Surpass Senior Living

I would recommend they find a better care facility and check reviews

Has not been a wonderful experience. Food has not been good. The only reason I am still here is the have washer and dryer in the room. Food and cleanliness is probably the two highest ones for improvement. The activities are fair, but have no bus to take people with w/c to dr. or activities. I don't have much need for help so can't really rate the caregivers.

My loved one was previously a resident here, but we've moved her to another facility. Things started out okay, but then we had some issues. One thing that really bothered me was that the floors in the kitchen/dining area were dirty and slippery. The food itself wasn't too bad, other than offering mostly chicken and a lot of rice. There just wasn't a lot of variety and when you did choose an alternative option- it was a long wait before you got it. Like 40 minutes for a baked potato. Communication with the family was zero. We were also overcharged and are still waiting for them to get that resolved. I know that since we've moved our loved one out, they've changed management and are trying to fix things. But it was not a good experience for us.

My loved one was in Memory Care for 3 days when they called me to tell me I had to hire a sitter to watch him for 7 hours a day. That is roughly $200 a day with $28 an hour on weekdays and $30 on weekends. (I think it was because they were short staffed.) Then, after he'd been there awhile he apparently was not calming down regardless of his meds, (which they told me it could take a month or so to kick in) started to get anxious, jittery, difficult, etc. He was also getting up 2-3 times a night to urinate. So, they started him on a low dose of Ativan. The dose was increased until he was out of it, like a zombie. Because the rent was going up $625 in September, and I was still having to pay $5600 a month for a sitter, I searched for other Memory Care facilities. When I spoke with them, I was totally upfront about him not remembering that he can't walk, yet constantly standing up, and often falling. I told them I could not move him if they were going to require a sitter. When the [community name removed] nurse came to evaluate him, she immediately contacted me and said, "He acts like he has a UTI. When was the last time he had a urinalysis?" I asked the Parkside nurse and she checked his chart. He had NEVER had a urinalysis in the 2-1/2 months he'd been there!!! ANYONE who has worked with the elderly knows that if they start getting agitated or difficult, it's very possible they have a UTI. So, I asked the nurse to call his doctor and order a urinalysis. Sure enough, he had a UTI!! Maybe had they performed a urinalysis when he first was admitted, he would not have had to have a sitter at all! He was put on an antibiotic for 010 days later, I moved him to [community name removed]. Since being at [community name removed] he has NEVER had Ativan and does not get up frequently in the night to urinate. I had a meeting with the executive director of Parkside a month after I moved my loved one out, and he said as very open to listening to my disappointment with [his] care. He said he'd have there "overall, charge or whatever" nurse evaluate his care. I received an email from him a couple days ago saying all "procedures and protocols" were correctly followed. I am very disappointed with his response because that means any resident they have may get treated like [my loved one] and not checked for a UTI because of their "protocols and procedures."

No time to eat when the food is eatable. Food is not cut so clients can eat it. Doesn't get changed when needed. Sometimes bowel movement ignored until it hurts. Rough thinks clients are rag dolls.

This place is a joke 1st shift 2 or 3 care partners 2 med techs. Med techs don't help care partners not there job 2nd shift lucky if we have 2 care partners 3rd shift once again only 1 person on duty they say that all that's needed NO NURSE IF SHE'S HERE IT FOR 3 or 4 hours maybe 3 or 4 days a week no one on duty at night and most weekends Front office are worthless [name removed], [name removed] and [name removed], [name removed] the maintenance is lazy The cooks in the kitchen are wonderful food is great Actives are good try to get everyone to join in Price is high for what you get Don't move here you will be sorry

This is a great community for people who are relatively independent. The activity program is one of the very best around. Unfortunately, most elderly people who are looking at moving to assisted living need special care. Ask any home health professionals who come in and out of this building and they will tell you that the care is seriously lacking. They focus more on renting out apartments rather than taking care of the people who already live there. Look for an assisted living who has a nurse there in person supervising caregivers during every shift (24 hours/day). This place is known among industry professionals as having ongoing problems with State inspections because of clinical concerns.

I would never put another loved one here again. They are understaffed. Room and board is about the extent of it. Food is mainly carbs. Pasta, rice and bread with very little protein. Medical attention is almost none existent. Turnover is high and employees are unhappy as a whole. My heart goes out to those residence who are at their mercy.

