The Arbor Company

I find the staff extremely helpful and responsive. The caregivers are really caring and kind. My mom is in a studio, small but ample. There are several levels of care.

A bit too much sugar in the diet, especially for those with borderline diabetes. Staff not alerting family when increased edema in extremities. Beside these, staff have been excellent, kind, clean and caring. We would recommend this community to other families based on the experience we have had so far

My mother in law was an amazing cook and worked in food service, so maybe she's more critical than the average resident. She had an aide that she adored, but for some reason she was reassigned -and she's not as enamored with some of her new aides. Residents need to really speak up when they need something and Mom does not because she's afraid that they'll label her troublesome. It's crazy expensive considering that Mom really doesn't need much one on one care (yet).

I have had numerous issues with an administrative staff member including, lack of response after contacting her multiple times, lack of follow through on requested tasks and a rude attitude. This is the 2nd most expensive community in this area. [facility removed] is the most expensive. Arbor Terrace is a very nicely decorated, comfortable and clean community. My family member enjoys the activities they offer and has commented that the food is very good. I also think there are many opportunities to socialize which is important. The move in process was good and the staff was helpful in terms of setting up the room for my family member. I think given the price, I should not have to call/email the admin person 6 times without a return call. I like the caregivers very much and do feel they do a good job. I also really like the maintenance team.

Cleanliness=timely cleaning of floors Food=better preparation, better variety,better,wait staff,and timely service for telephone orders. There is a wide range of activities to chose from.

Overall, she is very happy there, she really likes the staff and the people. The only thing she thinks can be a bit better is the food because it's not consistently what she would consider to be above average. Do know, though, that my mom is very picky, lol. Saying that, the fact that she is so happy there with almost everything does say how nice the place is.

What we like the most about ArborTerrace is the convenience, the size, the friendliness, and the management participation and overall care. It is a family atmosphere.

Nice place, always clean. Nice outside areas to relax and private outside area in memory care. Activities throughout the day in memory care and personal care. Pet therapy and music therapy. Happy hour on Thursdays with live music in the lobby. Staff is very friendly. As with any facility, some aides go above and beyond and treat your loved one like their own. Others are not as passionate about their work. And that’s why I gave 4.5 stars instead of 5.

The staff is excellent and that is what matters most. They really care and know the residence. I am very happy with the move. Be careful and verify facts before committing. Sales is sometimes “salesy” and we were told a few things prior to moving in that turned out to be inaccurate but still glad we moved mom in. All in all very happy!!

It was mostly positive. Very clean, well run and maintained facility. If the care attendants could have been better it would have been a 5 overall.

Food is great, health care average, not making sure patient is clean and dressed very poor. Based off of the experience, I would recommend them to others.

We chose Arbor Terrace Lakeway because of the cleanliness, the professionalism, the friendliness and the attention to residents. The staff is very easy to work with and they are receptive to helping in any way they can.

The facility is well kept clean in the staff are nice, courteous and professional. They take care of my mom as well as they can be as she’s 100 years old. Her room is nice and comfortable housekeeping could probably do a little bit better on the cleaning.… But overall it it it suits the purpose of what we were looking for and what she needs

Overall my experience with the staff has been positive. Most of the staff have been wonderful. My mom is in memory care and now hospice. Hospice staff have been very supportive and caring. My biggest issue is night time bed checks. She has fallen out of bed several times and hasn't been check on for hours. I'm working with director to fix these issues.

The Staff is very friendly & accommodating!! There are a lot of Activities for the residents... The facility is always very clean!! I would definitely recommend this facility to others in need of a Sr. Living Facility.

Director, [name removed], is a great communicator and goes the extra mile. The staff at Arbor Terrace work with our loved one to help her take advantage of the services and activities available to her. The atmosphere is warm and welcoming and the food is good.

Overall a good experience and the level of care was good. We liked the ratio of patients to care givers. It was expensive at the end and may have pushed us to seek more cost effective care.

We chose Arbor Terrace Mount Laurel mainly due to the availability they had and the convenient location to all of our family members. The staff has been very nice. There is just not enough aides. Overall, I would recommend Arbor Terrace to others looking.

Biggest problem is that there are not enough staff. Second problem is the rigidity of dining arrangements. Everyone must have an assigned table and an assigned time for eating. Breakfast and dinner are provided but I don't eat breakfast and I still do not have a permanent dinner table after 3 months. They cannot provide a table at my preferred time of 5:45 and want me to eat at 6:30 which is too late. Third problem is that the quality of the food is quite variable. The facility is not helpful for people who cannot eat dairy products.

Arbor Terrace Hamilton Mill is a well-run, quality facility. It was an especially great if the resident can walk or can transfer from wheelchair on their own. Our challenge: the memory center did not allow Hoyer lifts. When a Hoyer lift became necessary, our loved one (who was in Hospice) was given a 30 day notice to leave. Even though Hospice would supply the Hoyer lift, Arbor Terrace would not allow it. So we had to move a 91-year old Alzheimer’s patient within 30 days. Arbor Terrace is a beautiful facility, and can be a great place to live. It unfortunately didn’t work out that way for us.