The Arbor Company

This was a nice tour from the friendly staff. The community was clean and we liked the atmosphere. The menu looked appealing. They offer activities for the residents who are able to participate. We would suggest that others tour this community for the care that is available for a loved one.

This was a beautiful community but way out of our price range. It is a new community only a few years old so everything is still new and looks very nice. The staff was very friendly and nice very informative. It seemed like they offered a variety of acitivites for the residents to keep busy.

The experience has been good for my mom and I picked this community because they were more convenient and closer to me. The meals are okay for my mom. She is fine and participating with the activities they offer. Her apartment is comfortable and cozy. The housekeeping is a little slow and it seems the facility is under staffed. I would recommend this community to family and friends if needed.

I am still adjusting to living at Harbor at Lakeway. They are not quick to respond when I press my pendent or with the food. The food is good sometimes. They do keep the community clean and there is a beautiful fountain in the lobby. I have found some of the residents do not seem friendly. They do offer daily activities.

The Preserve at Palm Aire is a nice community. It's a rather large community and seems a bit run down. During our tour, we realized it was not what my father needed at the moment.

The community is friendly and supportive. The facility, however, is poorly constructed. For the amount of money being spent, a little more attention could have been made when installing windows, hardware, updated appliances, placement of the electrical closet, etc.

The property is beautiful and the building was very well maintained with lots of great amenities and features. The staff was great and gave my love one and I a detailed and informative tour. The cost of the community was outrageous and way over priced.

Solana looks like a Marriott hotel inside and it is supposed to give you the impression that everything there is first class, but it's really NOT! As a former nurse and employee in an assisted living/nursing home environment, they appear to be short-staffed here - especially on the weekends. This is evident when there was a fire drill and no one prepared our mother in advance or made sure she was out of her room - made us all wonder, did they even realize she was there? They certainly should have. Every Resident there should be accounted for in such an occurrence. We also have issues with the food and the dining room staff in particular - they are primarily 'kids' who do not know the meaning of the word professional and are poorly trained in customer service and a can-do attitude. Solana Management should address the need for appropriate training of the Food Service staff immediately. Food and the overall dining experience is a very important part of Residents' daily lives. As for the food itself, its covered in sauces or gravy and there is a real lack of healthy options - the vegetables are overcooked to mushiness and no real salad options for a salad lover like our Mom. Fried food is a not a favorite of the Residents either - occasionally but not regularly. We will be revisiting on a regular basis during mealtimes to monitor the level of service in the dining room as well as the quality of the food. This is not a cheap place to have our parent and we expect much better than what we have seen so far.

I think so far it's okay. I haven't heard any major complaints. It's still new and as I get a chance to spend some more time there, I will know more, but for now it seems to be okay.

Things are going so/so. It has been a bad time (with the holidays and everything). Although it would probably be the same anywhere, I just feel like there should be more feedback from the staff especially about medical care. There have been some communication issues, but they have done a good job with everything else.

The apartment is just lovely and it is the entire grounds are clean and nicely kept. Most of the people who work there are very pleasant. There are lots of good activities and trips- even if just to the supermarket and shopping. The food is ok -- does not always come out hot and the new Sunday brunch does not really work out well for people on walkers - not sure why they started that. But for the most part a very nice place to be.

Compared to the two other places: Manassas Health and Rehab and Burke Health and rehab Sudley was great. My biggest concern was their lack of concern with my Mothers' falling and the lack of any answers after she fell and broke her hip. She made it through surgery and after being moved to Burke Health and rehab were the lack of care ended with her having 7 compression wounds and a trip to Faifax INOVA Hospital were they took pictures and said we did not to send her back so we asked Sudley to take her back as we were still paying for her room through all this and they turned us down saying she required more care than they could provide! There were patients in the Memory Care in worse shape than Mom. We turned to them after they said once Mom was a resident they would always take care of her no matter what. We were heartbroken!!! Mom died 2/10/2014 at PW Hospital in Manassas,Va. four months after she left Sudley. My sister and I were with Mom every day no matter were she was and you learn FAMILY must be there to protect them or they are at the mercy of those caretakers. We had no idea that Memory Care places were so in need of caring loving people that see this as a calling! There is so much more to Mom's story we loved her dearly. Thanks for caring.

