The Arbor Company

The staff is responsive to concerns. The facility is very clean and well maintained.

The Apt is wonderful! The aids are helpful although could be more hands on. Activities and food is average. The washer and dryer need to be updated.

Visiting the community was a very pleasant experience. The environment was warm and inviting and many residents appeared to be enjoying their time. There were a variety of activities taking place, which contributed to the positive atmosphere. The staff were friendly, welcoming, hospitable and engaged.

Like - care, cleanliness and food. Dislike - cost went way up after takeover by The Arbors. My mom's costs went up by 16% in just 6 months. She is now paying [Amount Removed] more PER MONTH for a comparable assisted living on Long Island in NY. Also, the company was not transparent in their delivery of the information about the increases.

The daily activities which almost all participated. I have recommended to others already.

I have included "Transportation" in "Activities". Very frustrated with the Transportation. Make sure you get details about the Transportation. How many cars they have and the schedule. Chef who was there when we moved in left shortly after. Quality/Variety of the food and the service have suffered.

Overall, it's very good. Dining room service is a problem. Very extremely slow. That's the only complaint. The staff is knowledgeable. The aids are great. The time that he presses the button for someone to come less than five minutes. Laundry is done good he takes a shower with two people helping him. The Supervisors call me back within 24 hours if not sooner.

The staff is very friendly and the facility is lovely.

Very pleasant tour. Facility is one of 3 in the running for our family member. Additional costs for dining with our family member came as a surprise as those costs were included in the other facilities we toured.

The place is beautiful and comfortable and inviting. the activities are fair for the assisted living residents . The meals seemed to be fine. I was hoping for more consistent support being in an assisted living than there seems to be but overall it's a very nice place. The people are very nice but it doesn't seem like they really go above and beyond.

it's a lot to take in.... 90 minutes friendly care for specific needs residents appear happy beautiful decor fun activities bus rides... shopping. tours. treats. sight seeing hair salon games entertainment

The facility is very nice and the staff are welcoming and supportive. I would recommend to others. Location is convenient and close to many stores and restaurants.

Arbor Terrace offers numerous opportunities for resident engagement. The staff is very attentive. Meal time offers another opportunity for socialization and the food (by menu) is wonderful. We are in a shred room - each have a bedroom, bathroom and the kitchen is shared. My mom is thriving there.

The friendliness of the residents. The staff who are so caring and welcoming. They let me have my dog anywhere in the community (except dining room of course) and they and residents adore him which he returns. The setting being next to the Teaneck Nature Conservancy.

We have had some issues. There are some great caregivers and a few not so great however we have been pleased with how Eden terrace has worked with us to resolve any issues. I suggest they be as informed as possible- how the level of care is determined, the food, the quality of caregivers (especially weekend caregivers). Cost isn't everything. I recommend Eden terrace however I also suggest [community removed] be given consideration.

Overall, the experience with the Arbor Terrace has been positive. We selected this location because of Bridges program and proximity to our house. The facilities are well maintained and staff is friendly.

Note that my Mom was only there for a short time before she passed. The staff was good - getting into a schedule that met my Mom's need took a little time. Adjustment for my Mom was difficult, as she was living with my Sister up until that point, and had 24x7 support of family. It was difficult for my Mom to use the food/dining, as she was in significant pain while in a wheelchair. At the time we place our Mom at Arbor Terrace, she only watched TV, and was not mobile enough to do much else. When we brought in Hospice, the interaction between Hospice and Arbor Terrace was very good. The room was nice and provided plenty of room for visits.

The staff is very friendly, they really care for the residents. There has been some turnover and fluctuation in the dining but I think they are working that out. Activities I think are great my mom does fitness classes, she goes on trips a lot, joined the gardening club. Staff and activities would be 5 on scale. Food and dining has its days and can be improved but staff is trying and friendly

When she first moved in, I thought the staff was very caring and attentive, but as time went on and I went to see her a few months later, several of the employees had left and the new ones didn't seem so attentive. The meals weren't as good either. But I live in PA and did not get to GA very often. She has since moved to another facility to be near her step daughter. [name removed] and the step daughter feel that the new facility is much better.

Medication management(referring to who orders when supply is low) is/was confusing. I would recommend to others.