The Aspenwood Company

I had my mother at Clayton Oaks for the past 6 months. It was a HUGE disappointment from the very first week. The call button system was not reliable so my mother had no way to get help on many occasions. My mother had to wait over an hour for help on a regular basis. The management staff did nothing to satisfy my many concerns about the facility. I called the management company to complain several times and was told to work with the staff at the facility. I have been taking care of my parents and in laws for the past 6 years at several different assisted living facilities in town. I have never encountered the problems like I had at Clayton Oaks. This review could go on and on with problems I saw first hand every day. I agree the facility is pretty but it does not have a system in place that is reliable. My continuous suggestions were ignored. I highly recommend you plan on being at the facility on a daily basis to be sure your loved one is being taken care of. I would not recommend this facility EVER!

Our dad lived there over a year. We thought it was the best place at the time, and being a new facility it was clean & nice, but that changed. Memory Care can’t get the urine smell out of the carpet. After a few months the really good caregivers started leaving. Understaffed, too many unqualified caregivers being lazy or on their cell phones, caregivers stealing from residents, caregivers leaving residents unattended in the bathroom, inattentive to residents’ needs, an unsafe atmosphere on their memory care side. Dad got too many UTI’s from poor incontinent care.....and the list goes on. Do not put your loved ones there.

A tale of two homes...This is a beautiful facility with good options for food, activities, and social interaction. Beyond the facade is a world of poor management and broken promises of care. I’m mortified that I ever rested well while my Dad was in The Villages at The Heights. Despite paying for upgraded care levels, we moved my Dad to a new home recently with two weeks of dirty laundry, a full urinal that had not been emptied, dirty clothes, diaper rash, a soiled diaper, etc.. He had not been bathed in a week. Many hourly workers were wonderful, but I’m still waiting on a response to my email to facility management in December 2017.

If my review can save but one family from experiencing what we have endured here, it will have been worth my time and effort. We entrusted this facility with our beautiful mother. It was the biggest mistake we ever made. The lack of regard and empathy for Altzheimer patients here is appalling. There are multiple Medication errors on a daily basis. Our loved ones are left to sit in soiled clothing. This is not what our aging parents deserve. Please beware and do your research.

Clayton Oaks has no knowledge of how to deliver care to Altzheimers patients. The patients were walking around confused and seeking help . Many were visibly soiled and the caregivers could not be concerned. It was incredibly loud in this facility which seemed to agitate many. The clock on the wall was broken and they had the day and date listed wrong on the day calendar. One resident remarked about it saying “ as if we aren’t already confused enough.” Not a good fit for our beautiful mother.

This place has really gone DOWNHILL! It is under new ownership and No positive changes have been incorporated. Medication errors run rampant and the elderly sit unassisted in soiled diapers. The director does not provide the staff with the tools and resources to deliver adequate safe patient care. The focus is on creating an opulent facade and not on the preservation of the dignity of our loved ones that we entrust to them. Heartbreaking.

Big Mistake! We selected this community after coming to the painful realization that we could no longer keep our 91 year old mom at home any more. They will promise you the moon to get you in there. We didn’t need the moon, just a safe, dignified facility where mom would not be afraid. The medication errors run rampant at Clayton Oaks. The medication distribution itself is sketchy at best. The residents are treated with no empathy or dignity. They are left to sit in soiled diapers. This facility has no knowledge of the proper care of Altzheimer and dementia patients. They are more conserned with projecting an opulent impression in the assisted living areas instead of focusing on safe regulated patient care. Luckily we descovered this after 5 months and are moving mom. Unfortunately anytime you relocate an Altzheimers patient there is some degree of decline. A consequence that our mom and family should not have to bear. Heartbreaking.

