The Arbor Company

We really did not have any complaints. I'm glad we chose Arbor Terrace. They took great care of dad.

Things to know about Arbor Terrace: Yearly $ raise in rent. Director doesn't have our best interests in mind- only Corporates. Sales out and out lies. Ask very specific questions and follow up questions. Confirm answers in an email. There is no help here if you are compromised health wise except being driven to medical appointments within a 8 mile radius. Meals need to be better quality Less starch More healthy substitutes. Find a way to keep food hot before serving. They are cutting more and more healthy side or condiment items. Skim milk, margarine, fruit yogurt....things like that. Today was low calorie cream cheese....

Staff is very helpful and friendly. Facility is well maintained, clean, and pleasant. Nice outdoor areas. Communication is sometimes lacking as it relates to care levels (cost) and standard procedures. My uncle frequently seems bored and I notice many activity rooms in the building that are empty (not in use).

My loved one was previously a resident at Arbor Terrace Glenview and everything was very good. We were very pleased with the facility: the sitting rooms, common areas and open spaces for family get togethers. The facility is very clean. I would recommend Arbor Terrace Glenview to other family members.

While looking into facilities for our loved one, Arbor Terrace just seemed to be the best fit - and it has been! My aunt is very happy there. They do seem to have a lot of staff turnover happening.

The Bridges program appears to not have the staffing or the activities you would expect for a program that is intended to provide more support than the ASL program. The communication between staff and family is not scheduled but only on request. Hence little ability for the family to understand the staff concerns or the staff to understand family concerns regarding the bridges participant.

Had a great experience with Arbor Terrace. I would recommend.

Move in was tough, but they had had a busted pipe at Christmas and were in progress of renovations. We had to move 3 times. Was hard on me and him! They said they would move his stuff, but changed their mind when it was time to move him. There is no sink in the kitchen. I didn't realize it. Not one of the places he had lived before had not so I never thought to look or notice when we walked thru. It's a big deal when u have to use a bathroom sink to wash a coffee cup.... yuk!! Staff is half and half. They have some great long term staff which has been a big deal for me! But the ones that are not great are mostly on weekends holidays etc. His room is supposed to be deep cleaned is their term. It has not been that since he has lived there. They leave his clothes all over the room when it's two steps to the laundry basket in the bathroom. His room is dusty, he is on oxygen. We have had several meetings with all departments involved. It's just laziness. I got a letter in the mail in March they are going up on our fees so they can pay more! I'm not sure I get it!! Anyway, the food is an issue due to the fact that dad is diabetic and the usual only diabetic choice for the meal is a garden salad. When he first moved in, it was different. The food was good and better choices. They have made cuts, I'm assuming in the food budget, at corporate. If it continues, this may be the straw that breaks the camels back. I really love the director. But there is only so much she can do. I'm not so happy with the nurse in charge of the techs. I believe her excuses she makes to me on why they never do their job is why it never happens. She allows them to be that way. That is the main problem there. I don't like the pharmacy that they use to package. Dad is VA and they will not package his OTC medications, so we have to buy them from them. There is just getting to be a lot of problems for us. I'm wondering if there is a good place for him to live!

It's very expensive they almost do to much as its Like a expensive nursing home. There was almost no rehabilitation for mom after knee replacement. They pushed her in wheelchair instead of making her use walker. They wiped her after using toilet. She was totally capable of doing this. But management wanted them to do this. She lost all independence and waited for them to do everything. She has beginning dementia so she has no thoughts on her own uses excuses for everything and she took advantage of this. Also medication provided was $90 a month when it should have been only $8 what you pay at Publix. To give medication was $500 a month. They give medication that gives them uncomfortable diarrheas. Depends They charge a lot for and they don't come out to tell you to buy them yourself. Than they tend to disappear with not knowing if they were used on her. Because she would not use bathroom but go in pants. It was crazy.

The people who work and live at the summit are wonderful. The facility is clean and decorated tastefully. There are activities to keep my dad busy all day long. He is known by name, and I feel good that he is in the right spot

My mother is happy at The Arbor at Bridgemill community and we would recommend them to other families who made need a place for their loved ones. the dining staff at the community is very friendly and helpful.

I’m a respite care “patient “ recovering from a fractured femur. I was concerned about fitting in at a residential facility but from day one the staff was pleasant and made me feel welcome. I have physical and occupational therapy and several activities a day. My medication is closely monitored . They are encouraging and working to get me home. A place for me and your Mom!

I have been visiting my Aunt at this facility for over 2 years and have found [name removed] to be the most friendliness and helpful person. No matter what the situation is, she is always smiling and willing to help. She puts a smile on the residents faces.

Arbor Terrace Willistown was recommended by a home nurse, our neighbor who is a physical therapist, several CCH ER nurses and the Coatesville VA Medical Center. The staff knew my loved one's names almost immediately and everyone was so very helpful as we moved them into their unit. The meals are terrific and the kitchen makes a special ice cream sundae for my loved one. The housekeeping could use a bit of improvement, as I've needed to take trash out several times. Overall, I would recommend Arbor Terrace Willistown to others.

We loved the Arbor Terrace Willistown community. They treated my father with a lot of kindness. The community was kept clean and the meals they prepared for the residents was good. Based on the experience we had with the community, we would recommend them to others.

The majority of the staff at The Preserve at Palm Aire are very friendly and kind. It's the staff in the dining room that are not very kind or friendly. The servers I have had trouble with and their bad attitude, and then how long they take to serve the meals. All in all, I would recommend The Preserve at Palm Aire. It's overall a very good operation.

I would highly recommend the community. It is supportive and friendly. We picked this community because of the location.

The Arbor at Bridgemill really is a wonderful place, and there are many residents there that love the community and do consider it home. However at the moment our loved one is still adjusting to the community.

The staff is friendly and the attendees are regular at Arbor Terrace Citrus Park. On most of our visits, we see the same caretakers. The move in process was easy and the staff was accommodating. I would definitely recommend Arbor Terrace Citrus Park to others.

My loved one is currently a resident at Mariposa and the experience has been pretty good so far. The cleanliness and friendliness is good. The quality of care and staff is good, also. I would recommend this facility to family and friends.