The Aspenwood Company

Horrible place to live, if you fall into the category of needing any memory care assistance. Although a new facility, the extent of the mental illness is unhealthy for the unprotected, unknowing residents that also live there. It isn't safe to have your loved one left here and to assume they are being closely watched.

I strongly encourage you to look elsewhere if your parent is in need of any assistance. My mom was kicked out of Mapleshade while on hospice after living there for three years, at the same time we realized through hospice, not mapleashade, that she had a stage 4 bedsore on her sacrum(please google stage 4 bedsore). Hospice told us we needed to urgently move her, and that same day we were told she had to leave Mapleshade. We moved her to a residential care home urgently and my mother passed away three weeks later. The constant change in Executive directors here is horrible, the constant change in Nursing directors and their use of agency or temporary care givers is even worse. There were a few people that were great and cared for my mom, lovely people in the dining room, but now looking back Mapleshade should have contacted us 6 months or a year ago that my moms care needs were too great. We had a constant nonstop battle about cleaning her room, prescription drugs, doing her laundry. Our relative who visited my mom three times a week actually wound up taking my moms laundry home to clean because it was never done. The day my mom left, no one said goodbye to her. That day no one had changed her, given her any food or liquid and no pendants were found in the room. The day my mother arrived at her new residential care home - which was amazing- she had a urine and feces soaked diaper, a stage 4 bed sore and bedsores on her feet, skin breakdown on her neck, and arms. My mother had great care needs and we looked at this place to be honest with us and tell us when it was too much, but they did not. We never were even contacted by the Executive Director. Shame on them, shame on the management and the staff that let this happen.

My mother in law developed a stage 4 bed sore here. Do not put your loved one in this home!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!! [Name removed]

I recently had a conversation with the terrible manager of this place. I was told my Mom’s apartment floors will not be mopped and the bathroom will not be cleaned. I was rudely told they only do light dusting by [name removed]. We pay thousands for my Mom to live here. If she could clean her own bathroom and mop her own floors she wouldn’t need assisted living. We are looking for a new place ASAP with nicer management and better housekeeping. I’m disgusted.

This is a poor facility. Memory care employees are poorly trained and the unit is under-staffed. Very high turnover. Common area smells of urine.

A tale of two homes...This is a beautiful facility with good options for food, activities, and social interaction. Beyond the facade is a world of poor management and broken promises of care. I’m mortified that I ever rested well while my Dad was in The Villages at The Heights. Despite paying for upgraded care levels, we moved my Dad to a new home recently with two weeks of dirty laundry, a full urinal that had not been emptied, dirty clothes, diaper rash, a soiled diaper, etc.. He had not been bathed in a week. Many hourly workers were wonderful, but I’m still waiting on a response to my email to facility management in December 2017.

So rude. This community wouldn't let a member have her entire family of 15 over for thanksgiving. Not a family friendly atmosphere. Very uninviting. They charge enough to live there.

The is was not a good community for us in our experience. They were not able to supply the services that they said they could, so our loved one did not get the care that they needed, which was very unhelpful.

My mother lived at Magnolia Heights for a little over a month. From the onset, I knew it was the wrong choice. Her first night there, the pendant system went down (the button they wear around their neck to get help). I was told it would "hopefully be repaired the next day, and that I could take her home for the night if it made me feel better". There was no sense of urgency to get it repaired; it went down frequently during her stay. There were multiple medication errors; one medication was not given for 5 days (they let it run out after I offered to get it refilled myself), and another medication was doubled up on. There may be others I am unaware of as I was told by their head nurse (only RN) that, "just because a med is initialed as given doesn't mean it was given". They refused to give her a shower daily, and on the days that she was scheduled to have one, she would often have to wait two hours after being told "I'm coming to give you a shower". The cleaning scheduled was equally unpredictable; I never really knew if her apartment got cleaned and often would find trash on the floor when I visited. Also, the newspaper delivery system mystified me. She could never get her Chronicle subscription delivered promptly and frequently had to go looking for it. The ED blamed it on the Chronicle and said they should hand deliver it to each subscriber's room. Frightening idea for a "secure" building. In addition, getting fresh produce seemed to be a problem in the facility; it would appear that most of the food is canned or frozen, not fresh. Also, as a side note, they consider giving injections (like B12) "skilled nursing" and will not do them. In general, I found the management team to be lazy, apathetic, disorganized, uncommunicative and irresponsible. They made many, many promises that they simply did not keep. When approached about these, I was told that "my expectations were too high". On a positive note, it is a beautiful building (not so great location) and the care staff seems very sweet. Almost all of them are relatively new. I did feel like the caregivers were compassionate and sweet to my mom, and the activities director did a great job engaging my mom and making her feel at home. I moved my mom to another facility and it is in complete contrast. If Magnolia wants to succeed, they really need a new management team that is competent, caring and willing to work at improving things.

What a nightmare. One false move by your loved one and they are hauled out by the state. Two residents in three days were removed. This nursing staff does not know how to do their job. They are suppose to be professionals that can handle the residents here. Not so, they are sent to a lock-up in Tomball.

I would give them a negative ten! They don't keep their promises. They said that they had a doctor on staff that would be able to keep prescriptions refilled. They let two of the prescriptions run out. They told us our loved one was too tall to come back! They told us this the same day they were being released from the hospital. I have been there when you couldn't find a nurse attendant or management onsite to help. I have walked by the nurses station and seen prescription bottles just sitting out, where residents or anyone can get to them. They would never clean the room, take out the trash, or vacuum. They didn't do stuff to get them involved in things. They only have one group of staff, they have an RN but she takes care of several facilities, and everyone else that works there does the laundry, the roomcleaning, and the cooking, everything.

THIS PLACE HAS NO HELP. IT TAKES ABOUT AN HOUR AFTER YOU RING FOR HELP TO GET ANY HELP. THE DIRECTOR IS RUDE TO PEOPLE. THE FOOD IS NOT VERY GOOD AT ALL. I WOULD NOT RECOMEND THIS PLACE TO ANYONE . IT IS VERY PRETTY AND CLEAN BUT THE CARE IS SORRY.

this is a beautiful place, but is not run very good at all . Had to ring for help over an hour before anyone came to help.. I would not recommend it to anyone . They hardly have any help at night and on weekends. The food is not very good either. The head person of this place was very rude to a friend of mine.