The Arbor Company

My mother-in-law loves her one bedroom apartment. The fact that she liked it so much made it easier for her to leave her home of 50 years We cannot really rate this. She does not require any daily care (she has memory loss). People stop in to check in on her multiple times a day and she is administered her medicines twice a day. So for her needs, her care would rate a 5. She would rate the food a 5, but she does not like heavily seasoned food. We have not eaten there yet. My mother-in-law does not choose to participate in most activities, but she enjoys the musical performances and she sometimes joins in the Bible studies. The activities' coordinator is fantastic and is open to suggestions from residents and families. Based on the apartment she has (there are only 2 like it in the building) we would rate it a 5. The extra charge for medicine administration seems a bit much, but it may be the going rate. We have had several issues with being charged too high a monthly rate (3 months in a row) but that was rectified

We had a great experience with Arbor Terrace Shrewsbury, although it was less than 2 months before our loved one passed away. The public area was always clean, but his room often had dirty glasses and bowls. Empty water bottles sitting around rather in trash. Trash can would be overflowing. [name removed] and front desk staff were extremely friendly, helpful and caring. All the nurses and aides gave him lots of care and were very patient with him. He enjoyed his meals and the fact that they would cook what he wanted. Unfortunately his health prohibited him from being involved in the activities offered. But when visiting, the other residents looked very engaged and the type of activities offered looked appealing. The care he received was worth the cost. His room was spacious.

We picked this community, because of the cleanliness and staff interactions. My loved one has improved, since moving there, and the staff and leaders are all engaging and provide excellent support to my loved one. I would and have recommended it to others.

My mother is currently a resident at Arbor Terrace Willistown. Our experience at this facility has been great! The care from the staff is the number one reason that I feel comfortable having my mother live here. The cleanliness, friendliness, and meals are also great. This facility truly is one of a kind. I have recommended this facility to several of my friends for their parents/spouses already and will continue to do so!

First of all let me start with the staff. For anyone interested in living here, the minute they walk in the door until they leave, will be an experience they won't soon forget. They are all the nicest people you'd ever want to meet. They make you feel like family from the get go. And once here their door is always open for suggestions. Truly very helpful at all times. Secondly, as for the facility, it is the only place to be if it is affordable to the individual. If a potential tenant is looking for assisted or independent living, an apartment, cottage, or a house it's all here and very nice. Just check it all out. The facility speaks for itself. Sorry if I got carried away, but I do really like it here.

My dad currently lives at Arbor Terrace Mountainside. The facility is extremely easy to work with. The one thing that really stands out to me here is how happy the residents are. They all genuinely seem to like the staff and are happy to be there. We are thrilled with the results in all of these categories/ratings. I would definitely recommend this facility to family and friends.

We toured Arbor Terrace Norwood when searching for a Memory Care facility for our loved one. It was a really nice facility. The staff was also very nice. However, we didn't feel like the Memory Care unit was a big enough area for our loved one.

What I like most about the Arbor Terrace of Knoxville are the staff. They are wonderful, the meals that are prepared are good and they offer a lot of different activities for us to do. They have things like Exercise, crafts, movies, guest singers and pianist, what's in the news, Bingo, Brain quest

They're struggling with having enough care people available, as is every facility but everyone is kind & patient. Family needs to be around as much as possible at first to make sure the transition goes well. Not hovering but just visiting even if for just an hour. Makes it much easier a month later when some new patterns of activity have been learned. Residents are friendly as is the staff, Mom has been more active in all areas than we've seen her in the last year. I would definitely recommend Arbor Terrace Lakeway.

Mirabelle is a nice facility with friendly people and excellent staff. Only downside is the food is not geared to a vegetarian, which is what my wife is.

Crabapple seemed nice except they charge for "care" on top of their monthly fee. They decide on the appropriate "level of care" and therefore the additional care fees. They also charge extra for medication management (giving them their meds) and incontinence care. It would have been about $[removed]a month to start as as my mother aged, the fees would get higher. They don't advertise those details when it comes to rates. [removed] was nicer too--or so I thought. The tour was 5 but I think the fee presentation felt like "bait and switch" because I was about to sign when all the "extras" were then explained.

I toured with Arbor Terrace Mountainside and it was a great experience. It was a very nice facility, but the entry fee was just way too expensive.

This is a very nice facility. While the furnishings are not super modern, both the front office staff and housekeeping staff are friendly, mindful and helpful. We haven't had enough experience to comment on the communication with family members. The menu is varied, so your loved one won't get bored and there is even a special menu that doesn't change, for residents that need the stability.

My father is at The Vantage Independent Living and really loves where he is at. My father is one of the official volunteers who welcomes everyone, so I know he is having a wonderful time there. The only meal options require breakfast and lunch/dinner. This is not a horrible issue (and I understand the cost), but it would be nice to choose any two meals of the day. Based on the experience we have had so far, we would absolutely recommend this community to other families.

The staff is very helpful and friendly. The apartments are nice. The residents are diverse and friendly. There are actually a good number of men. The price is reasonable for what you get. My mother is happy there, and she has made many friends. She has had no complaints.

Arbor Terrace Cooper City was the best place my mother lived in by far. The care from the staff and the quality of the facility was superior. Well worth the cost.

We've had a great experience with independent living at Mariposa. The staff is friendly. My dad likes the food. It's clean. And there are many activities to choose from.

All categories get 5 stars from me! We had had our loved one at Arbor Terrace of Asheville for about a year and a half and we are still just as happy today as we were the first day that she moved in here!

This place is amazing. My mom has dementia and didn’t want to leave her house but couldn’t live alone any longer. After visiting Dogwood Forest we knew this was the right place. From our first tour with [name removed] to getting her all moved in the staff has worked hard to help her adjust. We tried to put her in assisted living but she ended up in memory care. The staff is AMAZING! They guided us through the transition and everyone was so patient and kind as we worked to transition her there. (She was difficult and fought going at first). She loves it there now! She is happy and has totally adjusted to it. The facility is beautiful and clean. There are great activities for the residents to keep them engaged. Also families are welcome to participate. If you have out of town family that want to visit they have beautiful apartments for short term rental stay in Holbrook which is the independent living building on the campus and is beautiful as well. It is like a resort for seniors!

The activities/engagement team are fabulous. Always coming up with new events. They work very well with residents that have dementia, and scale activities as necessary. Musical groups come in to perform almost weekly. Exercise classes almost daily. Memory care areas are locked for security. The waiting list for memory care can be long, but it is worth the wait. Price went up at annual renewal, but still inline with other facilities in this area.