Don’t let the beautiful facade of the building fool you! For inside it’s walls you will find the rot of greed and the stench of apathetic management from the director’s office. Specifically, [name removed] management of the Med Techs and their extremely high turnover rate for these positions are a life and death issue that he will talk in circles about for hours while our family members suffer immensely. Instead of hiring experienced Med Techs, the person emptying the trash this week may very well be administering life saving medications to to your loved one next week. Of course these inexperienced housekeepers (”med techs”) are going to make serious mistakes that will affect the health your love one. ZERO STARS even though I had to give them one to be able to post this message! BE AWARE!

So rude. This community wouldn't let a member have her entire family of 15 over for thanksgiving. Not a family friendly atmosphere. Very uninviting. They charge enough to live there.

The is was not a good community for us in our experience. They were not able to supply the services that they said they could, so our loved one did not get the care that they needed, which was very unhelpful.

My mother lived at Magnolia Heights for a little over a month. From the onset, I knew it was the wrong choice. Her first night there, the pendant system went down (the button they wear around their neck to get help). I was told it would "hopefully be repaired the next day, and that I could take her home for the night if it made me feel better". There was no sense of urgency to get it repaired; it went down frequently during her stay. There were multiple medication errors; one medication was not given for 5 days (they let it run out after I offered to get it refilled myself), and another medication was doubled up on. There may be others I am unaware of as I was told by their head nurse (only RN) that, "just because a med is initialed as given doesn't mean it was given". They refused to give her a shower daily, and on the days that she was scheduled to have one, she would often have to wait two hours after being told "I'm coming to give you a shower". The cleaning scheduled was equally unpredictable; I never really knew if her apartment got cleaned and often would find trash on the floor when I visited. Also, the newspaper delivery system mystified me. She could never get her Chronicle subscription delivered promptly and frequently had to go looking for it. The ED blamed it on the Chronicle and said they should hand deliver it to each subscriber's room. Frightening idea for a "secure" building. In addition, getting fresh produce seemed to be a problem in the facility; it would appear that most of the food is canned or frozen, not fresh. Also, as a side note, they consider giving injections (like B12) "skilled nursing" and will not do them. In general, I found the management team to be lazy, apathetic, disorganized, uncommunicative and irresponsible. They made many, many promises that they simply did not keep. When approached about these, I was told that "my expectations were too high". On a positive note, it is a beautiful building (not so great location) and the care staff seems very sweet. Almost all of them are relatively new. I did feel like the caregivers were compassionate and sweet to my mom, and the activities director did a great job engaging my mom and making her feel at home. I moved my mom to another facility and it is in complete contrast. If Magnolia wants to succeed, they really need a new management team that is competent, caring and willing to work at improving things.

What a nightmare. One false move by your loved one and they are hauled out by the state. Two residents in three days were removed. This nursing staff does not know how to do their job. They are suppose to be professionals that can handle the residents here. Not so, they are sent to a lock-up in Tomball.

I would give them a negative ten! They don't keep their promises. They said that they had a doctor on staff that would be able to keep prescriptions refilled. They let two of the prescriptions run out. They told us our loved one was too tall to come back! They told us this the same day they were being released from the hospital. I have been there when you couldn't find a nurse attendant or management onsite to help. I have walked by the nurses station and seen prescription bottles just sitting out, where residents or anyone can get to them. They would never clean the room, take out the trash, or vacuum. They didn't do stuff to get them involved in things. They only have one group of staff, they have an RN but she takes care of several facilities, and everyone else that works there does the laundry, the roomcleaning, and the cooking, everything.

THIS PLACE HAS NO HELP. IT TAKES ABOUT AN HOUR AFTER YOU RING FOR HELP TO GET ANY HELP. THE DIRECTOR IS RUDE TO PEOPLE. THE FOOD IS NOT VERY GOOD AT ALL. I WOULD NOT RECOMEND THIS PLACE TO ANYONE . IT IS VERY PRETTY AND CLEAN BUT THE CARE IS SORRY.

this is a beautiful place, but is not run very good at all . Had to ring for help over an hour before anyone came to help.. I would not recommend it to anyone . They hardly have any help at night and on weekends. The food is not very good either. The head person of this place was very rude to a friend of mine.