Surpass Senior Living

They did not work out for us at all. It was an awful experience. There was no actual abuse, but there was lack of ability, lack of staff, lack of caring, lack of quality. I don't know if I could say enough bad things about it. We got our loved one out of there as fast as we could. He was found on the floor with no one around him. Most of the staff were Jamaican, and because of their accent, we couldn't' t understand what they were saying to us. I don't care for the administrator either. She was pompous and arrogant. And apparently she didn't even know what was happening in her own facility.

Thank goodness Heritage Twin Creeks is close to Presbyterian Hospital since many residents end up there (especially from Memory Care) due to the lack of attention, callousness, and carelessness. Falls, injuries--even residents who wander away unnoticed seem to be the norm at this facility. This is not a place for your Mom or anyone needing attention and care.

All interesting reviews, but they fail to point out that the Surpass corporate management are far more concerned about their wallets than ensuring consistent, quality care for your loved ones. If you plan to tour this place, take time to speak with current residents and their families, check out the pitiful laundry facilities, ask to see some of the apartments that are sub-par--check out the carpet in 128 which has not been replaced for a year - but promised many times And you certainly want to review the Heritage Twin Creeks dismal investigation record with the State of Texas: a real "eye-opener"!

[Removed] does as little as possible to see that Heritage Twin Creeks residents live happy and healthy lives. Too few caregivers - - who are most often expected to work double shifts. Erratic food service and quality. Few washers and dryers that work. But you can count on many, many promises, ie., lots of talk and no action.

BEWARE!!! This is the worst memory care facility! The staff are not caring and were very rough with my dad. They do not pay attention to the residence. On more than one occasion I personally had to go find a staff member to help residence in the common area. My dad fell over 40 times in one month due to lack of supervision. We ended up moving him to a different memory care facility where he did not fall one time in 30 days.

Very unhappy with this place it's not a place to put your love ones at after calling nurse at the ivy to discuss about medications for a My mother she sounds so rude and sounded like she didn't want to bother with what I had to say after trying to discuss a change in medications . The nurse that is at this place has no clue about anything .. It's different medication people every time you turn around why ? I'm not happy I will be looking to put my mother somewhere else . Get a nurse in this place that knows more than what she knows forgot to mention her name is [name removed]. Never returns your call even after you leave meassages on her voice mail you be lucky if she answers when you call her .. Not well educated enough said !!!