The Aspenwood Company

Our family had an in person tour experience and the sales and marketing team were great, they really made us feel like this was going to be the community for our loved one. Unfortunately it was in the rain and we aren't sure if this was the cause of it, but the community just felt gloomy and not very uplifting. We did not see very many residents moving around and interacting with each other.

It's clean facility, and the people are friendly. But I'm not real happy with them right now. Be aware that if your family member can't do things for themselves, their call light is not going to get answered. The have quite a bit of staff turnover. I'm having to fight tooth and nail to get anything done. Her call button is not being answered. It's very frustrating. She's depressed. Things are not happening the way they're supposed to. We're paying out the nose, yet I'm having to do the things they're supposed to be doing - bathing her, changing her sheets, dealing with her catheter, changing diaper genie bags. I had to go over and get her out of bed recently because she had been hitting the call button for two hours and nobody came. Their in-house Infinity pharmacy is a waste of time. It's an extreme fight with everything to do with that. It is a big pain in the behind. And if you use an outside pharmacy, you have to pay monthly to do that, which is ridiculous. It's been very frustrating.

I toured Village on the Park and it was a very nice facility and I liked the layout of it. The reason I did not go with this one was because they require sit down meals and that is not something that I wanted to do.

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No one bedrooms available. only studio in Assisted Living. [name removed] quoted $5070 for 390 sq ft studio

You need to tour this facility and make sure you there to see activities and the atmosphere. The rooms were great and the food was so-so. The communication between the staff and the family was not good. The facility is beautiful, and I would recommend this facility to others.

While COVID was not present, she had a good experience here, but once that hit it all went downhill. My mom got COVID while she was here, they assured me that she did not get it inside the facility, but she had not been out even for doctors visits, so she had to have gotten it there. After mom went to the hospital the second time, we were getting ready to take her to rehab and I discovered she had no glasses, no hearing aids, or her dentures. So they sent her to the hospital without that stuff and they said they didn't know where they were. Overall, we did not have the best experience at Clayton Oaks.

My loved one started off in the assisted living, and then moved to memory care after about 5 years. All the ratings are combined for both the assisted and memory care unit. If your loved one is going in under assisted living, and able to function for themselves. You won't have an issue with a community. The community states they have memory care assistance, and it is for the basic memory care for assistance. If your loved one needs assistance on daily living activities, I won't rate this community very high. They are not setup to offer more memory care assistance. You can bring in your own staff, but the cost is there as well.

Nice facility but a little closed in. No views except nearby buildings.

Over 55 facility. Gorgeous apt like building. More active and vibrant, but no meals included or assisted health care.

The first week my mother moved here they had plumbing issues. She had gas coming out of her kitchen lines for four days before they had a plumber come out and deem it unsafe. She has since been moved and the issue has been resolved. The staff is friendly for the most part.Their biggest area of opportunity is the kitchen staff. They could improve the daily meals by adding more options. One night my mother ordered fish and it was served raw three times before she gave up and ordered soup.

Mom has been doing pretty good since living here. The community is pretty clean in and out of the facility. My mom loves the meals, she thinks it is great! We did have a problem with the monitoring device but they replaced it.

Nice rooms especially the corner unit but seems like there is not anything else for her husband to do. Therapy room just chairs

Toured - very nice - wide hallways - owner involved - lots of nice visiting space.

The facility seems very large. The memory care patients are located on one floor. The lady in charge of activities seemed to be dedicated to involving all of the residents in the daily activities.

Extremely understaffed. The facility is not a year old and apparently does not have enough residents to make a profit. Great care from people when you can get it, but staff are serving in multiple arenas. Ours is a patient with several higher levels of care needed. When he pushes his call button and does not get a prompt reply -- he could fall before someone comes to help. I believe that once they are at a profit level it will be a five star community.

Like set-up and amenities-

There is not nearly the level of patient interaction (promoting involvement in activities) that we were lead to believe there would be. My family member goes days, even weeks without leaving their room.

Spring Creek Village was a very nice community. The staff was very friendly. and helpful. The community was well-maintained and clean. We chose another community that was in our price range.

The people that work at this community are very friendly and seem to provide decent quality of care to all of the residents. I just am not impressed with the activities and the communication then have. I have only seen one time in my dads entire stay there that they where doing an activity and that was a kids basketball hoop in the middle of the living room floor. I had to move my dad out of there because he needed more interaction and things to do.