The Arbor Company

I felt like they could have been much more communicative and informative during the touring and sales process. If you don't ask questions they won't give you important information, and when it was time to sign the papers I felt like there were a lot of surprise fees that they hadn't mentioned at all until that point. I think it all comes down to the training of their sales staff.

Our loved one was put in memory care at the last minute. She was being discharged from rehab and we didn't have time to change where she was going. It was a disaster... she didn't belong there. She couldn't make any meaningful friendships, participate in all the activities that we were sold on, or have a choice about her meals. She was lonely and felt unsafe with the unpredictable nature of the other residents. When we asked for a reassessment after a few weeks (at the urging of our visiting nurse, PT, and even some of the staff), we were met with opposition from the head nurse and administrators who did not take the time to get to know her. After we said we would move her, they said they would consider putting her in the Bridges unit. Our loved one just wanted out at that point... she didn't trust them. We moved her to another facility where she is very happy and independent in assisted living.

To be fair, the scores will be for the memory care section which is very different from the rest of the facility. Mom was more cognitively aware and highly functioning than anyone else in memory care and she wasn't able to participate in the assisted living activities or go over that side of the facility which is much larger and nicer . It didn't end up being a good fit for her. I think to make sure you look at the residents and observe the staff interactions with the residents as much as the facility itself or the accommodations. A lot of sales people are good at their jobs and can make it look like the lovely looking facilities and the amenities are the most important part.

Arbor Terrace is a beautiful place but I cannot recommend it. It is very expensive. The care is lacking because of small staff. My wife was expelled for trying to get out. We were told she had to leave and while my wife had covid. So I had to move her to the Hospital until we found another facility. I was never comfortable with this place. They required that I hire extra person just to watch her.

The food quality has dropped tremendously in the past few months. It's rarely edible. The administration is not trustworthy. Incorrect billing and assessments done on my mom without my knowledge. Staff lost paperwork including financial information for a while..finally found it. Some staff extremely nice others can't be trusted.

Our stay here was short lived unfortunately. Mom moved in with the explanation that she would be a fall risk. Of course we were told this was not a problem. She had several falls inc one while the only staff was washing dishes instead of monitoring. After approximately a month it was strongly suggested (with the hint of or else) to me that it would be a very smart idea to hire a private duty sitter for mom. 8 hrs a day every day should be enough. Someone to sit next to her and remind her not to reach or try to get up. A bargin at only $[fee removed] dollars an hour out of pocket on top of the high fees already required for her stay. The true issue is that there really wasn't a whole lot of active programing. Everytime I visited all the residents were all parked in front of the television like zombies. Mom was bored and so kept attempting to find something to do and in doing so would fall. Everyone was nice but I wish they were honest from the start that this was more than they could handle.

The food is way too salty and they won't do anything about it. The run out of food all the time, too. The same issues come up every month at the resident council meeting. Some aides are very good, some are not. Don't be fooled by how nice things look.

The dining room is the biggest issue. They use way too much salt. They don't work with any special diets . I highly recommend Arbor Terrace, but the dining just needs to be more flexible to accommodate special needs that seniors often have. It's a super nice place, and extremely safe. That was a high priority for me given the locations of many other facilities in the area.

Many of the staff were friendly, but my mother is definitely a more difficult person with dementia to deal with and some staff seemed afraid of her and others seemed to almost antagonize her. They didn't seem familiar with dealing with behaviors common to many dementia patients. When my mother would try to take a phone to call 911 to complain that people were stealing her things, staff would try to grab the phone from her and tell her that she couldn't use the phone. In her new place, this happened one time, they asked my mother why she wanted to use the phone and when she said that someone stole her things, the staff member sympathized with my mother and said I will take care of that for you. You need to sit down and relax and let me handle it. I'll get you a cup of coffee. My mother must have felt heard because she calmed down and then forgot all about it. I've watched them distract and redirect others in my mother's community. I think Arbor Terrace is a good place for people that only exhibit mild behaviors with their dementia. To be fair, you should know that my mother ended up hitting an aide with a cane when she was told she couldn't use the phone. The police were called and they took my mother to emergency. She then went to a geriatric psychiatric facility. I was called by Arbor Terrace almost daily by the staff asking me to come to either calm my mother down or help the med tech give my mother her medication. Arbor Terrace is more expensive than [community removed] I have only been called twice from the [community removed]. Once because my mother fell, and then again when another patient hit my mother. Their staff treat the people in memory care with respect.

