The Aspenwood Company

The didn't offer to do anything for my loved one, and they have decided to leave. There were activities, not as many as promised due to the pandemic. During the pandemic they had several services that were cut out. The community wasn't supposed to clean the rooms of the residents, and they didn't do a good job at this.

We have been able to eat there a couple times with our loved one and it has been nice, the activities are somewhat still limited but they do have an activities schedule. The house keeping is supposed to come on a regular schedule but we are not sure it is happening in our loved ones room, but overall we are pleased.

From what we have been able to see, the activities the residents are able participate it seem to be good. We would recommend the HarborChase of McKinney community to others.

New clean fresh facility. Better than any previous places we’ve lived.

It was very nice, but expensive. I would recommend it, but it isn't right for my mom.

My parents ended up moving in. I/we are mostly happy with the decision, though it can take management quite a long time to get paperwork done, plus the care supervisor (nurse) has been slow to return phone calls. I generally find I have to follow up with additional phone calls to make sure paperwork is done and or get an answer to a question. I live close so I'm in touch frequently and so far I've managed to catch things before they become a big problem. On the other hand, the facility is very nice and the food is better than most. The people in the dining room are sweet and friendly. As far as activities go, more could be done to get my parents out of their apartment since they will not seek out activities on their own. Some of the activities just don't interest them, but some I think they would enjoy if another resident would just invite them.

This looked like a nice clean community when I visited. The people I met were nice and they seemed to offer some daily activities. I did not receive any follow up once I left the community.

The staff was very friendly and welcoming during my tour of this community. During my visit I had noticed that a lot of the residents in the memory care unit did not seem involved in any activities and seemed very lost and confused.

The staff was excellent at keeping the family informed with what was going on and staying up to date with our loved ones progress. The meals and activities where all great, and my mothers room was kept clean. There could have been improvement with the interaction between hospice and the caregivers at the community.

Mom enjoys participating in the exercise class and occasionally goes to bible study. The staff are excellent. The only issue I have with this community is that the food does not taste good it is served late, there is not a good variety and you cannot cut or eat the meat.

My aunt has been here for 1 month and I have had outside caregivers coming in on a 24 hour basis to help my aunt because she had knee surgery just after moving in. Therefore, I can't give a true analysis of the staff just yet. This facility is very clean and always smells nice. Most of the staff is really friendly. There have been some issues with the staff coming up to her room in a timely manner when the pendant button is pushed, which is a concern and I have addressed this with management and they are working on this. We also had some issues with the attendant picking up dishes if my aunt eats in her room which I have also spoke with them about. We will see if that improves. They have many activities and entertainment for the people living there and my aunt loves the food.

Village of Meyerland is a new high-rise assisted living and memory care building. The units are clean and staff is very friendly. Their memory care area is especially well staffed.

While the facility is great and the cadre of services offered is above average, execution is much left to be desired. Response by staff to concerns and issues is very slow.

Our mother was evaluated as a Level 4 person needing assistance. A nurse had come out to her house to evaluate her from The Village and told us that she was a Level 4. We thought she would get the care she needed. However, we did not realize that after she was there, there was only one person to the floor; maybe sometimes 2. There was not enough staff to tend to the patients on each floor. Mom did not receive the care that we were told she would have. She would tell us sometimes she had to wait maybe 30 minutes before someone would come to tend to her. Even at 102, mom had her full faculties; so when she told us she had to wait a long time for someone to come change her or bring her her meals, we knew she was right. Towards the end, mom had requested that we move her to another facility. Hindsight, maybe we should have placed her in a nursing home as opposed to an assisted living facility. Once she was there , she never left her room, except to be transported to a hospital ER.

It's been ok. A lot of turnover in staff it seems. Not familiar with other faculties so I would guess it's similar to others. I'm neutral toward a recommendation. It appears they did not raise pricing for next year so that's a plus

They were able to provide my mom care when she couldn't do it herself. I am grateful that they saved my mom's life. That said, we moved her out after six months because of the condition of the food and environment. The staff were fabulous, but the living conditions weren't what she was hoping for.

The care staff is really great. They care a lot about the residents and have their best interests in mind. The issue with the other staff is that the communication between staff and between the families could be more organized. Timelines are often a bit fuzzy unless the directors of nursing are involved. I would give [names removed], who lead the nursing team, 5 stars each. They've been wonderful and really get things done when I push for them.

Meals are paid for regardless if a resident eats a a meal at the facility. Would be more cost effective for residents to only be charged for the meals that are eaten. Communication can be lacking. Several times we have left voice messages and texts for the head nurse but have not received timely responses.

This is beautiful facility. But we found it’s difficult to get things done to our standards. Have to ask for things to be done that should be done on a regular basis. Having said that, my Mom has not tried to take part in any activities. The residence are not friendly. She has been sick off and on since she moved in.(3 months ago) This has been a difficult decision to put mom in an assisted living facility.

The staff are friendly, helpful and very nice, but there can be small improvements