The Arbor Company

I wish they would do more for those that come and have a hard time adjusting like counseling etc even if it was offered and had to pay for it) but the care for Assisted Living and memory care may have been where mom should've gone but she wouldn't have gone to that side even if we would've suggested it.

Only the food got a lower number. It's good, just not many choices. After 1 year there my parents have run thru the menu. All staff are very sweet and accommodating. The facility looks very nice with courtyards and balconies and porches for sitting and enjoying the outdoors. It is also a Memory Care so if needed, your loved one does not need to move to another facility-just to get he Memory Wing.

What we like the most about the community is the Caring, friendly staff. Yes, I would refer to others

You cared for my sister in her worst moments. For that I am forever grateful.

Very helpful to someone new to senior care living! Room sizes and amenities offered were excellent!

Arbor Terrace has been amazing and was the perfect place for mom. From the red carpet on her first day - to the everyday dedication and care for mom. The nurses and all the staff are professional and provide family like care to each individual - specifically the Memory Care Unit - outstanding Service !!! It was a blessing that I found this place. I would highly recommend it to family and friends.

The staff at Arbor Terrace is exceptional. Our mother was well cared for and very happy to be there. As her life became more difficult, the transition to Memory Care was as seamless as could be. Our family is very grateful for the attention and care provided by Arbor Terrace Norwood.

I like the availability of the personnel and the question answering. The food can use improvement. Yes, we would recommend Arbor Terrace Shrewsbury to other families based on the experience so far.

The memory unit director was very attentive and would respond quickly. Daily activities, beautiful outdoors available.

My father has been a resident at Arbor Terrace for 3 months and the personalized care he has received has been beyond my exceptions over and over. The kindness, decoration and commitment to ensuring my father's comfort 2 long with medical and emotional needs are met has been exceptional. [name removed], [name removed],,[name removed],[name removed]and so many other caregivers go out of their way to care for my dad. Thank you so much.

Everyone here is super caring and supportive for our DAD. We appreciate everything they do here to make him feel cared for and at home. They welcomed his companion [name removed]. They are always available for questions and help whenever you need. Wish he could play bridge like he wanted but he appreciates the quality food and companionship.

The staff is very responsive and that makes me comfortable with my mother living at Arbor Terrace. I live out of state and I can rest knowing the staff is easily accessible and responds promptly to my concerns.

The former facility my loved one lived closed and were in a situation for had a short notice before a move was needed. The Preserve at Palm Aire went to and beyond my expectations of making an easy transition into the new apartment.

The staff and workers are friendly, efficient, and helpful. The residents are welcoming to all new residents. There are lots of great activities and trips. A great place to live.

I would give all of them a five. I am extremely happy with the care and services my parents receive and would highly recommend it to anyone.

What I like the most is that it does not seem like an assisted living community. It is clean and modern. It could improve communications about difficulties loved ones are experiencing by giving more real time feedback. And while most of the staff is very professional, we've experienced very unprofessional behavior from time to time from weekend staff.

What we like the most about Arbor Terrace Lakeway is that the staff makes the residents feel like family. The food is also fantastic. We would absolutely recommend this community to other families. I think it's the best one in the Greater Austin area

Clean, reliable, physical plant not as fancy as other places like meridian or allegro, but we have been satisfied with level of care and relative cost. Rom size is good, bathroom is a bit small if one has extra equipment needed for mobility, but can be managed.

I loved the staff. Very friendly and helpful. [name removed] room was one of the larger rooms available and it was great. Not sure about the activities but I know they kept her busy.

The care staff is very attentive but I've had a few minor issues with the billing department which were ultimately all straightened out. She recently moved from a one bedroom apartment to a studio apartment there and both living spaces have been good.