The Aspenwood Company

I really liked this place and they used to take great care of my parents, Unfortunately, the management has really changed. Many staff have quit. The weekends are abyssmal. They hire temporary care staff. One temp care staff person had no idea how to transfer my parent from bed to wheelchair. My parent needs prompting and thank god I was in town because no food was brought to my parents room or anyone checked on them for god knows how long. Most residents live in fear of complaining or they will be asked to leave as several had.

The Village at Mapleshade should not be one ofyour considered places for your loved one. The advertise things they cannot provide and did to have a Medical Director at any time during our loved ones stay. The management would not take ownership of mistakes, medication mismanagement, and other issues such as not calling family when loved one fell and went to hospital. They constantly place blame on others and do not offer the things promised in their ads. Be wary of reviews - any company can post reviews on their on behalf. And even if they are legit, the bad ones are deleted. We moved our loved one, as did many other families. They did not try to get us to stay, as they knew they could not heal old wounds of dissection and lack of attention. The food is not good and aside from the facility itself, which is very nice, your loved one would be at risk.

Villages of South Hampton Buffalo Speedway location used pressure tactics on my 96 year old mother to sign a complicated 92 page lease while I was out of town. I have been handling her finances for 25 years. After suffering the impact of tropical storm Beryl, 7 days without power AND water at her current Independent Living facility, it was easy to entice her with talk about generators keeping the air conditioning, lights and water on, however, the way it was done was undermining and decieptful. My brother, wanting to help, took our mother there to check it out. The sales rep told her that they didn’t have a two bedroom apt for her at that moment but that if she gave them about [fee removed] for a memory care room (that she didn’t need or want) this would be what she needed to do to “jump” to the front of the waiting list. This created a dramatic sense of urgency for her to commit. She’s now locked into paying 2 months rent plus deposit [fee removed] for an apt she will never live in.

My loved one was previously a resident at Village on the Park Rogers and the experience at this facility was terrible for her. They transported my mom to the hospital three times in one day because their staff could not handle mom- they were obviously not trained as well as the staff at some of the other facilities are trained. I would never recommend Village on the Park Rogers.

Looks great. Staff turnover a real problem. Food is awful. And the staff steal. This is no place for Mom or Dad. My Dad is currently living there and is miserable. Terrible personal care. Hateful to the elderly. Staffing changes are constant. And they steal and take advantage of the elderly. Please pick your location carefully. This facility looks great, and they know how to sell their services. Beware. Go somewhere else..........

Complete and utter disappointment. We're leaving after 3 months. We would have left earlier if circumstances would have allowed. Some of the staff are very nice but staffing is short and most seem to be undertrained. We were told that pets are welcome but then learned that many of the staff are afraid of dogs and won't enter the room. This includes med techs and the housekeeper. This makes ensuring my parents get the meds they need almost impossible. The room was cleaned two times in three months and normally no one comes in the room to check on anyone as they are supposed to. Initially we had issues with the thermostat and couldn't control temp in the room. That took an act of congress to fix. I could go on and on but I'll just summarize by saying "one star. Do not recommend."

I felt like the director was out of touch, even after meeting with him twice, and only cares about the money. The director is very arrogant, uncaring and rude. They allowed our loved one to fall 4 times, requiring them to be hospitalized.

I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.

Nice building and nice furniture, but staff are rude and snobs. Very unfriendly employees. They will act nice when family is present, but beware of how they interact with their residents when they think no one's watching.

Horrible Choice for a relative who actually needs to be cared for. If your relative is still completely independent and wants to live in an expensive apt complex that feeds them then this could be a good choice. My relative was at this facility for 2 months and we paid over $50,000 for care during those 2 months. $30,000 of it was to the Triangle and then they required outside care to cover items that were in the Care Plan they agreed to upon move-in. I have since had my relative in a small group home a longer period of time, that is 1/10th the price and has 200% better quality of care.

Our loved ones were there for four months, and in the beginning the food was fantastic. However they made changes to their chef program and the quality really went downhill. The community can really improve on their medicine management, you have to use their pharmacy and you end up paying way more money. Also our loved ones did not receive their medication on time which resulted in our loved one ending up in the hospital.

We had an issue with medication for 3 1/2 months, and we did not find out until we put a camera in the room and notice it. I would not recommend this community to others. complaints were issues with the state.

I moved my husband out of Spring Creek Village because they completely neglected taking care of him during the COVID shut-in. Once I was able to get into the facility and see his room, I found it to be dirty and cluttered. Further, I paid extra to make sure he showered, took his meds properly, and changed his clothes. There were several days that he wore the same clothes and he wasn't showering. I was in his room at noon when the med tech came to give him his morning meds, including one that needs to be taken before breakfast. Although there is new management, changes did not happen fast enough to benefit my husband. Please do not place your loved one here.

Staff turnover is high at this facility. Director [name removed] is lazy per her CNA’s one of which is dating her son. My mother ended up with several bedsores. Stay away from this facility.

This community is terrible. We've had several directors and staff changes. The food here is not fit to eat. The director sits in her office, works on how she can earn a bonus and cares less about the residents. We don't even get 2 local channels of TV and several more. Please don't send your loved one here. They won't get the care they need and it's not fair to them.

Absolutely no educated personnel or knowledge how to interact with Memory Care, dementia and Altzheimers patients! No respect or dignity extended to our elderly parents! It was heartbreaking. Constant medication errors, with dangerous potential outcomes. Please beware.

This place has gone extremely downhill with new ownership! They rolled out the red carpet to get us in there. Once my 92 yr old mother was in the care became totally apathetic! Multiple Medication errors and inconsistent accuracy with medications.potentially dangerous. The elderly is left sitting around with soiled diapers. This place cares more about projecting an outward opulent appearance rather than focusing on the great responsibility of caring for our parent that we intrusted to them. No empty or adequate education. We are having to move mom. Every time you relocate an Altzheimers patient the is some degree of decline for them. This is heartbreaking for us.

Our family entrusted our beautiful 92 yr old parent to this place. They roll out the red carpet initially. For the first month we thought we had chosen the very best place for our mom. That was not the case. Medication errors and inconsistent administering of medications is frequent!! The director gives nothing but excuses and talks in circles as he scribbles on his pad. He is not supportive to his staff and does not provide them with the tools and resources to deliver safe and adequate resident care. The focus here is on projecting an opulent outward appearance and not on delivering empathetic dignified care. A month into Clayton Oaks I had given it a glowing review, now 5 months later we are moving mom. Anytime you relocate an Altzheimers patient it results in some degree of decline. A heartbreaking consequence of keeping our mother healthy. ??

I'm very upset at Spring Creek Village. They called me and told me my mom had bumped her head. So I went to the community and when I got there I could see that her arm was swollen. They did not even put an icepack on it. I took her immediately to an emergency medical clinic. When we were deciding on moving her here I had told them that she was a fall risk. They said they had gotten her up and then went to get other residents up leaving her alone. She is now home with us.

My poor mother is a resident at this facility and every single time she gets adjusted to a new person and bonds with that person, POOF! they no longer work there. I do not know what the issue is, but that Director needs to get his stuff together and make the staff happy. I do not know whether it is a pay problem or what but this is getting to be too much. And why is it always the good people? They are keeping the bad ones. We will be looking for another place to stay.