The Arbor Company

I needeed to find a place for my brother. I live in Indiana and he is in the Fort Myers area. Contacted the a place for mom and with their help I was able to place him in a respite center. They were very helpful in all aspects.

My parents have been getting the care they need in this community. I appreciate the staff, they are good quality people who are doing a wonderful job for my parents. They can be challenging at times and they are getting use to it. I like the layout of the community, it is open and cozy with lots of light. My parents enjoy the meals 70% of the time, no specifics but they have their good days. My mom liked how she got her hair done from the onsite hair salon.

The Vantage at CityView was an amazing place. Unfortunately, I had to move my loved one out, but the time that she was there the place was great. The staff is very friendly, they actually still go to visit her where she's at now just to check up and see how she's doing. I would defiantly recommend them to anyone,

Meals, staff and rooms are excellent. Also nursing and therapy

My parents wanted to stay at the beach as long as they could and they sure did. Arbor Terrace has been wonderful for my parents as they transitioned rapidly from independent living to memory care and hospice. From the staff to the nurses to the assistants, everyone has been helpful loving and kind. They even gave me the tough love to realize my mother really did need memory care already. Bridges is the perfect program for her.

Very good facility in regards to comfort, support, living conditions and cleanliness

My mother is in the lower level of memory care unit and they treat her very well. Taking everything in stride even though they are new and having a great deal of activity in these early days. We r grateful that they have this low level of memory care. No one else in the area has it.

My mom was in the memory care unit and my father in assisted living. I can't say enough good things about the staff. They are truly wonderful and care about the residents. The facility just got a huge facelift and looks much more contemporary and warm. My father never participated in activities and somehow they got him involved!

My 90-year-old mother has just moved to the Harbor, so the adjustment period is ongoing. But all levels of staff have been extremely welcoming, and communication among the caregiving team is very good. We feel very confident that she will receive excellent, individualized care there.

My mom was only at Harbor at Lakeway for 2 weeks before she fell and broke her shoulder. The staff there are very nice and took good care of her. The activities are a little weak in regard to the residents participation. She liked it there and they only reason she is not going back is because we are moving her closer to us.

We could not be more pleased with this facility. My mother is on a special diet and they have been most accommodating. She has just started medication management and we have had no problems. I believe the change over in the head of nursing position has been due to unfortunate personal health problems for two of them and is not a reflection on the facility. All our requests have been quickly dealt with and the staff could not be nicer or more accommodating. They also routinely have events for the residents and their families such as a Mardi Gras party with food and music. The residents seem to really enjoy them. I saw the comment on no activities. I get a calendar every month listing lots of activities. I think it is more a problem ini getting residents to attend.

The location of Arbor Terrace is great. The facility itself is spacious and clean with lots of amenities. The staff is wonderful and you can tell that they really care. There are many activities that the residents can enjoy. Great place.

It is great at Harbor at Lakeway. The only issue I would mention is the inconvenience of visitors having to log in and out. The nurses aren't always at the front desk, they are busy. That is only a minor issue though. Overall the location is convenient and it has been a good experience.

We are pretty pleased with it so far. All the people we initially made contact with, seems to be real enjoyable to work with. They are very open about things. Seeing the staff's interaction with the residents, seems like more of a family than just a job. The other residents seem to be pretty welcoming. He loves the food there. They have him going from one activity to another, and they keep him pretty busy. They were pretty similar in price to everything.

Caring, friendly, upbeat staff from the administrators to the front desk to the caregivers to maintenance. Everyone knew her name after just a few days!! Beautiful, comfortable facility. Lovely common areas as well as well planned rooms/apartments. Great food. Very reasonable prices, especially for the quality and care. Seems to have a lot of support, services and a variety of activities. Staff actually comes to the rooms to remind residents of activities and to help them get there if needed. The only area we'd like to see improved is that while I'm absolutely sure the intentions are great, we've had a problem with timeliness of response to phone calls, especially requests for information.

I think it's worked out well for my father in law. We had some issues at the previous facility that he was at. We moved out of the area and transferred him to The Solana. We have only had minor issues. They told us they would make his bed everyday but they do it about 5 out of 7 days a week. That's just a small issue. Overall, we are generally satisfied. He has been there for 6 weeks. He seems to be happy and he participates in the activities.

This is my third month living at Arbor Terrace and I couldn't be more pleased. The apartment is lovely and conveniently arranged. The staff is friendly and just can't do enough for you. Everyone is helpful and are pleasant and always smiling. The thing that amazed me most is how everyone from the person at the front desk to the dining room staff to the maintenance people all know your name!! The food is very good and all of the dining room staff do their best to please you. They will even bring your meal to your apartment if you are not feeling up to coming to the dining room! There are plenty of activities to keep you busy all day if you wish or you can relax by the pool or watch one of the many movies that are shown in the media room on a large screen.They will help you adapt your apartment to make it truly your home. i had a chandelier that had sentimental value to me,and they said ,"Sure,we'll put it up for you"That is the helpful and kind attitude that I have found to be part of the reason that I feel"at home" at Arbor Terrace. So,if you decide to leave your home,for whatever reason, you couldn't find a better place to move than here. On holidays there are special activities ,like the barbecue we had on the Fourth of July. and your family is always welcome here. My daughter and granddaughters are here often,and my grandson spent last weekend with me. They all love to come here. My grandson thinks I live in "a luxury hotel!!!" We have "Happy Hour" in the Club Room twice a week and entertainment on one of them. There are health advantages to living here also such as a PhysicalTherapist and Occupational Therapist that treat you right here so you don't have to travel. There is also a supervised gym,a library,Bingo,Bridge and other games you may be interested in. So if you are bored or lonely here,it is of your choice. I love living at Arbor Terrace and I think you will too!

They have been fantastic. I don't have any concerns, at this point. It's clean, and the staff is friendly. The food is good, and it has worked out well. We are very happy with them. I would rate them very highly.

My aunt really likes the people at Harbor at Lakeway, both the staff and the other residents. She has commented that the food is not as good as it should be. The food service is also a bit slow. They seem a bit understaffed in that area. The activities could be better - she described it as "juvenile". They are very responsive and listen to and appreciate any feedback you have. Overall everything has been very good.

I have had a family member at Arbor Terrace for 3 months now, and am quite pleased with the facility. The food is very good, the activities and outings are engaging and fun, and the attention to personal health needs is reassuring. I can comfortably recommend Arbor Terrace as an assisted living option.