The Arbor Company

I would say overall I would has been good/great except the food. The food is fair. That is moms opinion. There are a couple of caregivers that are exceptional. Britt and Baina. The room sizes are generous. The facility is very clean.

We are at the beginning of this journey, and Arbor Terrace has been a wonderful start. Because I live many miles and states away, I had to rely on internet research, phone conversations, a virtual tour, and emails to gather information in order to make this important decision. After researching many communities, I chose Arbor Terrace for my family member. After interacting and communicating with Sherry, Lisa, Shelly, Gauri, and Carah, I knew Arbor Terrace was where I wanted my uncle to be. Jackie, the ED, sent a warm welcome that was much appreciated. Everyone — from the front receptionist to every staff member I have interacted with — has been supportive, caring, and extremely responsive to my questions and concerns. They have provided reassurance and peace of mind, especially since I cannot be there in person. Most importantly, my uncle is stable, thriving, and enjoying activities and opportunities that give him purpose each day. The staff has paid close attention to his individual abilities and needs, and they have even engaged him in entertaining other residents! Because of the care and wide variety of activities at Arbor Terrace, he has been exposed to experiences and opportunities he never would have had otherwise. Thank you to everyone at Arbor Terrace!!!! I look forward to building a strong and lasting relationship for my uncle’s continued care and well-being.

Rooms are clean and a decent size. Menu choices are also good. There have been some issues with staff following instructions, but we hope those are getting resolved now.

The staff is responsive to concerns. The facility is very clean and well maintained.

The Apt is wonderful! The aids are helpful although could be more hands on. Activities and food is average. The washer and dryer need to be updated.

Visiting the community was a very pleasant experience. The environment was warm and inviting and many residents appeared to be enjoying their time. There were a variety of activities taking place, which contributed to the positive atmosphere. The staff were friendly, welcoming, hospitable and engaged.

Like - care, cleanliness and food. Dislike - cost went way up after takeover by The Arbors. My mom's costs went up by 16% in just 6 months. She is now paying [Amount Removed] more PER MONTH for a comparable assisted living on Long Island in NY. Also, the company was not transparent in their delivery of the information about the increases.

The daily activities which almost all participated. I have recommended to others already.

I have included "Transportation" in "Activities". Very frustrated with the Transportation. Make sure you get details about the Transportation. How many cars they have and the schedule. Chef who was there when we moved in left shortly after. Quality/Variety of the food and the service have suffered.

Overall, it's very good. Dining room service is a problem. Very extremely slow. That's the only complaint. The staff is knowledgeable. The aids are great. The time that he presses the button for someone to come less than five minutes. Laundry is done good he takes a shower with two people helping him. The Supervisors call me back within 24 hours if not sooner.

The staff is very friendly and the facility is lovely.

Price was reasonable. Food was very good. Personnel were very helpful. Residents were quite friendly. Daily care was appreciated. Clinic care was helpful. Parking was sufficient. Signin/signout was easy.

As a resident you get 2 meals included in your rent, free weekly maid svs, and courtesy maintenance help, if needed, for anything inside your unit. They even hang pictures. Preserve also has an area of Villa's aside from apts. I live in Villa. Happy there. Short walking distance to main bldg.

Very pleasant tour. Facility is one of 3 in the running for our family member. Additional costs for dining with our family member came as a surprise as those costs were included in the other facilities we toured.

The place is beautiful and comfortable and inviting. the activities are fair for the assisted living residents . The meals seemed to be fine. I was hoping for more consistent support being in an assisted living than there seems to be but overall it's a very nice place. The people are very nice but it doesn't seem like they really go above and beyond.

it's a lot to take in.... 90 minutes friendly care for specific needs residents appear happy beautiful decor fun activities bus rides... shopping. tours. treats. sight seeing hair salon games entertainment

What we like the most about the community is that my mom is happy there, she enjoys the dining room, playing bingo and the bistro where she does puzzles with the grand kids. Yes, I would recommend the community to others

The facility is very nice and the staff are welcoming and supportive. I would recommend to others. Location is convenient and close to many stores and restaurants.

Arbor Terrace offers numerous opportunities for resident engagement. The staff is very attentive. Meal time offers another opportunity for socialization and the food (by menu) is wonderful. We are in a shred room - each have a bedroom, bathroom and the kitchen is shared. My mom is thriving there.

The friendliness of the residents. The staff who are so caring and welcoming. They let me have my dog anywhere in the community (except dining room of course) and they and residents adore him which he returns. The setting being next to the Teaneck Nature Conservancy.