The Arbor Company

I visited this community with my mother who is considering independent living. The staff was friendly and I noticed many residents out and about engaged in activities throughout the community. My mother felt very comfortable there which is the key to success on this move for her. The dining room was very nice and we reviewed a sample menu that was befitting of a five star restaurant. The apartments were nicely laid out with some updates. My mother loved the lanai that overlooked the preserve areas. Grounds were well maintained. Overall it was a great experience.

My mother has been a resident of the Vantage for the past 18 mos. She moved into her apartment after recuperating from an auto accident. Since she can no longer drive a car, the convenience of transportation was very important to us - especially for doctor appointments. The shuttle service is most convenient and gives her the mobility she needs to maintain her health, shop, dine out, etc. And, the Vantage has provided so much more. Fine dining, social activities, exercise, movies, etc. are available. Her apartment is beautiful, spacious and well appointed. It gives her all the privacy she needs along with the security to make her family feel comfortable that she is safe. The staff is friendly and helpful. We could not be more pleased.

I really like the Vantage. Everyone is so help and the food is great. The sevice in the dinning room is wonderful. Once you place your order it doesn't take long to get your order. The verity of food is wonderful. The hours in the restaurant are great. We have great transportation at the Vantage. and if we have a problem we always have someone to talk to. We have great cleaning service for individual apartments and the overall building is always. clean. We also have some great exercise classes. The instructer will always help you on if you need some extred help. Their always seem to be something to do here.

Congratulations to The Vantage for the 2013 Excellence award. It is hard to believe we chose Vantage with our dad almost two years ago. From the staff to the food; the movie room to the excercise classes everything is first class. Your staff has been supportive during dad's illnesses and extended stay away from the Vantage this year and was helpful in reintegrating him into life when he returned. We cannot thank you enough and we recommend the Vantage to anyone looking for themselves or their parents. Our children love to visit and have special dinners with their Bapa and go to the movies. They are always treated specially by the staff too!

We were drawn to The Summit because of it's prime location--walking distance to dining, shopping, movies, library, train station. During our tour, we were impressed with the choice of apartments, the friendly and accommodating staff, and open areas. There was a lecture taking place with a large group of people in attendance. The exterior of the building has been remodeled, as well as the outdoor swimming pool. The Summit offers three meals a day, housekeeping, transportation and some activities. Reasonably priced when considering amenities offered and great location. Certainly, a serious consideration for our future home.

My aunt moved into the Residences after two years of declining health, short hospital stays and months in nursing homes. While the decision to sell her home and move was emotionally draining and physically exhaustive, it was the right choice. We looked at home type facilities,too. While she would have preferred to remain in DC, she chose the Residences based on the warmth of the staff and the overall feeling in the facility. During our initial visit, many of the residents greeted her with interest and without hesitation told us of their experiences living there. She felt welcomed,open to making some new friends and enjoying a new home. She's had some ups and downs, voiced some concerns but is adjusting and enjoying her new room and her suite-mate. It was clearly the right choice.

Our loved one chose this community because it met all his requirements. I really like that the community is secure and you need to have a key to get into the building. It does expensive for what they offer but I’m pleased with The Vantage.

The engagement staff were phenomenal. The rooms were great, and the meal were average.

Staff is courteous, helpful when needed. Food, small portions...takes a little too long to be served. Plenty of activities to join in .. Older community but good maintenance. Residents friendly. Median age - 83

We cannot rate the care services as well as the activities because our loved one is in independent living and does not participate in any activities. What I like the most is the accessibility and attentiveness of the staff. Also, the common areas are nicely decorated and well maintained. Yes, we would wholeheartedly recommend The Preserve at Palm-Aire to other families.

Check it out and visit I recommend. They could have more activities , but it's clean. Food is good. People are mellow. We have a fair price for this year as well.

It is a reasonably new facility and the staff could not be more welcoming and kind to our mother and family. While we are less familiar with the services for the residents who may be less mobile given our mother is still fairly independent, she has been able to avail herself of the many conveniences offered such as laundry and housekeeping, a wide variety of recreational activities on and off site, and full dining services. The location is also very close to a wide option of shopping, supermarkets, and restaurants. We cannot overstate the importance for us that our mother has been able to enjoy her independence while also benefitting from the daily interaction and regular assistance as needed from the staff. I would certainly encourage anyone in the market for these services, either for themselves or a lived one, to visit.

The facility is nice and people are very friendly. Food is good and place is very clean. Rather expensive but I feel comfortable and at peace with having my loved one here. [name removed]and [name removed] are wonderful. They bring all the details together and are super responsive.

It is a beautiful well cared for place. The staff is very friendly. The rooms are a nice size big enough. The activities were very good. The food was adequate not great.

Facility very clean. Staff very positive/ not too many bad apples thankfully. Very disorganized sales team and process. Generally the place has a nice vibe

They are all incredibly friendly. Helpful and personable. They he place is the best in the area. The studio is on the small side. But since mom can't move much it's fine. The other rooms are good size. Amenities are great. It's a really nice place. Big and not sterile like all the other places seem.

In general, the facility is bright and clean. Nice location. The staff is mostly very friendly and accommodating, generally looking out for the care and best interests of the residents. The nursing staff is adequate but can be slow to react when issues arise or changes are noted in a resident's health or demeanor. A couple of other observations...They are quick to adjust care levels (and costs) when temporary issues arise that require additional monitoring, but slow to reevaluate when those requirements are no longer needed. Seems like many of the activities are geared more toward women (shopping, crafts, etc.). Could use more that men would have interest in such as card games or sports nights...

I find the staff extremely helpful and responsive. The caregivers are really caring and kind. My mom is in a studio, small but ample. There are several levels of care.

A bit too much sugar in the diet, especially for those with borderline diabetes. Staff not alerting family when increased edema in extremities. Beside these, staff have been excellent, kind, clean and caring. We would recommend this community to other families based on the experience we have had so far

My mother in law was an amazing cook and worked in food service, so maybe she's more critical than the average resident. She had an aide that she adored, but for some reason she was reassigned -and she's not as enamored with some of her new aides. Residents need to really speak up when they need something and Mom does not because she's afraid that they'll label her troublesome. It's crazy expensive considering that Mom really doesn't need much one on one care (yet).