The Aspenwood Company

Staff turnover is high at this facility. Director [name removed] is lazy per her CNA’s one of which is dating her son. My mother ended up with several bedsores. Stay away from this facility.

This community is terrible. We've had several directors and staff changes. The food here is not fit to eat. The director sits in her office, works on how she can earn a bonus and cares less about the residents. We don't even get 2 local channels of TV and several more. Please don't send your loved one here. They won't get the care they need and it's not fair to them.

Absolutely no educated personnel or knowledge how to interact with Memory Care, dementia and Altzheimers patients! No respect or dignity extended to our elderly parents! It was heartbreaking. Constant medication errors, with dangerous potential outcomes. Please beware.

This place has gone extremely downhill with new ownership! They rolled out the red carpet to get us in there. Once my 92 yr old mother was in the care became totally apathetic! Multiple Medication errors and inconsistent accuracy with medications.potentially dangerous. The elderly is left sitting around with soiled diapers. This place cares more about projecting an outward opulent appearance rather than focusing on the great responsibility of caring for our parent that we intrusted to them. No empty or adequate education. We are having to move mom. Every time you relocate an Altzheimers patient the is some degree of decline for them. This is heartbreaking for us.

Our family entrusted our beautiful 92 yr old parent to this place. They roll out the red carpet initially. For the first month we thought we had chosen the very best place for our mom. That was not the case. Medication errors and inconsistent administering of medications is frequent!! The director gives nothing but excuses and talks in circles as he scribbles on his pad. He is not supportive to his staff and does not provide them with the tools and resources to deliver safe and adequate resident care. The focus here is on projecting an opulent outward appearance and not on delivering empathetic dignified care. A month into Clayton Oaks I had given it a glowing review, now 5 months later we are moving mom. Anytime you relocate an Altzheimers patient it results in some degree of decline. A heartbreaking consequence of keeping our mother healthy. ??

I'm very upset at Spring Creek Village. They called me and told me my mom had bumped her head. So I went to the community and when I got there I could see that her arm was swollen. They did not even put an icepack on it. I took her immediately to an emergency medical clinic. When we were deciding on moving her here I had told them that she was a fall risk. They said they had gotten her up and then went to get other residents up leaving her alone. She is now home with us.

My poor mother is a resident at this facility and every single time she gets adjusted to a new person and bonds with that person, POOF! they no longer work there. I do not know what the issue is, but that Director needs to get his stuff together and make the staff happy. I do not know whether it is a pay problem or what but this is getting to be too much. And why is it always the good people? They are keeping the bad ones. We will be looking for another place to stay.

Our loved one is not happy here, and neither is the family! It seems like they really don't have their stuff together here. They are not very organized at all. The food is horrible!! There was a man that threw his plate on the ground, it was so bad! Nothing is fresh - it either comes frozen or pre-made. There are no cakes or pies for dessert. There's no flavor and no freshness, and it's just terrible! The ladies that serve the food are not servers. Also, there are no activities here! You could hear a pin drop in the dining hall. There's no buzz, or social interaction. The nurse's station is down a long hallway. Sometimes, they come, sometimes they don't. They empty trash throughout the week, but not on weekends. They charge for every little bitty thing. The staff are all very friendly, but they're really not very helpful. They are sweet, but you really don't get much help from them. It really seems like they weren't ready to open when they did.

They have a memory care unit which is where my husband was. They said they knew what his condition was and that they could handle him. They were not able to care for him and they sent him to Oceans. I noticed when we would visit that the residents were all just sitting there, not walking or talking almost like they were drugged. I would not recommend the memory care unit to others looking.

Stay away from this facility. There is a problem keeping staff. My mother ended up with several bedsores. The CNA’s are made to be the cooks and believe me most can not! Awful food.

Not a good experience.

Don't be fooled by the nice look of this place or the salesperson trying to get you to sign up. You will regret putting your loved one here, and it will be heartbreaking. We thought this would be a safe place for our mother, it is not! They are short staffed and there is high turnover, so residents in Assisted Living have to wait a very long time for a caregiver to come help. The call system is useless and rarely works properly. There are constant medication errors at Clayton Oaks. They allow unqualified people to distribute medicine, because they have very few trained staff. In Memory Care, residents are either parked in front of a TV for hours, or left alone in bed with soiled clothes and missing meals because it's easier for the caregivers to just leave them there. The staff has no empathy for them. Many of the residents have fallen and broken bones. Family members install cameras in the rooms, and have watched helplessly as their parent was treated with neglect. Clayton Oaks had a major COVID outbreak and at least nine residents tested positive, and many staff members. I would not recommend this place to anyone. Your parent will quickly experience major decline if you admit them here. I hope my review can save at least one person.

Horrible place to live, if you fall into the category of needing any memory care assistance. Although a new facility, the extent of the mental illness is unhealthy for the unprotected, unknowing residents that also live there. It isn't safe to have your loved one left here and to assume they are being closely watched.

I strongly encourage you to look elsewhere if your parent is in need of any assistance. My mom was kicked out of Mapleshade while on hospice after living there for three years, at the same time we realized through hospice, not mapleashade, that she had a stage 4 bedsore on her sacrum(please google stage 4 bedsore). Hospice told us we needed to urgently move her, and that same day we were told she had to leave Mapleshade. We moved her to a residential care home urgently and my mother passed away three weeks later. The constant change in Executive directors here is horrible, the constant change in Nursing directors and their use of agency or temporary care givers is even worse. There were a few people that were great and cared for my mom, lovely people in the dining room, but now looking back Mapleshade should have contacted us 6 months or a year ago that my moms care needs were too great. We had a constant nonstop battle about cleaning her room, prescription drugs, doing her laundry. Our relative who visited my mom three times a week actually wound up taking my moms laundry home to clean because it was never done. The day my mom left, no one said goodbye to her. That day no one had changed her, given her any food or liquid and no pendants were found in the room. The day my mother arrived at her new residential care home - which was amazing- she had a urine and feces soaked diaper, a stage 4 bed sore and bedsores on her feet, skin breakdown on her neck, and arms. My mother had great care needs and we looked at this place to be honest with us and tell us when it was too much, but they did not. We never were even contacted by the Executive Director. Shame on them, shame on the management and the staff that let this happen.

My mother in law developed a stage 4 bed sore here. Do not put your loved one in this home!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!! [Name removed]

I recently had a conversation with the terrible manager of this place. I was told my Mom’s apartment floors will not be mopped and the bathroom will not be cleaned. I was rudely told they only do light dusting by [name removed]. We pay thousands for my Mom to live here. If she could clean her own bathroom and mop her own floors she wouldn’t need assisted living. We are looking for a new place ASAP with nicer management and better housekeeping. I’m disgusted.

This is a poor facility. Memory care employees are poorly trained and the unit is under-staffed. Very high turnover. Common area smells of urine.

had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!