The Arbor Company

My father is very happy there. He has made several friends and he loves not cooking and says the meals are great. Based on the experience we have had so far, we would absolutely recommend The Preserve at Palm-Aire to other families.

We checked out five different places before we decided on Arbor Terrace. All of the facilities looked really good except one, but that one had the best community. ( [facility removed]Senior Living). Arbor terrace had the best combination of community and facilities of all. And after almost 2 months, my wife has really settled in. She has friends and there are activities to keep her busy. The medical care is top-notch- they really make sure everyone is properly cared for. The dining facilities and food are excellent. The Care staff is really cheerful and thorough as well. There is more downtime between activities than I would like to see though. So it would be even better if there were more, better and longer activities. But I realize that can be challenging. That said, they all really engage with the residents, and I am hoping to see some more time allocated for fun activities. All in all, a very welcoming community that that is really competent. I am very pleased.

Mirabelle is a A really good place and I would without questions recommend this community to other families. Good old Mirabelle deserves the nice rep she has

Arbor Terrace has been great so far. The staff know all of the residents by name. Many staff have been there for decades. They try to engage residents with a variety of activities. My dad says it is a nice place. They are friendly and welcoming, and have helped whenever we have reached out to them. The nurse is great.

The staff is very caring and patient. Whenever I have had questions, they have been very helpful to me.

My mother has been there for a week. The move in process was very easy. The staff has been very friendly and caring. The food is exceptionally good. The facility is very clean. There are many activities available for the residents.

Summit of Uptown is so much better than [facility name removed] and [facility name removed] that we were previously at. Facilities, Staff and Food are top tier. [name removed] and [name removed] have made the experience so positive.

5 across the board... very happy with the place. Staff is amazing and the facility is so clean and bright. We chose Arbor Terrace because of the design of the facility. I like that it was brand new.

Cleanliness & proximity to our home. Friendliness of staff. Its clean, I understand the residents don't like the food at all. Staff friendly.

What we like the most about Arbor Terrace is the proximity to my home, the cleanliness and the friendliness. Yes, I would recommend this community to other families.

The staff is very caring, they always address any concerns in a timely manner. We for sure would recommend this community to other families, the staff have become like family to me. Arbor Terrace is a great place for your loved one to reside. My husband has dementia and after I could no longer take care of him, my daughters researched and visited a lot of places in the area before choosing Arbor Terrace. I moved from Miami with him and have not regretted my choice

The staff is phenomenal very caring and very helpful and very knowledgeable and the facility is beautiful. The food is sensational.

My mom has been there since [date removed]. She started in memory care but thankfully she was reevaluated after 30 days and was moved to assisted living in mid-January. I have been there almost daily over the last two months. There are so many good things- the common areas are always sparkling clean, the lobby is open and bright, the dining room is efficient (and the food is pretty good), the gym is nice and open, and there are daily events and programming for the residents. But the real story is the staff! I would assume that most places would have high turnover, but I've seen the same faces over the last two months. Everyone (and I mean EVERYONE) is kind and outgoing. The receptionists are amazing, the activity director is funny and always trying to get residents involved, the med techs and support staff know the residents' names and their needs, the servers in the dining room usually know what to bring for the regular residents, the nurses are kind, and overall, it's just a warm, friendly, and fun environment!

They return calls and emails quickly. I live out of state so they were helpful when small repairs/tasks needed to be done in room. I would recommend to others.

I appreciate that the staff at Arbor Terrace are always keeping me well informed on my loved one. The facility is very nice and has a lot of space for residents to roam around.

We checked into so many places and here was where we decided would be the best place for our Dad to thrive. We worked with [name removed] and she made us feel so comfortable and was able to answer all our questions and put our mind at ease. We knew this was a big move but felt like we were in good hands. The comfy cozy feeling of this place was our first impression. All family had agreed on this place. Unfortunately our Dad passed unexpectedly while we were finalizing the paperwork but rest assured this was going to be the place for his final years.

Communication is excellent! The staff is familiar with the residents and their families and are always pleasant and involved. I would absolutely recommend Arbor Terrace Willistown to others looking for care for a loved one.

Arbor Terrace is the only place that had a spot for my mom, with dementia, that didn’t require her to be in a locked memory care unit. For now, she is able to receive care which is a little bit more than basic assisted living. Arbor Terrace was also the only place that had numerous meal options. My mom is a picky eater, so if she does not like the main entree options of the day, then she can order food that is always available. The staff are very nice and friendly. The entire atmosphere is brightly lit. My mom loves it here.

One standout aspect of our experience has been the staff. They are compassionate, attentive, and genuinely seem to care about the well-being of the residents. A special mention goes to [name removed] at the front desk, who has been incredibly welcoming and helpful. Her friendly demeanor makes a significant difference in the overall experience. We would also like to express our gratitude to [name removed] from the office. She played a crucial role in making the transition from my mother-in-law's private home to the facility seamless and stress-free. Her professionalism and dedication truly stood out, and we appreciate her efforts in ensuring everything went smoothly. We highly recommend it to others looking for a supportive and nurturing environment for their loved ones.

They are friendly and knowledgeable. Someone should be available at all times to let visitors out of the building after hours.