The Arbor Company

Toured the facility and was not affordable at the time, although i was very impressed with it. Would be willing to revisit.

My sister visited it. It wouldn't be active enough. There weren't enough activities, and a lot of the people there seemed to be pretty lethargic. It is only one building, so there wasn't as much there.

He is in independent living. They have all the food taken care of in the restaurant, and there are people around for aid and assistance in general. They also have transportation to doctors and things. They have some social things, like cards, but other than that, there is not a whole lot to do there. In his words, he is bored.

visited. did not see anybody who looked like they were in their 70's much less 60's

Nice facility & plenty of activities. Larger facility, 3 floors.

Very beautiful, but not a change from Sunrise

Units are too small. Mom thought the place was good for Dad, but not for her.

Stopped by. Conveniently located. Behind KMart. Across from Elem School, Day-Care and Fire Station. Lots of common/gathering areas. Smelled institutional. Small rooms. Less expensive. Independently owned.

Building exterior is ugly. Dining area to be remodeled. nice chandelars. Rooms newly remodeled (nice bathroom, new carpeting/flooring, granite kitchen sinks, nice shower,etc) all new. swimming pool. Only 2 small areas for exercising and group activities. Very few activities. very quiet

Independent living only. Does not offer services needed.

residents seemed very inactive (dinner time); no one at all in common areas; also getting dark and pre-const 1st flr units were very dark but overlooked nice courtyard (but which can also darken a unit); do they have a program director? No art room, game room, etc. Excellent location for my mom! nice units; storage; indoor assigned parking inc; No fitness area - renovating very small area for such; abt 6 steps to 1st floor

One of the considerations

My parents lived in Atria's assisted living for almost 2 years. They moved in very early when there were fewer residents & as more moved in, rules changed (like they had to stop eating dinner in the independent dining room). This Atria is beautiful & has a resort feel to it. The poorest part of the design though is separating the independent & assisted living residents so much. They eat in their own dining rooms sadly. The independent dining room is large, bright and beautiful. The assisted living dining room is narrow, long, less decorative. Most events take place closer to the independent (the theater, the shows, the salon, the card rooms) which makes things a bit more difficult for the assisted living residents. If you are independent you have more of a chance to enjoy living here. The food was a terrible problem for a long time. When first moved in, the menu included filet mignon, shrimp & salmon. Soon after those everyday options were stopped. A new executive chef was hired but same issues continued. Poor cooking, poor quality, long waiting time. I was there many times visiting & saw residents give up waiting & leave. Hate to bash all, Some staff were wonderful. But so overworked, the staff couldn't keep up. Assisted living residents are more high maintance but this is the industry. I think they could've done better. Whenever I complained I was told they were hiring/training new people & things would improve. But they never did. They also closed the bistro. I had complained because this was an important feature for assisted living residents to be able to go & get a snack. A big feature in my opinion which they were paying for in their monthly dues. Instead, their rent went up! My parents were extremely unhappy so they finally agreed to move out of state (to be close to me). I do want to say that both my parents had their challenges. Both had medical conditions but I expected them to be helped & encouraged while they lived there. The only real activities available to them on the assisted living side was poker twice a week which my dad did participate. And they also had a lot of art going on. I would've liked to have seen more group activities like bingo, trivia, etc. Things to help them socialize. Now, they live in a place that has that so it really stands out to me know how different the places are to each other. If you are thinking of living here- do a test run for a few weeks!! Try it out first without committing!! Take note that many reviews on other sites are written from employees- this to me is not a good source of information. Read through to understand which is which.

In the year that this place has been opened - there exist lack of consistent communication (Fire drills), food presentation is unappealing and often untasty- not farm to table concept as marketed, much of the nursing staff members are hard to understand the turn over rate is appalling high, activities were scheduled outdoor and in 90+ degree and no cared to cancel event - so resident went out and waited. outdoor groups come in to hold singing events - in the lobby area, where the reception desk is and one can't hear others (doesn't HC have other rooms for such events), Director is more focused on looks/appearance that does not care of residents well being or being truthful to them

The staff is kind but overwhelmed in the memory care unit - the Arbor model does not permit hiring of more staff, so the residents get short changed by having to wait for assistance with feeding, dressing, etc. Many of these tasks end up being done by family members when they are visiting. Clothing often goes missing, as do linens and towels, even it they are labeled with the resident's name. Arbor also advertises as an "age in place" facility, meaning residents can stay until they pass away. However, be warned that if administration determines your loved one requires too much care, you can receive 30 days notice that you must move them elsewhere. Administration has changed in the last 18 months, which has led to a lot of changeover in staff - it is not the quality place it once was. I would not recommend Arbor Terrace at Crabapple.

Initially we were very pleased with the services, but over the last few months there have been many changes. It does not seem as though they can keep employees there. The nursing administrator job has changed people more often then I can count. We were told all food was prepared in-house and from fresh ingredients, some of the worst tasting food ever. Even after 2 different chefs (I question the chef's certification), food is bland and mostly equivalent to a tv dinner. The service in the dinning room is beyond poor. Why does it take 30 minutes to be served?

I felt like they could have been much more communicative and informative during the touring and sales process. If you don't ask questions they won't give you important information, and when it was time to sign the papers I felt like there were a lot of surprise fees that they hadn't mentioned at all until that point. I think it all comes down to the training of their sales staff.

Arbor Terrace is a beautiful place but I cannot recommend it. It is very expensive. The care is lacking because of small staff. My wife was expelled for trying to get out. We were told she had to leave and while my wife had covid. So I had to move her to the Hospital until we found another facility. I was never comfortable with this place. They required that I hire extra person just to watch her.

The food quality has dropped tremendously in the past few months. It's rarely edible. The administration is not trustworthy. Incorrect billing and assessments done on my mom without my knowledge. Staff lost paperwork including financial information for a while..finally found it. Some staff extremely nice others can't be trusted.

Our stay here was short lived unfortunately. Mom moved in with the explanation that she would be a fall risk. Of course we were told this was not a problem. She had several falls inc one while the only staff was washing dishes instead of monitoring. After approximately a month it was strongly suggested (with the hint of or else) to me that it would be a very smart idea to hire a private duty sitter for mom. 8 hrs a day every day should be enough. Someone to sit next to her and remind her not to reach or try to get up. A bargin at only $[fee removed] dollars an hour out of pocket on top of the high fees already required for her stay. The true issue is that there really wasn't a whole lot of active programing. Everytime I visited all the residents were all parked in front of the television like zombies. Mom was bored and so kept attempting to find something to do and in doing so would fall. Everyone was nice but I wish they were honest from the start that this was more than they could handle.