The Arbor Company

The Staff is wonderful, from the front desk, to the maintenance and cleaning personnel, to the Nurses and the Admin staff. All have been very helpful for my Mom and Dad. The place is clean, fresh and spacious throughout the Facility. My parent's apartment is Fantastic. It's a (2) Bedroom, (2) Bath on the 1st floor with a Large Courtyard out their back door and a covered Veranda out of their front door. They are both very happy and we all love the fact that they are now only 10min away from us.

This is a fun and friendly community with a lot of long tenured staff and lots of special events and weekly activities to keep your mind and body active, make new friends and get involved in service projects and live game shows!

It was a wonderful experience!! Will probably need to bring my Mom to visit when ready. We are just getting prepared.

[name removed] was very helpful. She answered all our questions and provided info that we didn’t know we needed. The wall of workers who have been there more than 3 years and the longevity of upper mgmt was impressive.

Nice friendly staff and residents. Large well appointed appartments. Clean & bed change bi- weekly. Many groups with different activities. I'm happy to be here.

The staff was friendly and helpful. The facility itself was home like and clean. I would recommend to anyone.

A very important factor is that the food is excellent. This was really important to our father as where he was in South Carolina was subpar. The facility is also very clean and nicely decorated. The staff are attentive and check on him frequently. His little studio apartment is very nice with a big window that lets in lots of sunshine on a large bathroom with an easy access shower. He loves having his own little kitchenette, even though there's no stove he can make his own coffee and microwave and there is a fridge.

As soon as you walk in the front door, someone greats you. They're is always people around and something going on. We would very much recommend Arbor Terrace of Herndon to other families based on the experience

It's almost a year and everything is good. Nice staff, clean and happy. Being new to South Florida and being tasked with relocating my mom from NY and finding a quality facility I was overwhelmed. APFM was very helpful in locating what I feel is a perfect match

Staff and caregivers are so helpful and supportive. [community removed] stall and caregivers were major disappointments. I would recommend Summit to family and friends.

They have wonderful facilities, staff very accommodating. My Aunt just needed more hands on care. I would recommend them to others who are searching for a place for their loved one.

Rooms and facilities are great.. Food is good and even better with the à la carte menu Activities on and off campus great and a good variety.

What we like the most about the community are the staff members, the cleanliness and the activities that are provided. Yes we would recomend Arbor Terrace Lakeway to other families based on the experience so far.

I would recommend. Great facility. Great care, very clean, lots of activities

Things are going good - mom loves the place. First - everyone is friendly and patient. The community helped the transition for Mom. She was instantly involved and is very busy.

I would recommend to others. We chose Arbor Terrace because of the pricing, the updated facility, the amenities, the location and the staff

No hidden fees with the estimate and they have been straight forward about prices from the beginning. Friendly service and willing to work with us during the guardianship court process by holding a spot for my loved one until we could legally move her in. I'm very pleased so far with Palm-Aire Memory Care and would recommend them to others

Places exceptionally clean seems like they run a very tight shift. The escort that showed us around was very pleasant showed us three apartments unfortunately, the last one she showed us which we liked. It was already taken. Apartments are reasonably sized, but the cost is just a little bit of both our range.

The food is very good, attendants are very cordial, premises are kept nicely. Very good activities. Only negative thing is sometimes response time is slow. Any problems are easily resolved with upper management.

1.Overall experience 5 2.Cleanliness of the facility 3 – the common areas were very clean, but it was a challenge at times making sure my dad’s apartment was clean – a lot of times, the trash was overflowing and it didn’t look like the bathroom was cleaned very often – the floors in my dad’s apartment were clearly not vacuumed very much and there would be spills on the hard surface floor that sat there for over 2 weeks at a time. 3.Friendliness 5 – Lisa Henderson at the concierge/reception desk was fantastic! She always had a smile on her face and made even the sad visits better 4.Quality of care 5 5.Administrative staff 5 – they were super helpful in answering my questions – they were also approachable and seemed to want to assist 6.Food 3 – what can I say? It’s institution food service – not horrible, but it wasn’t about me – my dad seemed to like it fine 7.Activities 4 – I thought that there was a good mix of offerings for the residents, however, my dad never participated in anything but bible study and Sunday church service 8.Value for the money 4 – after the sticker shock of what assisted living facilities charge, I thought that the services received were probably fair, except, I found it interesting that there were nickel and dime charges like haircuts, guests for a meal, etc. I was in Florida at the time of my dad’s transition to Arbor Terrace and they really helped both me and him make the move. They treated my dad, me, and from what I observed, the other residents, with respect and kindness.