They really need better trained aids and to improve on the current nursing staff. They also could use a better chef and menu choices. More activities would be nice involving lectures, or making different hand crafted things. Based off of the experience, I would no recommend The Solana Doylestown to others at this time.

I absolutely would not recommend to others. 1. My biggest concern is they constantly have multiple elevators out at a time. This is a safety issue that is very concerning. 2. The restaurant food is horrible, since she moved in the meal quality has deteriorated and the portions have gone down significantly. 3. There is no control over their staff of who has keys to the residents apartments and that is very concerning. 4. They have had to close the restaurant on more than one occasion because did not pass health inspections. 5. I have on many occasions walked through the front door in the evenings without registering when there was no one at the front desk or even when there was, they never asked who I was or why I was just walking in. That is concerning that anyone can just walk in and head to the apartments. 6. Based on the contract there are designated smoking areas, however management has allowed one specific resident to smoke in her apartment, which is against policy and a safety concern. Management has told the residence on the floor for months they were going to do something about it, but the lady still continues to smoke like a chimney, the halls real of smoke, there are people that have health issues that this is impacting, yet it is still allowed. 8. The doggie park is a hazard, they now it about every two weeks and is full of mud and uneven which is unsafe. 9. At the residence monthly meetings the above issues get brought up every month and the management does nothing.

My sister and I had to quickly move my ailing mother into assisted living with promises of therapy, medications, and entertainment. Instead she is stuck in an apartment with no balcony 200 yards from anything. If something were to happen God knows. The prices are obsene, and the medical staff excluding a nurse or two are terrible. Look elsewhere please

My parents are paying over [fee removed] a month for both of them to be there. I think we should expect that everything be at least adequate, however, it is not. We like the engagement staff, they are all hard workers and they do a good job. The main problem with the facility is the inconsistency in care to my parents. It all depends on which staff members are on duty. Many of the staff members are inadequate some very, very good. So it's the lack of consistency that it's the problem. Also, the management does not respond appropriately to our concerns. They often have excuses and never take any responsibility for things that go wrong.

A lot of the original staff that was good is gone. There is a lack of compassion and care among the care partners. Very slow response times when asking for help. Care partners give you attitude and they manage themselves. Overnight shift will leave your loved one in danger. I have witnessed up to an hour to answer a call for help. Repeated complaints to management have gone unheard. For fear, I am moving my loved one out. Don’t let the pretty pictures fool you, especially the pictures of elegant meals that I have never seen

I feel some workers care. However, there is a lack of accountability and training for aids. There is a lack of ability or willingness to showcase to loved ones that their family member is being watched and cared for with the fees you are paying. They lack influence in memory care to ensure loved ones are showered per the contract. Arbor does not shower the resident regularly or ensure that they get to the table to eat. The food in memory care is an after thought. These residents still enjoy food. They have no proof that they check on loved ones during the night. They are not proactive in addressing medical issues. The nurse practioner is not very good. The marketing individual cares more about the look of the place than caring for residents. The director is all about the profit and shows no signs of caring. These are loved ones and the family members deserve the comfort and confidence that they are cared for properly. This facility has declined in their care capability.

There needs to be a category for communication. I would tell others looking into Arbor Terrace Mount Laurel to make sure and stay on top of things if you have to put a parent in memory care. Understand how they are evaluated.

I had a scheduled tour at Arbor Terrace Peachtree City, but the person who was designated to give the tour was not prepped and prepared for me at all. I didn’t even get to see a room. And I didn’t really get to see much of the facility at all.

We're not really happy with The Solana. The residents are allowed to mosey about the facility on their own as they please. We thought there would be more care. The food is lousy. Everybody complains about it. And they're a paying a lot of money for the food that they're getting.

Arbor Terrace Shrewsbury was a gorgeous facility, but it was not the place for my loved one. They described themselves as a high end hotel with a medial back end. I needed something that was a medical front end and not so fancy. Also the person I met with for the tour was a little catty with me about the other places I was going to see. It felt like an elitist environment, which I did not appreciate. It just didn’t feel like the right place for my loved one to thrive.

It was not a good experience. It took an hour to get the food, and it was okay. They had a few activities. They are understaffed.. My loved one never received their medication, which was expected since we paid for medication management.