able to get into the facility and see his room, I found it to be dirty and cluttered. Further, I paid extra to make sure he showered, took his meds properly, and changed his clothes. There were several days that he wore the same clothes and he wasn't showering. I was in his room at noon when the med tech came to give him his morning meds, including one that needs to be taken before breakfast. Although there is new management, changes did not happen fast enough to benefit my husband. Please do not place your loved one here.