The Arbor Company

The food is way too salty and they won't do anything about it. The run out of food all the time, too. The same issues come up every month at the resident council meeting. Some aides are very good, some are not. Don't be fooled by how nice things look.

The dining room is the biggest issue. They use way too much salt. They don't work with any special diets . I highly recommend Arbor Terrace, but the dining just needs to be more flexible to accommodate special needs that seniors often have. It's a super nice place, and extremely safe. That was a high priority for me given the locations of many other facilities in the area.

Many of the staff were friendly, but my mother is definitely a more difficult person with dementia to deal with and some staff seemed afraid of her and others seemed to almost antagonize her. They didn't seem familiar with dealing with behaviors common to many dementia patients. When my mother would try to take a phone to call 911 to complain that people were stealing her things, staff would try to grab the phone from her and tell her that she couldn't use the phone. In her new place, this happened one time, they asked my mother why she wanted to use the phone and when she said that someone stole her things, the staff member sympathized with my mother and said I will take care of that for you. You need to sit down and relax and let me handle it. I'll get you a cup of coffee. My mother must have felt heard because she calmed down and then forgot all about it. I've watched them distract and redirect others in my mother's community. I think Arbor Terrace is a good place for people that only exhibit mild behaviors with their dementia. To be fair, you should know that my mother ended up hitting an aide with a cane when she was told she couldn't use the phone. The police were called and they took my mother to emergency. She then went to a geriatric psychiatric facility. I was called by Arbor Terrace almost daily by the staff asking me to come to either calm my mother down or help the med tech give my mother her medication. Arbor Terrace is more expensive than [community removed] I have only been called twice from the [community removed]. Once because my mother fell, and then again when another patient hit my mother. Their staff treat the people in memory care with respect.

I absolutely would not recommend to others. 1. My biggest concern is they constantly have multiple elevators out at a time. This is a safety issue that is very concerning. 2. The restaurant food is horrible, since she moved in the meal quality has deteriorated and the portions have gone down significantly. 3. There is no control over their staff of who has keys to the residents apartments and that is very concerning. 4. They have had to close the restaurant on more than one occasion because did not pass health inspections. 5. I have on many occasions walked through the front door in the evenings without registering when there was no one at the front desk or even when there was, they never asked who I was or why I was just walking in. That is concerning that anyone can just walk in and head to the apartments. 6. Based on the contract there are designated smoking areas, however management has allowed one specific resident to smoke in her apartment, which is against policy and a safety concern. Management has told the residence on the floor for months they were going to do something about it, but the lady still continues to smoke like a chimney, the halls real of smoke, there are people that have health issues that this is impacting, yet it is still allowed. 8. The doggie park is a hazard, they now it about every two weeks and is full of mud and uneven which is unsafe. 9. At the residence monthly meetings the above issues get brought up every month and the management does nothing.

My sister and I had to quickly move my ailing mother into assisted living with promises of therapy, medications, and entertainment. Instead she is stuck in an apartment with no balcony 200 yards from anything. If something were to happen God knows. The prices are obsene, and the medical staff excluding a nurse or two are terrible. Look elsewhere please

My parents are paying over [fee removed] a month for both of them to be there. I think we should expect that everything be at least adequate, however, it is not. We like the engagement staff, they are all hard workers and they do a good job. The main problem with the facility is the inconsistency in care to my parents. It all depends on which staff members are on duty. Many of the staff members are inadequate some very, very good. So it's the lack of consistency that it's the problem. Also, the management does not respond appropriately to our concerns. They often have excuses and never take any responsibility for things that go wrong.

A lot of the original staff that was good is gone. There is a lack of compassion and care among the care partners. Very slow response times when asking for help. Care partners give you attitude and they manage themselves. Overnight shift will leave your loved one in danger. I have witnessed up to an hour to answer a call for help. Repeated complaints to management have gone unheard. For fear, I am moving my loved one out. Don’t let the pretty pictures fool you, especially the pictures of elegant meals that I have never seen

I feel some workers care. However, there is a lack of accountability and training for aids. There is a lack of ability or willingness to showcase to loved ones that their family member is being watched and cared for with the fees you are paying. They lack influence in memory care to ensure loved ones are showered per the contract. Arbor does not shower the resident regularly or ensure that they get to the table to eat. The food in memory care is an after thought. These residents still enjoy food. They have no proof that they check on loved ones during the night. They are not proactive in addressing medical issues. The nurse practioner is not very good. The marketing individual cares more about the look of the place than caring for residents. The director is all about the profit and shows no signs of caring. These are loved ones and the family members deserve the comfort and confidence that they are cared for properly. This facility has declined in their care capability.

