The Aspenwood Company

The first week my mother moved here they had plumbing issues. She had gas coming out of her kitchen lines for four days before they had a plumber come out and deem it unsafe. She has since been moved and the issue has been resolved. The staff is friendly for the most part.Their biggest area of opportunity is the kitchen staff. They could improve the daily meals by adding more options. One night my mother ordered fish and it was served raw three times before she gave up and ordered soup.

Mom has been doing pretty good since living here. The community is pretty clean in and out of the facility. My mom loves the meals, she thinks it is great! We did have a problem with the monitoring device but they replaced it.

Nice rooms especially the corner unit but seems like there is not anything else for her husband to do. Therapy room just chairs

The facility seems very large. The memory care patients are located on one floor. The lady in charge of activities seemed to be dedicated to involving all of the residents in the daily activities.

Extremely understaffed. The facility is not a year old and apparently does not have enough residents to make a profit. Great care from people when you can get it, but staff are serving in multiple arenas. Ours is a patient with several higher levels of care needed. When he pushes his call button and does not get a prompt reply -- he could fall before someone comes to help. I believe that once they are at a profit level it will be a five star community.

Like set-up and amenities-

There is not nearly the level of patient interaction (promoting involvement in activities) that we were lead to believe there would be. My family member goes days, even weeks without leaving their room.

Spring Creek Village was a very nice community. The staff was very friendly. and helpful. The community was well-maintained and clean. We chose another community that was in our price range.

The people that work at this community are very friendly and seem to provide decent quality of care to all of the residents. I just am not impressed with the activities and the communication then have. I have only seen one time in my dads entire stay there that they where doing an activity and that was a kids basketball hoop in the middle of the living room floor. I had to move my dad out of there because he needed more interaction and things to do.

This was just a short stay. It didn't go very well for us. There was a fall, and it was never reported, until several days later, and we never got a copy of anything. She has never been the same. It was a very nice facility, but the follow through left something to be desired, and for my loved one the lack of attention seems to have had permanent implications.

**????? — 2 stars** My mother lived at The Village of Meyerland for a few weeks before she died. Some of the people there were very good to her, and I'll name them. But the operation around those people failed her, and families touring this community deserve to hear how. On that last Sunday I spent the entire day with my mother. She was herself — talking, engaged, good company. I came back Tuesday evening for dinner and found her at the dining table having obviously suffered a stroke. It was apparent to me within seconds. When I said she didn't look right, the waitress told me she was "just getting used to her new surroundings," and that "she was like that yesterday, too." At the hospital that night, the physician told us the stroke had occurred more than five hours earlier. The following day the nursing staff gave a different account — that she had been fine Monday and fine Tuesday morning. I can't reconcile those two versions, and I won't pretend to know which is accurate.

My aunt and her partner lived in one of the independent living cottages for several years. Last year my aunt fell and was taken to the hospital for a serious head injury. Despite the fact that the person on duty at the desk called the paramedics, no one bothered to call my aunt's emergency contact and sent her partner (who has moderate dementia) back to their cottage with no support. I am aware that they were living in independent living so the facility has no legal responsibility to provide care however, I was very upset that we didnt know my aunt was unconscious in a hospital for almost two days before we found out. This seemed like common decency to reach out to the family and give them this information. Needless to say, we have relocated to them to a different facility that is more focused on serving the needs of their residents. On the positive side, the cottage was a nice size and layout and several of the staff were nice.

I have been living at Spring Creek Village for almost a year and we are moving out at the end of January! The promises were wonderful when we were shopping, but the reality has been disappointing and worse. Service has been poor, meals are boring and there is little follow through on promises. They have over medicated my wife, lost some of her medicine and the red "emergency" button in the room did not work when we needed an ambulance. It is now reported that an employee was asked to repair the button in one resident's room and said that since there was a button in the bath and one in the bedroom, he did not need to repair the broken one. And, yes, the manager has heard about each of these and the problems remain. Beautiful facilities, some really nice staff and it looks fantastic, but I am truly excited about our move in a few weeks and have high hopes about improving our circumstances. AND, we are saving over $[fee removed] a month!

Our experience with Spring Creek Assisted Living was mixed. On the positive side, my mom had a safe, comfortable space, the food was good, and most daytime staff were kind and respectful to our family. However, there were serious concerns. Overnight staff repeatedly refused to assist our 24-hour hospice nurses with basic care such as turning my mom and helping keep her clean, which was troubling given her condition. The most distressing issue came after my mom passed away. While she was alive, we paid the full agreed-upon rate without issue. After her death, despite the fact that she was on 24-hour hospice care the entire time, we were required to pay a full 30 days of rent, including room and board and a full level-of-care fee. During our immediate period of grief, administration was unwilling to discuss this and instead threatened late fees, which felt deeply lacking in compassion. I would strongly encourage families to ask very detailed questions about financial commitments.

I felt like the food was not as nice as it was where she was before. I didn't feel like it was very clean. I went to a common bathroom one time and I wouldn't even go to the bathroom. It was so dirty. My mom's room was dirty. I don't feel like they were cleaning it and I finally had to say something. I was hoping they would have a lot of activities for my mom, but even though I know they did some things it didn't seem like there was as much as I thought there would be for them to do. When she got sick and they didn't say anything to anyone that really really bothered me because 13 days later she died they told me everything I wanted to hear to get her there but once she was there, I just feel like the care was not up to par. When you walk in and see the facility, it's very nice. I just think that once they go into memory care it's not near as nice. Also the girl that signed us up she was like real big on telling us everything and I hate surprises but she neglected to tell me that we had to pay 30 days past my mom's staff so if someone dies, you have to pay the next 30 days which I wasn't real happy with considering the situation and I did post a horrible review and right away, someone called me and acted like they were going to take care of things and I wouldn't be charged that last month but I still was.

Number 1 gets a 2 because it has taken two or more weeks to fix an air conditioner problem and it still might not be fixed. Today is first day it is working. Might not work again tomorrow. Their maintenance department responsible for air conditioning seems to be quite inept. They couldn't even figure out where the thermostat for [name removed] room was located. [name removed] told me yesterday that one of the staff told her there were several rooms complaining about high room temperature. I know my brother's room was too hot for two or more weeks. Totally unacceptable.

Overall is was unsatisfactory for us. Usually clean but high turnover in housekeepers was an issue. All staff was friendly. We disliked almost all the food served for lunch. We did not eat breakfast due to serving hours being too early. Not many activities we enjoyed, especially "group" outings. We negotiated an early move out. In our opinion, it was not worth the cost.

Turn over is HIGH. Not enough staff in memory care. If you have an elderly parent that needs to be in memory care…look elsewhere. Housekeeping in memory care is horrible. Don’t think they clean the room except maybe the bathroom. Laundry clothing disappears because they wash more than one room at a time so clothes end up in other residents rooms. Just not a good place to live

We moved out after 3 months. They say they are dog friendly but many of the staff are deathly afraid of dogs and won't enter a resident's room if there is a dog in there. This includes housekeeping and some med techs. There is no leadership from the top. They are short staffed many times. A small percentage of the staff are great. The rest are terrible and disappear on their shifts or just sit in the break room playing with their phones. They need more space to do activities, more outdoor activities and more effort to make sure residents know about them. Posting a notice in the elevator is not sufficient. Many residents are nearly blind and others have the memory of a housefly. They need hand holding.

Everything about this place was inconsistent. This included medication management services, food quality and dining services, caregiver (resident assistant) services, housekeeping services, facility maintenance services, activities (especially on weekends), marketing hype, and management responsiveness to family member concerns and oversight of staff performance. A watchful eye is needed to advocate for resident family members.