The Arbor Company

Is a little more on the expensive side, due to COVID there have been no activities in the last six months, but before they had arts and crafts, bingo, themed holiday parties. They would go out to restaurants and casinos. The food at this community can use a lot of improvements. Most of the food is very salty, a lot of carbohydrates and desserts. The room our loved one is in is nice, it was totally re-done before move in. Its a studio type apartment. the location is great its very close to home which we really liked.

It’s a very beautiful community. The rooms are fairly spacious and I feel like the aides are very nice and responsive. The nursing is only fair as the director of nursing can be a little harsh and inflexible. Other than that the rest of the staff have been a pleasure to deal with.

I feel they over promised what they could provide in physical care. The food was good. The room sizes were good. There was a disconnect between the nursing staff and the director of nursing in terms of patient condition.

Bathrooms to close to living space

My 1st impression was good however when we returned with my mother and had lunch it was a real disappointment. The fod was horrible (who can screw up a grilled cheese?)and the service was poor. The corridors smelled like cigarette smoke.The apartments weren't too bad but not good enough for my mom. Considering the cost I have seen nicer. The greeting staff and others were very nice. I feel the residents were much older than what we are looking for.

The facility is relatively new and kept very, very clean. The Staff is friendly, (everyone says hello), seem to genuinely care, (not everyone is warm and fuzzy but) and they check in on their clients regularly. unfortunately considering that rooms start at over 4000 a month The food is basically terrible, when they mention locally sourced food, which would intimate, fresh local vegetables, I have never experienced it. The vegetables to me look as if their canned or frozen and overcooked. It's really too bad as many of the employees are so nice but the food issue or or reaction to any changes that need to be made

Arbor Terrace was a nice clean facility. They have assisted living and Memory Care. Everyone was nice. The residents were happy and smiling. When I toured the memory care facility clean and well-kept. What I did not like was the rooms did not have a shower in the bathroom. They had a communal Spa type shower room with several large stalls. My mother would not be comfortable with that.

It is a difficult decision for a family to place a loved one into memory care once their dementia has progressed. We chose Harbor Chase based upon the atmosphere and caring staff, unfortunately it is very expensive and additional costs keep coming up. Just another example of an industry that prays upon the elderly and their family's emotions during trying times.

does not accept medicaid when her funds run out

Nice facility. Clean. Friendly. Assisted Living with Memory Care Wings. We’re looking for something smaller, more intimate for Mom.

Courteous, respectful, but the staff. Clean facilities. Offers many activities for residence. Food below average. We can [Name removed] behind average because of the staff. Growing pains because of a change in our leadership – hopefully they will be resolved.

Only independent living: 80 apps, 72 occupied. Currently finishing a renovation. We saw more workers than residents. Need to revisit when work is done. Fitness area is trivial. Library is tribal. Meals: breakfast, soup at noon and full dinner. Fronts on 6 lane highway. Not much area, that we saw, around the building. The walking group crosses into an adjacent townhouse development and walks the streets. Parking is outside. The model apartments are roomy, full kitchen with dishwasher, in/unit washer and dryer. If we gave up our, we'd need transportation to a suitable fitness center, like the Reston Y. Will revise if we don't don't find a higher rated (ours) facility.

We went on August 4. They were very busy. They were unable to answer some of our questions. We have decided not to go with them. Prices are to high.

Very nice facility but lax security.

Looked good on the outside, but didn’t feel warm. Overpriced.

We toured here while looking for a place for my loved one. This community was a little more pricy than others we had seen, and it was newer, so it looked very nice. However, we saw The Sheridan right after the hurricane hit, and this community was a sort of sanctuary for residents in other communities. There were a lot of people who were not usually there, so it seemed overcrowded.

Very nice facility with a faith based orientation (which I like). Unfortunately, the rooms are too small for my parents needs, and they just have kitchenettes.

Assisted and Independent (2nd/3rd Fl) seems to be very good. If you can walk, take care of yourself and still perform the basic necessities of life that might be the place to be. Memory care on First floor another subject, poor . As nice and loving as the caregivers are in Memory care they are not properly trained in all the different varieties of care needed, especially dementia patients. It's not their fault but corporate that hasn't provided them with the proper training. Would strongly recommend if you are thinking about putting your loved one in this facility that you spend 2 or 3 days on different shifts in the memory care unit to decide for yourself. The staff is hard to keep and it's a revolving door for getting good employers and keeping them on a long term basis.

I am doing okay since moving here. I am doing some of the activities not much but the residents seem nice enough. The staff is friendly and helpful when needed. The food is okay.

I toured Harbor at Lakeway and it seemed like an older establishment and a little worn. It was a bigger community. I didn't think my loved one would get enough attention.