The Aspenwood Company

My parents loved this place in the beginning. It’s lovely, original manager years ago was awesome. Activity director is great and loved by many, she is always upbeat and giving hugs to guests as well as residents . Lots of activities. Food is so so but has its good days, aids come and go but there were a couple awesome ones but there is usually a shortage. Current mgm is barely seen and if you do, is not pleasant but condescending to guests and residents. Have seen residents in wheelchairs pushing themselves back to their room from meals while mgm just watched, dining room help would assist. Nurse sent my family member to hospital and told family after the fact, but we found our parent after calling 911 operator and close hospitals. Nurse is on shift but not full time. They did kept them safe during Covid. Our parents were removed for a better place. If considering here, ask a lot of questions. Had several rate increases during a year staying it for for aids.

Very disappointing for the price. The community areas were very presentable, but the cleaning of the personal apartment was sub-par. Wet towels were stacked up after showers and got musty. There was always a lot of dust , floors stayed dirty and huge dust bunnies remained when we moved out furniture. Trash not picked up over weekends. Most of the staff was friendly , but most could not deal with the moodiness of dementia, which is a majority of the residents. Once the move out notice was turned in, we were basically ignored. After all the analysis the type of care needed did not match the type of care received. They are terribly understaffed for amount of residents. When call button was pressed, someone responded only 30% of the time even after several reports that the pendant was not working properly for two months. . It was hit or miss on flavor, was usually cool by the time received, and for a pool of folks who probably all don't have all their teeth, meats were hard to chew. Ice cream was the typical dessert which is not good for dairy allergies. More For Independent Living than Assisted Living or your idea Nice Community with Room for Improvement or combination Good for Independent Living with Room for Improvement!

Based on the experience we have had so far with Clayton Oaks Living, we can say that the food definitely needs major improvement. They seem to be short staffed, but most of he caregivers at the community are nice.

It is an absolute waste of money.[name removed] with A Place for Mom, was very nice and tried to help. We picked this community, because [name removed] aggressively convinced me that this was the best place for my loved one. She also spoke very poorly about the other two places I was seriously considering- one of them within her same company- [removed]. She also assured me that she would help me with any questions or problems that might arise but she never answered me again after we had signed on the dotted line. She is apparently no longer with the company- not sure why. The whole experience was so disheartening.

It was not what I expected The assistance part was not up to par. The food was not anywhere near to what is presented. The only real value to us was the in house therapy, it was excellent. I would not recommend it to anyone that needed restroom assistance regularly. Some maintenance issues.

I am rating a 3 because of one thing, but it is major. They use a National company for their residents prescription medications and this company dropped 4 of my mother's meds causing severe reactions and discomfort. One was an antidepressant and she went into major withdrawal. It took us over a week to figure out what was wrong. Then the staff nurse practitioner at Anthology added 2 other antidepressants without getting approval from her primary care doctor and she had major reactions to that mistake. So I put Anthology at fault for both. The National company they are using has horrible reviews. All that said we really don't have any other complaints. But it should be noted that my mother has her own personal out of pocket caregiver that is with her daily from 8am to 8pm. The Anthology is a beautiful place and well maintained. The staff is very friendly. Nice that there is a hair and nail salon on the property. Lots of activities with a lot of variety.

I toured this facility and it was ok, not the best fit for my loved one.

I toured this facility and it was ok. Compared to others, they did seem to have fewer staff per resident.

Right now they are understaffed. The maintenance team and the kitchen team need more help. It seems that several residents don't like the food, including my loved one. The vegetables are almost always undercooked. My loved one hasn't been able to get any hot water for a couple of weeks. However, it is a very clean and safe community. But I feel like what we were promised is not what we are receiving.

Visit often and be the squeaky wheel, not that it does any good.

I toured Anthology of Plano and it was very nice, but also very sterile. It was almost like a big corporation would run it. Our tour guide kind of rushed us through a bit; and the secretary was very matter-of-factly. We had to come in and sit in a certain place, it was not very welcoming. They had a beautiful facility, but we chose another community because of the corporate-y feeling here.

I was disappointed by the cleanliness of the community.

When we first moved in it was a really good experience, but ever since that director left it went downhill. We were being charged extra for things that were not happening such as laundry and the bed being made. The food was also getting bad before we left. I went to visit one day and the residents were being served corn dogs and fries, there were not fruits or vegetables. A lot of the staff here are great, so if they can get things back on track it is a great facility.

This community was too big for my loved one and you did not feel like you were in a home it just felt like an institution. The people seemed happy it just seemed spread out and like too many people. The community was very stunning and attractive and modern we did like the way that they did things it was just not the right place for my loved one.

I did not like this community and I looked at a lot of communities and this just did not work. The surroundings were not great and everyone was just siting around. This was just not the community and they were uncooperative and did not communicate well. Everything was timed and there were limits to seeing my loved one. They were out of our budget and the cost kept just going up at this community. Things just did not work out. The director was always busy and never available to speak. The community is beautiful but everything is difficult. The community it was prior was great but when ownership changed things just got bad.

The community itself is beautiful, as well as the apartment our loved one has. It is so spacious, beautiful, and has a kitchenette. When it comes to the activities it is pretty quiet. The food really needs improvement, the menu that we were shown on the tour is far from reality. They do offer snacks during the days but it is very limited. When you go into the dining room they have the same menu over and over again so it is very repetitive, and since the dining service can be slow the food is served cold. They do have a salt water pool which is nice and a lift that can get you in and out. They also have a nice BBQ grill.

Anthology is beautiful and very fancy. The residents all looked happy and well taken care of. The turn off for me was the marketing salesman, they were just too aggressive. I was constantly getting calls and emails from them.

Some improvements The Village can make is the level of care that is described and what is promised and carried out is different. For example if our loved one was to get sick and need to get a test done they said it could be arranged with the community and get the test back in the same day. However when we actually experience that situation first hand it did not happen, and in fact the test was never performed. Management was a little lackadaisical.

I was able to do an in person tour after our virtual tour and the facility was extremely nice, it is a newer place. The staff were all friendly as well, but it was just way too expensive for us.

Our family was able to have an in person tour experience, and the sales and marketing team were wonderful and made us really feel that this was going to be the place for our loved one. However, the floor plan was awful for being a new building. There was no closet space or storage space in the apartments which was concerning for our loved one.