There needs to be a category for communication. I would tell others looking into Arbor Terrace Mount Laurel to make sure and stay on top of things if you have to put a parent in memory care. Understand how they are evaluated.

I had a scheduled tour at Arbor Terrace Peachtree City, but the person who was designated to give the tour was not prepped and prepared for me at all. I didn’t even get to see a room. And I didn’t really get to see much of the facility at all.

Arbor Terrace Shrewsbury was a gorgeous facility, but it was not the place for my loved one. They described themselves as a high end hotel with a medial back end. I needed something that was a medical front end and not so fancy. Also the person I met with for the tour was a little catty with me about the other places I was going to see. It felt like an elitist environment, which I did not appreciate. It just didn’t feel like the right place for my loved one to thrive.

It was not a good experience. It took an hour to get the food, and it was okay. They had a few activities. They are understaffed.. My loved one never received their medication, which was expected since we paid for medication management.

The independent living area is beautiful. While it's listed as a gated community, the gates are always up during the day so that anyone can drive in. The assisted living entrance has pots with dead plants in them. The trees in the parking lot are so overgrown, it is difficult to get out of ones car. There really is no "ambassador" service and most people who move in are left to find others to meet and talk with. It's very sad. When it was Atria, it was more inviting and people seemed to care a bit. Now, it's very disheartening when we visit my father. People who have cams in their room are told to post it on their doors. We do my father's laundry because often items were missing. Others visitors take their loved ones' laundry home - as do we. They had said they were switching to a better cable service - that was nearly a year ago. People have issues with phone calls - their only lifeline to their families. It's very sad.

When we moved mom in the quality of care was exceptional. Over the past 2 months it has gotten worse and worse. Too many staff members leaving, residents are unhappy.

While they have MANY good people working there, who really care about the residents, we were “lied to” and had to move my Mom. I’m sharing this in hopes of preventing others from having to go through the same pains and hassle. Their food and food service was very substandard, which was a BIG misrepresentation, during their sales pitch. Much of it canned and always served on styrofoam with plastic utensils. Their sign in/accountability system is cumbersome and inefficient. And most importantly, they couldn’t seem to pay close enough attention in administering my Mom’s many medicines and because of that, the meds most likely were frequently not working properly. Don’t make the same mistake we made. Look around. There ARE better places in the area.

For me the tour gets a 2 because it was not going to work out for my needs. There are cottages for independent living but they are far away from everything. You have to drive to go eat, to go to activities, etc. It is just far away from everything. They also did not have a lot of handicap parking spaces available.

Arbor Terrace was a very beautiful place, it was all marble and you could eat off the floor. Some may like this, but to me it felt cold and we were looking for something more homey. Also it was empty and I did not see any staff which was something that was important for me.

The management team is very good, but the friendliness of the staff can vary depending on who you talk to. The head nurse is not the most friendliest - doesn't give off that warm and fuzzy feeling. They have recently gone through owner changes so there is some internal communication issues, and because of that their evaluation process might not be the most accurate. At the moment it is not running as smoothly as we would of hoped, but we still are comfortable with our loved ones being there. The place is very clean and well kept, and the receptionist [name removed] is tremendous, she really goes out of her way to make our family feel welcomed.

I changed my review from 5 stars to 2, after contacting corporate and got NO response. The food has gone really, really bad. It improved for a while last year while an executive from corporate worked there, then went down to worse than ever. The residents ALL complain about it to each other, but are sadly too intimidated to complain to the cook and management. And the management takes advantage of their intimidation. What do seniors have to look forward to as much as a tasty meal? Well, not here they don't. When I visit mom end of September I'll take her and her friends to check out better homes for them. They deserve to get what they're paying for, and here they no longer care. Don't move in here.

I changed my review from 5 stars to 2, after contacting corporate and got NO response. The food has gone really, really bad. It improved for a while last year while an executive from corporate worked there, then went down to worse than ever. The residents ALL complain about it to each other, but are sadly too intimidated to complain to the cook and management. And the management takes advantage of their intimidation. What do seniors have to look forward to as much as a tasty meal? Well, not here they don't. When I visit mom end of September I'll take her and her friends to check out better homes for them. They deserve to get what they're paying for, and here they no longer care. Don't move in here.