The Arbor Company

Arbor Terrace was probably our 2nd choice, partly due to location. They didn't have attractive grounds like another community does.

Our family had an in-person tour and we waited quiet awhile for someone to come and get us and we just felt they were very pushy on the sale side of things and we felt very rushed.

Tour was nice

Initially the experience was 5 stars, the director [name removed] that was there from [date removed] was just so impressive and great to work with. However once she left certain things just dropped off. We are not a needy family, but when it comes to getting things done for our loved one the response time is extremely slow and sometimes takes day/weeks to get a response so that could be improved.

Imagine you have trusted me with care of your mother and you ask me where she is and I say she is in her room. Then the hospital calls and you call me again and I say "oh my staff said that that they tried to reach you". Then she dies in the hospital and 2 days later you go to see [name removed], the Director of the facility and you ask "where is my mother now?" And she says "She is in the hospital." This is not imagination. This is my experience at Barrington in Ft Myers today. If you love someone, do not "leave:" them there. They never took the time (it takes about a minute) to call the hospital and ask about [name removed]. They never took the time to leave me a voice-mail when she was taken to the hospital after suffering a stroke. They do NOT... repeat do NOT, care, repeat CARE about their "customers".

We toured HarborChase of Prince Williams Commons and it was a very nice community. The people were wonderful, the food looked good, and they offered a lot of activities. It was a lovely place, but it was a bit too big for our preference. With a place that big, people may not have much of an opportunity to meet and mingle. We chose another community because HarborChase was too big and too expensive.

Our family had an in person tour and all of the staff members we met with were nice, and the gentlemen that took us around was very informative. However what they offered just was not going to fit our loved ones needs.

I would suggest you look for a younger community, as this community has an older senior population. The rugs and carpeting in the community are filthy. The communication with the staff is good. There is a full kitchen in the apartment and a washer and dryer connections in the unit.

It's a friendly place, but I've had some issues. When I visited, they made a point of letting me know that their doctor is a geriatric specialist, which swayed me in their direction when selecting a place. But as it turned out, she never came to the facility, and she never saw my loved one. She has a physician's assistant who goes around to the facility, and I did not find the PA to be very forthcoming with his treatments. Also, when I went to check them out, they told me they have a community fee, as a lot of places do. And Arbor Terrace's was the highest of the places I looked at. When I asked if there was anything they could do, they said they could waive it, which I thought was very generous. But when I got my first statement, it showed a credit for a "marketing concession". So when it was submitted to our long term care insurance, LTC docked my reimbursement by the amount of the community fee. Neither LTC nor Arbor Terrace would listen to me, so I'm out that considerable community fee. There is someone now at Arbor Terrace trying to work it out, so we'll see how that goes. You also have to pay a month in advance, and I'm still waiting on Arbor Terrace to refund the prorated amount after moveout. The place was generally clean, aside from a few things I brought to their attention. The staff and the residents were friendly. Unlike most other facilities, they had quite a few male residents, as well as some male staff, which was a more comfortable experience for my loved one. The size of the place and the layout was good for him with his cognitive issues (not too large/confusing). Overall it was a decent place, but the financial issues have just been very stressful.

Our family had an in person tour and this community looked very clean and well kept

Our family had an in person tour and the Mariposa community is clean and nice, but on the memory care side they just gather the residents together in one area and didn't integrate them with the other residents like another community we were looking at.

very nice facility; next to hospital - busy area. multi level; all the bells and whistles - pretty big and while nice, my mother might feel this is not for her. courtyards are very nice as are the activities. Very well run, organized-

It was clean, and well set up. The only downfall was the distance to our house.

The community is very nice and the care staff is very caring, lovely, and does a great job. the community is neat and clean. Communication has not been good. We are not getting updates or any covid info. The lack of communication is very frustrating. Basic appointments and communication are way too hard. There is a lack of ownership by the management and inconsistent. I would recommend this community if the management was more consistent and communication improved.

I would want others to know that part of the reason for my ratings was that they have been quite understaffed since the pandemic. They do not have time to spend with residents anymore so if she needs any type of help it takes forever to wait. The main issue that I have is the food that they serve, they give lots of sandwiches for meals. The food they serve is pretty much just industrial, the quality is not good and it is not freshly made. They are not well balanced and portions are small. I have been taking her meals since she will not eat it. Since covid she has not been able to come out of her room at all so she is not getting any exercise recently whatsoever. As far as the nursing care, they are good and they check on her and make sure she is doing well. They have also been good about communicating with me if there are any issues.

Overall, it was a great facility and they took great care of my mother in law. they had a lot of activities to offer for their residents. The room sizes here are larger. We did have issues with one staff members which can make or break a facility. I would recommend.

The initial individuals that we first met at The Preserve were very helpful, In our experience our loved ones room was nice and pretty spacious, We would recommend this community to a family or friend

Is a little more on the expensive side, due to COVID there have been no activities in the last six months, but before they had arts and crafts, bingo, themed holiday parties. They would go out to restaurants and casinos. The food at this community can use a lot of improvements. Most of the food is very salty, a lot of carbohydrates and desserts. The room our loved one is in is nice, it was totally re-done before move in. Its a studio type apartment. the location is great its very close to home which we really liked.

It’s a very beautiful community. The rooms are fairly spacious and I feel like the aides are very nice and responsive. The nursing is only fair as the director of nursing can be a little harsh and inflexible. Other than that the rest of the staff have been a pleasure to deal with.

I feel they over promised what they could provide in physical care. The food was good. The room sizes were good. There was a disconnect between the nursing staff and the director of nursing in terms of patient condition.