The Arbor Company

I am happy with the services my husband has at The Vantage. My only worry is that the food is not hot when reaches the fourth floor

The Harbor is a beautiful facility, and we had high hopes for it being the right place for our loved one. We caution you to stay fully involved in the management and care of your loved one if you choose this facility. We recently moved our loved one from The Harbor for many reasons, but most importantly, over medication issues. Meds were ordered in an eractic way, and I made many calls attempting to understand. Upon moving our loved one, we learned that one of the reasons for a declining attitude was due to not receiving an important medication. Meals were also taking a great deal of time to be served with the order then being cold and many times wrong. Transportation was an issue if you choose not to use the house doctors. The lobby is cold and uninviting. Don't expect a staff member to speak to you. You're paying a great deal and not receiving top dollar care. Our disappointing experience meant we were not getting what felt we were paying for. Know that there will be an annual increase.

Assisted and Independent (2nd/3rd Fl) seems to be very good. If you can walk, take care of yourself and still perform the basic necessities of life that might be the place to be. Memory care on First floor another subject, poor . As nice and loving as the caregivers are in Memory care they are not properly trained in all the different varieties of care needed, especially dementia patients. It's not their fault but corporate that hasn't provided them with the proper training. Would strongly recommend if you are thinking about putting your loved one in the memory section of this facility that you spend 2 or 3 days on different shifts in it to decide for yourself. The staff is hard to keep in memory care and it's a revolving door for getting good employers and keeping them on a long term basis. They also do not have a registered RN on site.

It is still a work in progress for us here at this community. My mother for the most part is doing well, but I do have my concerns about this facility. The medical staff needs improvement. They have a doctor onsite, but it seems like he has a lot going on. My mother doesn't seem to get the care she needs. She says the staff is slow to response when she needs help. The staff is very caring, and trying their best.

Felt and smelt like a nursing home.

Our family member has been a resident for several months and we have noticed significant employees turn over leaving us wondering what is really going on? They are always short staffed and the 10 min response time guarantee is not being adhered to however they will insist it is. They promise the world but can't deliver and not accommodating. Beware and don't be fooled by the esthetic.

Brand new and beautiful. Only 7 residents out of 28 so far. Not sure about handling Dad's tough behavior.

My parents were living in the assisted living apartment. While the apartment and facility was nice the level of care was not what I expected. The staff was friendly but extremely over worked. In the 2 months they lived there I had to do laundry 4 times - staff would stop by and ask my mom (who suffers from cognitive issues) if they had laundry to do- of course she said no and they would move on. The facility needs to take more care in fall prevention as well. They spent a lot in cosmetic refurbishing but with seniors you need to focus on residents. You don’t get many second chances. I regret moving my parents to this facility. My dad was in the ER 4 times in the month of May. Needless to say I moved them out. If you visited in the weekend it was a ghost town - scary that you could often walk the halls and not see any staff around. Call button response time was well over 20 minutes.

The food in the dining room is terrible. The limited menu is repetitive with no real options to choose from.

Really bad "gourmet" meals Management really lies to prospective tenants Really way overpriced No medical facilities Tenants move in and then out

Both parents started out in Assisted Living at Atria and transitioned to Memory Care after a year. Once in that unit, we had constant problems. Both parents contracted skin infections (scabies) from unsanitary conditions. Laundry was not done frequently ($80/mo) and my parents would often wear other residents clothing. Clothing disappeared. Sheets and towels were rarely their own despite being well marked. We had to follow up constantly with management for medical attention. Looks lovely at first glance but dig a little deeper.

I have lived here for 2yrs. The first year was wonderful. This past year it has gone down hill terrible! Short staffed,food horrible! Running out of food to be served, no syrup when they have waffles on menu, sloppy Joes with cold hard onion rings plus hush puppies? Which are hard outside and gummy inside (why hush puppies?) we don't like any of it. Then take leftovers sloppy Joe and make spaghetti with it. We have soup 6 or more times a week. seniorsThey take Care givers and make them Med.techs. Residents are getting more upset each day. They even ran out of cups they use to give water in when giving meds.

Nice-looking building and some of the staff are wonderful, but they raised the monthly rent almost 10% every year (30 days notice) and there is very high staff turnover. Don't try to contact corporate with any issues - contact info not to be found anywhere. We moved mom out. I have years of billings and correspondence to confirm that mom lived there.

First, We needed to go to a facility where we needed full care for my wife, because I needed to heal from a hernia operation. We were assured that Arbor Terrace could provide this care. Our impression of the facility is very positive. The surroundings are great and very clean, the people are friendly, very homey and friendly place to be. Since I would be unable to care for my wife, it my understanding that all I had to do was signal for help, and someone would be there to provide this help within a maximum of 10 minutes. To our disappointment, that was not the case. We would usually have to wait 45 minutes or more. When I asked the aide why it took so long to respond to our call, she said that she was busy helping someone else. I told her that I understood that when she was busy, she was to call another aide to attend to our call. He response was, they are busy also. During our stay we had two emergencies that the response time that 45 minute wait. The wait time is especially bad is during meal time, when the aides are transporting residents down to the dinning room. If someone has an emergency during that time, they could be I real trouble.

I was not very impressed with the tour I had taken of this community. I did not get a warm cozy feeling from it and felt like I was walking into a hotel when I arrived. Everything just felt very temporary not like somewhere I would want my mother to live long term. I also thought the lady who gave me my tour [Removed] could have done a better job. She was not very knowledgeable and seemed to rush us though.

Arbor Terrace is a well appointed facility in Lanham, Maryland, which boosts of scheduled activity offerings, dining choices and internal services. While the staff is very nice, there seems to be few of them. No one monitors resident water intake, food consumption, or regular well being. One family reported that their Mother had to be hospitalized four times in one year for dehydration. When we insisted that the 'nursing' staff monitor and encourage our parents water consumption, the excuse that was given is that they did not want to interfere with patient's rights. When our mother fell, they could not tell us how long she had been on the floor of her room as there is not a system for recording consistent room checks.

Dogwood forest has staff that are rude. They do not want your loved one coming back to their facility if they get sick. They would rather them go to a nursing home or out on the street before they will let them come back. No heart whatsoever. We will be looking for a new place for our father.

All fluff. The staff does not seem to know what is going on. They seem very confused. Not impressed. Not impressed at all. Arbor Terrace Crabapple portrays a very "hands on" and "on top" of assisted living but it is lacking in all respects. My in laws have been there a while and it has not changed Sad for such a high cost of assisted living.

I cannot recommend this facility. Our experience has been extremely disappointing. The rooms and common areas were often not as clean as they should have been, and the overall quality of care has been far below our expectations. We repeatedly raised concerns with management through emails and conversations, yet the same problems continued. Basic care, including hygiene, meal assistance, and timely attention to our loved one, was inconsistent and often inadequate. As a family, it has been heartbreaking to witness. Communication was poor, and instead of working collaboratively to resolve our concerns, we often felt dismissed. Every resident deserves compassionate, respectful, and attentive care, and unfortunately that was not our experience. I sincerely hope the facility takes meaningful steps to improve the quality of care they provide to their residents and their families.

Is there a minus 5? Terrible experience and I have moved my Dad out. They were dishonest up front about cost, moved him twice, food was terrible, another resident was stealing from him and they refused to address it, slow to respond to residents in distress, the entire Bridges wing always smelled strongly of urine. It was horrible.