The Arbor Company

My mother has been a resident of the Vantage for the past 18 mos. She moved into her apartment after recuperating from an auto accident. Since she can no longer drive a car, the convenience of transportation was very important to us - especially for doctor appointments. The shuttle service is most convenient and gives her the mobility she needs to maintain her health, shop, dine out, etc. And, the Vantage has provided so much more. Fine dining, social activities, exercise, movies, etc. are available. Her apartment is beautiful, spacious and well appointed. It gives her all the privacy she needs along with the security to make her family feel comfortable that she is safe. The staff is friendly and helpful. We could not be more pleased.

I really like the Vantage. Everyone is so help and the food is great. The sevice in the dinning room is wonderful. Once you place your order it doesn't take long to get your order. The verity of food is wonderful. The hours in the restaurant are great. We have great transportation at the Vantage. and if we have a problem we always have someone to talk to. We have great cleaning service for individual apartments and the overall building is always. clean. We also have some great exercise classes. The instructer will always help you on if you need some extred help. Their always seem to be something to do here.

Congratulations to The Vantage for the 2013 Excellence award. It is hard to believe we chose Vantage with our dad almost two years ago. From the staff to the food; the movie room to the excercise classes everything is first class. Your staff has been supportive during dad's illnesses and extended stay away from the Vantage this year and was helpful in reintegrating him into life when he returned. We cannot thank you enough and we recommend the Vantage to anyone looking for themselves or their parents. Our children love to visit and have special dinners with their Bapa and go to the movies. They are always treated specially by the staff too!

We were drawn to The Summit because of it's prime location--walking distance to dining, shopping, movies, library, train station. During our tour, we were impressed with the choice of apartments, the friendly and accommodating staff, and open areas. There was a lecture taking place with a large group of people in attendance. The exterior of the building has been remodeled, as well as the outdoor swimming pool. The Summit offers three meals a day, housekeeping, transportation and some activities. Reasonably priced when considering amenities offered and great location. Certainly, a serious consideration for our future home.

My aunt moved into the Residences after two years of declining health, short hospital stays and months in nursing homes. While the decision to sell her home and move was emotionally draining and physically exhaustive, it was the right choice. We looked at home type facilities,too. While she would have preferred to remain in DC, she chose the Residences based on the warmth of the staff and the overall feeling in the facility. During our initial visit, many of the residents greeted her with interest and without hesitation told us of their experiences living there. She felt welcomed,open to making some new friends and enjoying a new home. She's had some ups and downs, voiced some concerns but is adjusting and enjoying her new room and her suite-mate. It was clearly the right choice.

Our loved one chose this community because it met all his requirements. I really like that the community is secure and you need to have a key to get into the building. It does expensive for what they offer but I’m pleased with The Vantage.

The staff at Arbor Terrace is wonderful!

The staff is very friendly. And they do a good job looking after my mother. She is very happy with the staff, especially for the folks in the physical therapy center.

The facilities are very nice, the staff is doing their best but more care takers are needed per floor, the very friendly and concerned executive director suddenly left and the quality has diminished.

Be present. Work with the staff and communication your family members needs/requirements. Know your family members abilities and health needs, likes and dislikes.

Generally quite clean. Excellent ability to communicate with leadership at any hour. most staff were wonderful. Food was subpar to be honest but wasn't a real priority for us. Activities were fine. 3-11 staff were not as engaging or kind as 7-3 staff

I'll start with the facility, which is what attracted me in the first place. I was attracted to: The facility's setting - Serene, quiet, surrounded by Nature, Away from traffic and its pollution, flowers, well kept grounds, ability to sit outside (or not) and get fresh air. Also, the layout of the common rooms (their functions and activities) makes it easy to find and use (No getting lost here. The staff all do the job that is required of them. But, as in all settings, you tend to favor some more than others. I tend to avoid people that appear to be probing. On the other hand I understand that the organization needs to better understand the people that they're servicing. So that's a fine line for me. But generally speaking, the staff is courteous and helpful. This reminds me that I need to highlight a few employees that have done (or do) exemplary work, having to do with repairs, etc.

The engagement staff were phenomenal. The rooms were great, and the meal were average.

Staff is courteous, helpful when needed. Food, small portions...takes a little too long to be served. Plenty of activities to join in .. Older community but good maintenance. Residents friendly. Median age - 83

We cannot rate the care services as well as the activities because our loved one is in independent living and does not participate in any activities. What I like the most is the accessibility and attentiveness of the staff. Also, the common areas are nicely decorated and well maintained. Yes, we would wholeheartedly recommend The Preserve at Palm-Aire to other families.

Check it out and visit I recommend. They could have more activities , but it's clean. Food is good. People are mellow. We have a fair price for this year as well.

It is a reasonably new facility and the staff could not be more welcoming and kind to our mother and family. While we are less familiar with the services for the residents who may be less mobile given our mother is still fairly independent, she has been able to avail herself of the many conveniences offered such as laundry and housekeeping, a wide variety of recreational activities on and off site, and full dining services. The location is also very close to a wide option of shopping, supermarkets, and restaurants. We cannot overstate the importance for us that our mother has been able to enjoy her independence while also benefitting from the daily interaction and regular assistance as needed from the staff. I would certainly encourage anyone in the market for these services, either for themselves or a lived one, to visit.

The facility is nice and people are very friendly. Food is good and place is very clean. Rather expensive but I feel comfortable and at peace with having my loved one here. [name removed]and [name removed] are wonderful. They bring all the details together and are super responsive.

It is a beautiful well cared for place. The staff is very friendly. The rooms are a nice size big enough. The activities were very good. The food was adequate not great.

Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe