Surpass Senior Living

We are early on in the game and overall it is good, but activities have been lacking. Healthcare people have been very good and concerned about mama's well being. Hoping it gets better and she is comfortable.

My tour of the community went well. I was able to get a lot of informative feedback about what is offered. I noticed there are many resident living in this facility. They were very accommodating with allowing me to visit them the day I called. After visiting I felt this was not a right fit for my dad.

The room size was good. The food was lacking in flavor and taste and wasn't very good according to my father. The employees were under understaffed and left my father on the floor for a prolonged amount of time while looking for help to pick him up whenever he fell. He also felt that it took a prolonged amount of time to obtain his pain medication at night when his shoulders kept him awake. My father overall was not treated as well as we thought he should have been treated while living at The Ivy. They didn't clean his room weekly as they said they were going to do.

The rest of these ratings come from my dad's perspective of course. He's not been too pleased with the staff. He feels that the nurses are a little pushy as they wake him up at 7 AM to give him a pill and then again at 9 AM for the rest of his pills. He states the dining room is difficult to find a seat due to the people being very cliquey and not wanting to give up their spot. He says the food is not very edible. He was unhappy with the cleanliness of his room for the first three weeks as no one bothered to clean his room until I made a visit to specifically discuss this issue with the director. The size of the rooms are nice and is a good price. They come with a lot of features, including a refrigerator, microwave, and stove. It's been easy to get in touch with the director or nurse to discuss any situation with my dad. I think most of the issues with my dad has simply been that he's an old grouch and really didn't want to leave his home three years ago. He has gotten a little more active with the social activities which they have quite a few of.

The admin staff is amazing. The care team was very nice. I was disappointed that they didn't actually have staff actually consistently check on my Grandfather. I know it's not a nursing home but I feel like he got almost no care after the first week of his respite stay. I also think they should clean the rooms more than once a week.

In July when [name removed] was being placed in Parkside, they were planning on separating men/women floor. This left them with short staffing, which they now have improved and lots of hiring has taken place. I am happy about that. Meals look appetizing and are presented with appeal. The activities were little to none on the men's floor. I have often spoke of this. Most of the 14 men on this wing have little desire to do anything except watch tv, although they now have cornhole boards up there. They have hired a new activity director who is very good and hope the 3rd floor will be included in some of the new activities. I take [name removed] to the 1st floor when they have music. Have had music on third floor once.

The move in process was easy. The staff was willing to help. Staff is friendly. The one major complaint is communication with the family. My brother has gone to the hospital twice and I was never notified by any staff member.

Not a good place to go if your loved one has any confusion. Otherwise it's probably fine. We picked this community because it was the only one to accept her for a price she could afford. Management staff were very nice.

At first - very nice and clean. Over the next few months - area started to smell of urine, personal care went down significantly, overall the memory care unit declined. PS Parkside left about 25% of my dad's clothes in wet urine and dried feces. Plus they are on their 3rd Admissions Director in 4 months. I would tell others to make sure and read the contract! You need to be willing to nicely and strongly advocate for your loved one. If your loved one has a DNR - you MUST review the Parkside medical paperwork and CONFIRM that the DNR is noted and it does NOT say "resuscitation at all costs". If you move your loved one out to another facility- make SURE you give Parkside 30 days WRITTEN notice. Also, follow up with ALL medical records needed for the next place.

I toured this community and it was okay.

The Ivy of McKinney has potential to be really nice, it is very clean but we have just had some frustrating things happen time and time again. Most of the staff members are really good but the head nurse or supervisor nurse does not always seem on top of her game - when we ask a question we do not always get a direct answer. They could work on improving their internal organization and communication with families.

Our experience wasn't the greatest from the move in and after settling in. The medication management for our loved one could have been more consistently delivered at specific times instead of whatever time the community choose to deliver these medications. The community was able to work with the family to get this complaint handled for the family after a few reminders by the family though.

Good community, was worried about the review I read.

1. Above average in cleanliness and housekeeping. 2. Management/office above average 3. Could use some more real professional "patient" care.supervision.

Our family had an in person tour and right away we did not really care for the community, we just knew from what we saw it was not going to be the best fit.

loved the unit but wasn't shown exercise room, which is a must-have, pretty small population, and concern about mem care being in separate building

Definitely seems like it’s for a resident much older than my 67 year old mother.

Everyone was very nice- It is to pricey for us- We found that a handful of residents hair was very dirty and a few had dirty body smell.

[Removed] gave me a tour and was very informative. Sommerset is in a great community, very clean, staff was friendly. There is a one bedroom currently available. This floor plan is not open and it's very dark inside. Also the residents have assigned seating at meal time. I'm not sure how I feel about that. I don't believe this is a good fit for mom.

studio,2700@month cheapest nice folks,sounds like they have great activities,alittle older facility and right off the lady who was great explained they are going through a mgmt change,and then one of the activity ladies was telling a story one of the vans had been wrecked,