I placed my precious husband in this facility in January 2018 as I felt good about the activities, the staff, and the overall "good vibes" of the place. However, things went down hill quickly. [Name removed] hair was not washed, his teeth were lost and no attempt to find them. My girlfriend [Name removed] also went in about the same time and situation was even more severe than my own. She ended up dehydrated and in ICU for over a week. Her husband moved her immediately after that. I didn't; I liked the staff....those I could find. But when I missed two days and came in with [Name removed] diaper not having been changed for two days and his genitals raw, I decided to move him. I didn't; the staff talked me into keeping him there. He was seldom bathed - once it was five days before I got upset with them; the next time was six days and I just took him home and bathed him myself. They "claimed" he was unmanageable and sent him for 3 weeks to a psych ward to get stronger drugs . He returned a zombie, stayed in this state everyday but then they started double diapering him so they wouldn't have to change him as often. By the middle of June I had had it with the lack of proper hygiene and wanted him in another facility before I went to a Family Reunion in Wyoming. Because of the difficulty of getting all the paper work in before I left, the new place agreed to send two caregivers over to Autumn Leaves each day to make sure he was in good shape and bathed. They found him delightful and although he didn't want to be cleaned, the two could do it - not six as Autumn Leaves said it would take. But during my trip, I got a call and the caregivers told me to get him out of there; they could NOT believe how poorly treated he was. I rushed home and moved him on June 28th. Since the move, it's a different [Name removed] ; he's clean, he's not over drugged, he's loved and there are caregivers everywhere when I need to talk with someone. It has been the difference between night and day. If your loved one is early to mid stage in dementia, Autumn Leaves may be fine. If your loved one can bathe themselves, dress, etc. then the list of activities will work for them. However, if your loved one is more serious in the dementia. DO NOT SEND THEM HERE!!!! I have seen two people go down hill quickly and my girlfriend will never recover from her month's stay in Autumn Leaves. My husband [Name removed] is so much better at the new place.

We went to go on the tour that we scheduled and the person that we got was someone that did not know anything about the community. They were very unprofessional and that did not impress me. Also they had two floors and the community was very big. it just did not work out for my friend.

It was so close to the highway and the shopping center. I wonder about the noise level. I was not happy about the monthly cat rent.

have been there for several years hoping it would improve. they are often understaffed and have a tremendous turnover rate. the caregivers are poorly trained and some of them really are in the wrong line of care. the place has a housekeeping issue for the last year which is really reflected int the cleanliness of the place. there is a new director who seem to be trying hard to make the place better. if I were you I would consider other places

We had quite a few issues with this community, and were not happy with it at all. The staff were friendly, and tried to be helpful, but just did not seem very competent. We really had to stay on top of them to make sure things like regular cleaning took place. We also did not like that during the weekends they had temporary staff come in who had no personal connection with the residents. When we were selecting a community we had 3 main requirements. We wanted her clean, safe, and active. We were very disappointed in the level of activity here. When we toured it looked like they had all sorts of things planned, and marked on their whiteboard, but after she had been here a while we noticed that there was barely any participation, and the staff did not seem to actively encourage more people to join. And in terms of safety we never felt that the building was particularly secure. They locked it at night and you had to use a code to get in, but EVERYONE knew the code, and they'd tell anyone who asked. The building also very empty and unwatched at night. They also had a water line break, and it took them a month to get it taken care of, and during that time they would just crowd all the memory care patients into a common area for most of the day. And last of all were the problems with cleanliness. We would often come in and find Mom in bed in her clothes from the previous day, or find that her bathroom was dirty. We were paying to make sure that she had help getting changed in the mornings and evenings, and this was obviously not something that was happening regularly. I would NOT recommend this place to anyone else.

This is not a good place. We were forced to leave after 30 days in the best interest of my dad due to substandard care and lack of compassion from some caregivers. I do not recommend. They do not know what's going on in their own facility.

Our family had a deeply troubling experience at Parkside. The facility was consistently understaffed, call lights went unanswered for long periods, and basic care needs were not met despite repeated requests. Cleanliness, supplies, and communication were all serious issues, and the support promised during admission was not delivered. Although some staff were kind, the overall environment was unsafe and unreliable. I strongly urge others to look elsewhere and avoid making the same mistake we did.

I toured The Heritage at Eldridge Parkway and left feeling very uneasy. The building looks nice when you walk in, but the atmosphere didn’t feel warm. Staff seemed busy and not really focused on the residents. When I asked questions, I couldn’t get clear answers, which made me feel like communication would be a problem if my loved one lived here. It just didn’t give me the peace of mind I was hoping for.

toured this community for my loved one and was disappointed. There was a strong odor in several areas, and I didn’t see much for residents to do. Whenever someone from outside came in, staff seemed to focus on them instead of the residents. Management didn’t feel warm or welcoming, and after my visit, I understand why there haven’t been any reviews since [date removed].

Current facility and owners are operating under Heritage ([date removed] to current) NOT Autumn Leaves(pre [date removed]!) So only positive reviews are from YEARS AGO! I could go on and on about everything i saw and how many executive directors have come and gone not to mention staff and nursing directors. The owners work out of Florida and ignored seriously egregious maintenance failures. Anytime looking at a facility ask how long the Executive Director or other core mgmt staff have been in place; that says everything.

horrible owners and mgmt on site that changes nonstop. Lack of Maintenance, washers/dryers and bathing facilities are horrendous. A place for mom is nothing more than a kickback site that presents all facilities throughout rose colored glasses. #shame

[name removed] (Med Tech) has on multiple occasions stonewalled relay doctor information for my grandmother that is living here. Rather than communication and providing solutions, this sole individual has both disrespected my family and created an environment where my grandmothers health is at risk.