The Aspenwood Company

Villages of South Hampton Buffalo Speedway location used pressure tactics on my 96 year old mother to sign a complicated 92 page lease while I was out of town. I have been handling her finances for 25 years. After suffering the impact of tropical storm Beryl, 7 days without power AND water at her current Independent Living facility, it was easy to entice her with talk about generators keeping the air conditioning, lights and water on, however, the way it was done was undermining and decieptful. My brother, wanting to help, took our mother there to check it out. The sales rep told her that they didn’t have a two bedroom apt for her at that moment but that if she gave them about [fee removed] for a memory care room (that she didn’t need or want) this would be what she needed to do to “jump” to the front of the waiting list. This created a dramatic sense of urgency for her to commit. She’s now locked into paying 2 months rent plus deposit [fee removed] for an apt she will never live in.

My loved one was previously a resident at Village on the Park Rogers and the experience at this facility was terrible for her. They transported my mom to the hospital three times in one day because their staff could not handle mom- they were obviously not trained as well as the staff at some of the other facilities are trained. I would never recommend Village on the Park Rogers.

Looks great. Staff turnover a real problem. Food is awful. And the staff steal. This is no place for Mom or Dad. My Dad is currently living there and is miserable. Terrible personal care. Hateful to the elderly. Staffing changes are constant. And they steal and take advantage of the elderly. Please pick your location carefully. This facility looks great, and they know how to sell their services. Beware. Go somewhere else..........

Complete and utter disappointment. We're leaving after 3 months. We would have left earlier if circumstances would have allowed. Some of the staff are very nice but staffing is short and most seem to be undertrained. We were told that pets are welcome but then learned that many of the staff are afraid of dogs and won't enter the room. This includes med techs and the housekeeper. This makes ensuring my parents get the meds they need almost impossible. The room was cleaned two times in three months and normally no one comes in the room to check on anyone as they are supposed to. Initially we had issues with the thermostat and couldn't control temp in the room. That took an act of congress to fix. I could go on and on but I'll just summarize by saying "one star. Do not recommend."

I would tell others that they they are severely understaffed so residents are not getting even close to the care that they should be or that you are paying for. I would not recommend them to others looking.

Horrible Choice for a relative who actually needs to be cared for. If your relative is still completely independent and wants to live in an expensive apt complex that feeds them then this could be a good choice. My relative was at this facility for 2 months and we paid over $50,000 for care during those 2 months. $30,000 of it was to the Triangle and then they required outside care to cover items that were in the Care Plan they agreed to upon move-in. I have since had my relative in a small group home a longer period of time, that is 1/10th the price and has 200% better quality of care.

Our loved ones were there for four months, and in the beginning the food was fantastic. However they made changes to their chef program and the quality really went downhill. The community can really improve on their medicine management, you have to use their pharmacy and you end up paying way more money. Also our loved ones did not receive their medication on time which resulted in our loved one ending up in the hospital.

We had an issue with medication for 3 1/2 months, and we did not find out until we put a camera in the room and notice it. I would not recommend this community to others. complaints were issues with the state.

I moved my husband out of Spring Creek Village because they completely neglected taking care of him during the COVID shut-in. Once I was able to get into the facility and see his room, I found it to be dirty and cluttered. Further, I paid extra to make sure he showered, took his meds properly, and changed his clothes. There were several days that he wore the same clothes and he wasn't showering. I was in his room at noon when the med tech came to give him his morning meds, including one that needs to be taken before breakfast. Although there is new management, changes did not happen fast enough to benefit my husband. Please do not place your loved one here.

This community is terrible. We've had several directors and staff changes. The food here is not fit to eat. The director sits in her office, works on how she can earn a bonus and cares less about the residents. We don't even get 2 local channels of TV and several more. Please don't send your loved one here. They won't get the care they need and it's not fair to them.

I'm very upset at Spring Creek Village. They called me and told me my mom had bumped her head. So I went to the community and when I got there I could see that her arm was swollen. They did not even put an icepack on it. I took her immediately to an emergency medical clinic. When we were deciding on moving her here I had told them that she was a fall risk. They said they had gotten her up and then went to get other residents up leaving her alone. She is now home with us.