It's only been a week....too early to evaluate

I had to move my brother into the area on very short notice and moved him into The Residence on a respite stay basis, to allow time to let him see his options. Unfortunately, his health deteriorated rapidly, and other than the hospital, he never saw another option. The places I had a chance to look at in my compressed window of time were pretty comparable on a quick look. I choose Residence because it seemed less fro fro-y for a male. I also liked the orientation program they had to help new residence get acquainted. The time there was chaotic due to his health issues and lack of time to get his local health care team established. The staff at the Residence were very supportive throughout the time. The few residents we got to know seemed content there. Although my brother did not have the opportunity to participate in anything, it seemed like there was a good variety of activities, including a theater complete with popcorn machine. Due to our unusual circumstances, I don't know if the issues we encountered are normal or not. It is possible my brother needs would have been better met in a nursing home, but his time was so brief, we didn't have a chance to explore that option. I believe the staff did try hard to do their best. But my brother complained about poor response time when he called for assistance, and I did experience delayed responses a couple of times myself. Access to the building after 6:30 is challenging. I waited up to 30 minutes for someone to answer the phone to let me in. I understand they have rounds to do, and staffing at night is minimal, but as I work during the day, I frequently got there after hours, so an easier way to contact someone to open the door would have been nice. They did bend over backwards to help me get my brother situated when he came in. Most people were always pleasant and warm. My brother did feel that some of his issues were due to people who didn't speak English as their native tongue. Most seemed to speak well enough in my opinion. I do think in better circumstances The Residence on Greenway may have been a place for my brother would have been comfortable, and would have enjoyed many aspects of it.

The facility was very nice but was not affordable.

The food is pretty good, it's a three, they have choices, so if they don't like what they are having they can always order something else. They don't have enough staff, they need at least two more people. The response time is supposed to be seven minutes, and has been 10-20 at times. The aide has walked away from her in the bathroom and left her alone, which is concerning. The nursing staff is useless. The communication is not good. The director has corrected some of the things that have been brought to her attention. The aids are wonderful they are very caring and very sweet, the nurses are nice but they don't do anything but hand out medications. Overall I am fairly pleased, the atmosphere is great, they have a lot of things to do and the place is pretty nice. The apartments come furnished. We had to buy a bed, but you can bring in your own things or use theirs.

We toured this place while looking for options for Mom. It seemed nice during the tour, and the staff were friendly, but the atmosphere was just not right for Mom. It was too big, and I knew she would not be comfortable moving around the place, which would keep her from participating in activities.

The facility itself is beautiful. The marketing person we met with was not completely transparent with all of the requirements for her facility. It doesn’t matter who your insurance is with for medications, you have no choice but to use the pharmacy they say you have to. And you can always only purchase a 30 day supply at a time. My Mom and I were not told this until after she was moving in. We were told that we had to send all of her prescriptions to their pharmacy to be repackaged in some kind of cassette. By only purchasing a 30 day supply of the medications she looses the discount she was getting when purchasing a 90 day supply. It has been a rough transition. She is not happy and is giving them a hard time about everything. I don’t know if she is going to stay there past 90 days. She has it in her head that she agreed to them to stay 90 days but that is not true.

The summit is a very nice place. The staff are very kind. The food is adequate. The women seem to have cliques. Lots of activities. At your service is good but expensive. I hope to have a lot more positive feedback in the future

Improve on communication with the medical staff. Overall I do like the way the staff works as a team and tries to work with the residents to make sure they get involved. It's still a work in progress for me