The Arbor Company

Overall a good experience and the level of care was good. We liked the ratio of patients to care givers. It was expensive at the end and may have pushed us to seek more cost effective care.

We chose Arbor Terrace Mount Laurel mainly due to the availability they had and the convenient location to all of our family members. The staff has been very nice. There is just not enough aides. Overall, I would recommend Arbor Terrace to others looking.

Biggest problem is that there are not enough staff. Second problem is the rigidity of dining arrangements. Everyone must have an assigned table and an assigned time for eating. Breakfast and dinner are provided but I don't eat breakfast and I still do not have a permanent dinner table after 3 months. They cannot provide a table at my preferred time of 5:45 and want me to eat at 6:30 which is too late. Third problem is that the quality of the food is quite variable. The facility is not helpful for people who cannot eat dairy products.

Arbor Terrace Hamilton Mill is a well-run, quality facility. It was an especially great if the resident can walk or can transfer from wheelchair on their own. Our challenge: the memory center did not allow Hoyer lifts. When a Hoyer lift became necessary, our loved one (who was in Hospice) was given a 30 day notice to leave. Even though Hospice would supply the Hoyer lift, Arbor Terrace would not allow it. So we had to move a 91-year old Alzheimer’s patient within 30 days. Arbor Terrace is a beautiful facility, and can be a great place to live. It unfortunately didn’t work out that way for us.

She is in Arbor Terrace and very happy, and based on the experience we have had so far, we would recommend this community to other families

This is my opinion, but I would have to give all the overall ratings a 4 and if there was a category for management I would have to give them a 3. Their is very little direct interfacing with the residents that than in meetings

The level of care and available PT/OT therapy onsite is excellent. Staff is overall friendly during visits as well as responsive with regards to long term care inquiries and processing. Staff is kind and attentive to residents.

Overall I really recommend Arbor Terrace of Exton . The engagement team is top notch and the activities are fabulous. It is a new facility in great shape and the staff are all really nice . Unfortunately, the food could be much better , otherwise great for place.

My loved one is currently a resident at The Preserve at Palm-Aire and the overall experience has been good so far. The cleanliness and the staff are great. The friendliness, care services and activities are good. The meals are okay. As for recommending The Preserve at Palm-Aire to others, I'm still on the fence.

The food can always be better but both of our loved ones have gained weight there so it can't be that bad. The pricing could be better too.

No one wants to be in such a facility but if/when it becomes necessary, this facility is better than many I've heard of.

My loved one was briefly a resident Arbor Terrace Marlton and the overall experience was very good. The food, however, was just okay. The staff was great. Based on our experience, I would recommend Arbor Terrace Marlton to others.

There are some really wonderful caregivers here that treat residents like their own family. The activity coordinators make a lot of effort to get everyone involved and take suggestions from residents on what they would like to do. There is also a good variety of activities from arts and crafts to poetry to walking for mobile residents to 2 days a week live music. The facility also does monthly jazz brunches that families can sign up for, holiday and special occasion events. Like everywhere there are things that could improve but what I care most about is how my mom is treated and overall she always seems so happy to be there even with her dementia. Those caregivers can turn a bad day in to a good one bc they pay attention and know how to make their days better.

For those people able to socialize it's a very supportive environment. No where is perfect but the issues is our loved one too. My mother has dementia and she is getting worse. It's a great place.

They are new so there are a few kinks to work out. But the apartments are lovely, and they plan so many fun activities for the residents. My mom loves the food. And the caregivers are sincere, kind and treat the residents well.

Staff is very helpful and friendly. [name removed[ is vegetarian and sometimes has problems with lack of food choices. We like it here but I hope costs do not go up.

We really did not have any complaints. I'm glad we chose Arbor Terrace. They took great care of dad.

Things to know about Arbor Terrace: Yearly $ raise in rent. Director doesn't have our best interests in mind- only Corporates. Sales out and out lies. Ask very specific questions and follow up questions. Confirm answers in an email. There is no help here if you are compromised health wise except being driven to medical appointments within a 8 mile radius. Meals need to be better quality Less starch More healthy substitutes. Find a way to keep food hot before serving. They are cutting more and more healthy side or condiment items. Skim milk, margarine, fruit yogurt....things like that. Today was low calorie cream cheese....

Staff is very helpful and friendly. Facility is well maintained, clean, and pleasant. Nice outdoor areas. Communication is sometimes lacking as it relates to care levels (cost) and standard procedures. My uncle frequently seems bored and I notice many activity rooms in the building that are empty (not in use).

My loved one was previously a resident at Arbor Terrace Glenview and everything was very good. We were very pleased with the facility: the sitting rooms, common areas and open spaces for family get togethers. The facility is very clean. I would recommend Arbor Terrace Glenview to other family members.