My poor mother is a resident at this facility and every single time she gets adjusted to a new person and bonds with that person, POOF! they no longer work there. I do not know what the issue is, but that Director needs to get his stuff together and make the staff happy. I do not know whether it is a pay problem or what but this is getting to be too much. And why is it always the good people? They are keeping the bad ones. We will be looking for another place to stay.

Our loved one is not happy here, and neither is the family! It seems like they really don't have their stuff together here. They are not very organized at all. The food is horrible!! There was a man that threw his plate on the ground, it was so bad! Nothing is fresh - it either comes frozen or pre-made. There are no cakes or pies for dessert. There's no flavor and no freshness, and it's just terrible! The ladies that serve the food are not servers. Also, there are no activities here! You could hear a pin drop in the dining hall. There's no buzz, or social interaction. The nurse's station is down a long hallway. Sometimes, they come, sometimes they don't. They empty trash throughout the week, but not on weekends. They charge for every little bitty thing. The staff are all very friendly, but they're really not very helpful. They are sweet, but you really don't get much help from them. It really seems like they weren't ready to open when they did.

They have a memory care unit which is where my husband was. They said they knew what his condition was and that they could handle him. They were not able to care for him and they sent him to Oceans. I noticed when we would visit that the residents were all just sitting there, not walking or talking almost like they were drugged. I would not recommend the memory care unit to others looking.

Not a good experience.

Horrible place to live, if you fall into the category of needing any memory care assistance. Although a new facility, the extent of the mental illness is unhealthy for the unprotected, unknowing residents that also live there. It isn't safe to have your loved one left here and to assume they are being closely watched.

I strongly encourage you to look elsewhere if your parent is in need of any assistance. My mom was kicked out of Mapleshade while on hospice after living there for three years, at the same time we realized through hospice, not mapleashade, that she had a stage 4 bedsore on her sacrum(please google stage 4 bedsore). Hospice told us we needed to urgently move her, and that same day we were told she had to leave Mapleshade. We moved her to a residential care home urgently and my mother passed away three weeks later. The constant change in Executive directors here is horrible, the constant change in Nursing directors and their use of agency or temporary care givers is even worse. There were a few people that were great and cared for my mom, lovely people in the dining room, but now looking back Mapleshade should have contacted us 6 months or a year ago that my moms care needs were too great. We had a constant nonstop battle about cleaning her room, prescription drugs, doing her laundry. Our relative who visited my mom three times a week actually wound up taking my moms laundry home to clean because it was never done. The day my mom left, no one said goodbye to her. That day no one had changed her, given her any food or liquid and no pendants were found in the room. The day my mother arrived at her new residential care home - which was amazing- she had a urine and feces soaked diaper, a stage 4 bed sore and bedsores on her feet, skin breakdown on her neck, and arms. My mother had great care needs and we looked at this place to be honest with us and tell us when it was too much, but they did not. We never were even contacted by the Executive Director. Shame on them, shame on the management and the staff that let this happen.

My mother in law developed a stage 4 bed sore here. Do not put your loved one in this home!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!!

Hello Spring Creek Village Management? Do you just send out canned responses by corporate or do you address the very serious issues raised in my post? Just curious...... I decided not to return my parents to this place after my father suffered a heart attack from all of the physical demands related to the bathing and dressing of my mom because Spring Creek Village failed repeatedly to deliver the “higher need” levels of service they promised. So he did it himself After providing a 30 day notice of move out, apparently Tab / management decided to have their attorney send me a demand letter for @$6500 with no supporting documentation ....nice!!!!! DO NOT expect to receive advanced levels of care as your parents transition from independently bathing, dressing to needing assistance. This is NOT an Assisted Living facility My parents repeatedly commented that they believed they were understaffed, under- equipped and inadequately trained to deliver what they claimed they could.... I recall my father falling in the bathroom and pressing his emergency call button and later telling me that he laid on the floor for TWO HOURS before anyone came to help!!! My dad told me the staff’s only comment was that they were very busy that morning.... The building is very pretty though!!!!! [Name removed]