The Arbor Company

One standout aspect of our experience has been the staff. They are compassionate, attentive, and genuinely seem to care about the well-being of the residents. A special mention goes to [name removed] at the front desk, who has been incredibly welcoming and helpful. Her friendly demeanor makes a significant difference in the overall experience. We would also like to express our gratitude to [name removed] from the office. She played a crucial role in making the transition from my mother-in-law's private home to the facility seamless and stress-free. Her professionalism and dedication truly stood out, and we appreciate her efforts in ensuring everything went smoothly. We highly recommend it to others looking for a supportive and nurturing environment for their loved ones.

They are friendly and knowledgeable. Someone should be available at all times to let visitors out of the building after hours.

Arbor Terrace in Norwood has been a great find for Memory Care for my elderly mother. The staff is caring, attentive and experienced. I feel that she is cared for and her needs are communicated with me in a timely manner.

I would say it was very good when mom was there, hopefully it hasn't changed. We picked because of the location.

What we like the most about Arbor Terrace Senior Living is the cleanliness and friendly staff. Based on the experience we have had, we would recommend this community to other families.

Arbor terrace was excellent in every sense. They were quite flexible and accommodating. They had good food and kind staff. It was organized and clean. They were reasonably priced, approaching underpriced compared to the competition.

Overall experience. - it was a stressful experience to move my mother in law in but everyone at Arbor Terrace was helpful. Cleanliness -common space is always clean. Friendliness of staff - everyone is so nice & friendly. Quality of care - sometimes we need more communication with the staff but overall we are happy. Meals/Dining - the food is good. My mother in law is picky and can find things to eat each day. Activities - there are many activities. My mother in law thinks she will not like the activities but she is always busy and has fun at most activities. Value for Cost -the value & cost is okay. The apartments are much roomier than most other communities we looked for to live. An example of how friendly everyone is, when the see my mother in law she is always greeted with a smile & often someone asks her about an interest such as reading or her grandson. It is clear that most everyone is personable & enjoys interacting with the residents.

They care about their residents and provide a wide variety of activities. No place is perfect but if there is an issue they listen. I would recommend.

So far the experience has been great. My mom is loving her apartment. The staff has been super friendly and caring always trying to help in any way they can for my mom. The dining experience has been interesting food has been good, service has been mixed. But they have made some changes to leadership and promised improvements in that area. My mom was reluctant after 45 plus years owning her own home and being by herself. But she has made so many friends already and is enjoying the activities and fitness classes. I would recommend this facility for sure.

The staff were exceptional and very friendly. I developed a wonderful personal relationship with everyone that remains after my auntie moved to Louisiana. She passed away last year. I will always cherish the memories at Arbor Terrace.

It's a great place to live. Great food, lots of activities, and people who care. Close to my brothers home, and how good the facility looked and operated.

We picked this community because of the Activities. But then she declined the Activities. [name removed] thinks she is treated like royalty.

The staff is warm, welcoming, respectful, and helpful. The caregivers are kind and patient, for the most part, especially given some of the challenges they sometimes gave caring for clients in memory care

I would just say that they treat the residents with dignity and respect. They are patient and kind. The activities they offer are excellent... esp. in memory care. The staff is wonderful to deal with and are extremely helpful and accommodating. I could not have imagined a better place in which to have put my dad. He was quite happy there, and like I said earlier - I'm not sure what I would have done without Arbor Terrace, as I was my dad's sole caregiver. I would highly recommend the place to anyone in my situation.

It’s a very lovely facility the Summit of Park Ridge. It’s a very clean and beautiful environment! They offer very good assisted living services. Lots of activities to do. My mother-in-law is very happy to be there. Her private room is very spacious and it’s nice. We were able to move in all her furniture so she felt more at home.

We picked this community because of personal recommendations from nurses who see patients there, plus after touring, it was clearly the best.

Staff treated my mother with respect and dignity. Knowing some of the other facilities in the area I not sure if I could have that confidence. Staff interaction was 100% professional. We picked this community because of the location and first impression visual. Very clean.

I have been a resident at The Vantage for the past two years, and I am pleased to share my experiences and insights. Overall Experience: Excellent I am very satisfied with my time at The Vantage, and I find it to be an outstanding choice in senior living. The high-quality services and facilities offered offer impressive value for the cost. Cleanliness: Excellent The Vantage maintains high standards of cleanliness across the facility, contributing to a comfortable and welcoming environment. Friendliness of Staff: Excellent The staff at The Vantage consistently go above and beyond to be pleasant and helpful. Their dedication to the residents creates a positive atmosphere and fosters community. Quality of Care: Excellent I have found the quality of care to be exceptional. The staff's attentiveness and professionalism are reassuring and contribute significantly to my peace of mind. Meals/Dining: Very Good While the dining room's appearance is good, it could benefit from updates to align with the facility's overall high standards. The food quality and variety are very good, contributing to a pleasant dining experience. Activities: Very Good The Vantage offers a wide array of diverse and engaging activities. These opportunities allow residents to connect with others, pursue interests, and stay active. Value for Cost: Excellent The Vantage offers excellent value, balancing quality amenities and services with reasonable cost, making it a fantastic investment in senior living. In addition, the fitness center deserves special recognition as an outstanding facility. Also, the residents are friendly and come from various backgrounds, further enriching the community experience

What we like the most about Arbor Terrace is the friendliness of residents, apartment cleaning twice per month, large apartment- 1420sq. ft. Responsiveness of management. If asked, we would recommend this community to other families.

[name removed] is awesome. She was very helpful. She let us know when some interesting offers came about. The apartments here are larger than most of the places we visited in the area. The amenities were better than most as well.