The Arbor Company

They're not perfect, but if I have an issue that I bring to their attention, they work on it. I can tell that they're very serious in responding and resolving any issues if something isn't going well. I think their strength is their people - their stability, their focus on their work, and their attitude toward the community that they serve. They're very positive in how they work with the residents. And that's what drew us there. They also do a great job of communicating. The director sends out emails and video messages. And I feel like I'm kept well-informed. They update us on things like Covid and activities. They've done a really good job at communicating. They utilize the Sagely system, where they take pictures of residents in activities and can send you a weekly report of what your loved one has participated in if you choose to receive it. I've really appreciate receiving those updates. And I can see how that would be valuable if you're far form your loved one or out-of-state. As far food, they've been accommodating in providing a special pureed diet. I recognize that it's a tough assignment for any of these places, but on the whole, our experience has been more positive than not. I have real regard for them, and I think they're as good of a place as you can find in the community.

I like it a lot. Everybody has been very nice. There's plenty of activities to do, and I particularly like the aerobics class. I also like the leaders and the staff at Arbor Terrace. They're very good.

We like the modern takes the facility has, it is brand new so it jumps out at you as being quite lovely. Since it is a newer community and them having to start fro scratch there are a few areas that could use some improvement, and work out the kinks. Most of the staff members are pretty friendly.

Just didn't feel right for mom. A little pricey for us right now.

I would tell others that in general it has been a good experience for my mother. She has been happier here than she has at 2 others she has tried. Apartments are a nice size. The only place it has failed is that their choice in people who do the care, what they advertised was an inside service that could do whatever you needed, but we had problems with them coming in when scheduled so we decided not to use them. Other than that it is really good. It is a small and friendly community.

Lovely place, reasonable price, larger than the other place I saw yesterday, with the add on care option may be good for me. Going back to try the food on Monday.

I found the facility to be very esthetically pleasing . Everything seemed to be very well laid out. Found rooms to be nice overall, but on the small side. Closet space was non existent, which is a main factor. [name removed] was very informative and was very explicit throughout the tour of the facility. I felt very comfortable speaking to her . I’m still going through the process at looking at various facilities.

It is a good community. The people make it the community. The communication with the staff is good. I would like to see the meal options changed for the residents to eat simpler items they are used to.

Really nice place.

Already taken a virtual tour. The representative from Arbor Terrace was very helpful. They answered all my questions. I have a very good understanding of the facility and their mission.

We did the online tour with Arbor Terrace. From what I could see, it looked to be a little too confining and my dad really likes the open space. It is by a busty road and the location was just a little too far for us.

I would recommend the community again to friends. For the level of care they are getting the care is appropriate and the environment is good for residents. The communication with the staff is good and they are very responsive.

We would like to see a better response time when the call button is used. Communication could be better between the management and me. The community is neat and clean, the staff is friendly and my loved on really likes the community. The food is really good and they have daily activities for the residents. I would recommend this community to others based on my experience.

I'm not happy with the head nurse, waited until the late afternoon to let us know that our loved one didn't have their meds. I was able to get ahold of a friend to issue replacement medications. The aides are wonderful, and the community doesn't have enough to respond to the resident's call buttons. There are times I have to call the nurses to assist my loved one. If there is an emergency what is my loved one to do? I would like for this to change. The place is beautiful, though!

Very nice facility and amenities. All of the residents and staff were friendly and happy. [name removed] was very helpful with our questions and educating us in the process. They did not have any 2-bedroom apartments available at this time, which may be a prohibiting factor in selection.

It's very clean. We have had nothing but pleasant dealings with any of the staff, from admin to the front desk to maintenance. We're not using any of the caregiving staff since we're in the Independent Living section. The food could use some improvement. It has been better lately, and I think they did the best they could under the circumstances during lockdown. It was very difficult for the residents during the Covid restrictions, but the Preserve did an excellent job keeping everyone healthy and safe, and making the best of a bad situation.

This seems to be a good community but it was on the main road and was too noisy for my loved one.

They are very nice at the community. It is very good. The stuff is very good. The meals have dropped off a little bit, the dining room is open. They have a gym, movies every night, and holiday programs for activities to choose from.

Your loved ones will definitely be cared for here. They'll be seen as an individual and not a number. The small community is definitely part of that, because they don't have to cater to so many different residents. Everybody that I've run into has been very nice. They've been understanding of my loved one's diagnosis, acknowledging that anxiety and paranoia play a big role in dementia. They try to do the best they can, even though sometimes it's hard to please my loved one. My only complaint is they're at the tail end of going through some staff changes. It was tough for them to maintain and for us to keep up with care services. It was just difficult to establish a care plan because the staffing was just not in place. We feel like some of the value has been lost due to Covid, but I know that's not their fault.

We chose HarborChase of Price William because the person that I was dealing with was excellent and very helpful. Based on what I know I think the room sizes are on the smaller side. I do think the food could use improvement and I think they need to improve the timeliness of the cleanup in the rooms such as changing sheets and things like that. But overall, I would recommend.